Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.5 97 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.

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Care Provided by Hebburn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Heywood (Home Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hebburn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £770 – £850
  • (these prices are only a guideline, please contact Hebburn Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm


  • Parking

  • There are plenty of parking spaces accessible for both staff and visitors.


Hebburn Court Care Home Reviews (97)

Total of 97, showing 1-20
8.5

Hebburn Court Care Home has a Review Score of 8.5 (8.451) out of 10, based on 10 reviews in the last 2 years. Over all time Hebburn Court Care Home has 97 reviews.

Overall Experience

  • 77
  • 17
  • 2
  • 0
  • 1

Date Published

97
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87

Review from Gillian G (Daughter of Resident) published on 22 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, patient and kind when dealing with often confused, unpredictable and vulnerable residents, not an easy job. Alzheimer's dementia is a cruel disease which is slowly robbing us of our mam we are grateful for the kindness and support our mam and we as a family are receiving from the
staff at Hebburn Court. Thank you.

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Review from M P (Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team is brilliant, very caring and professional. Always knock on the door before entering.

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Review from Jane P (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are amazing people, always happy and upbeat and show great patience with the residents and family. I hadn't been in the care home before the new management took over but every day you can see new things being added to the surroundings and the place really feels very welcoming.
My
father was a difficult resident due to his dementia but the support that I received from everyone in enabling us to get the help he needed was first class.

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Review from J W (Daughter-in-law of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of cleanliness in the home. Staff friendly and helpful. Since changing hands home is being upgraded. More activities are being put in place for residents which is good.

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Review from Shirley S (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At this present time, Hebburn Court has improved a lot since the new manager has taken over. Lots of new decorations, staff and activities for the residents. It seems very "upbeat" to what it has been since Covid. My mam is well cared for and seems happy. Manager is happy to see you at any time.

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Review from A M (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with the care of Mam, more so since new management. Home seems to be doing a lot to improve the environment, like decorating/cleanliness, etc. Staff are lovely. All in all, the home seems to be getting better.

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Review from Eileen S (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've seen a great improvement in the care home this year. Improvements to the downstairs lounge areas and upstairs in getting a refurb. A lot more staff who are very caring with the residents. Well done.

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Review from Patrick S (Son-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not help but notice the vast improvements throughout Hebburn Court Care Home - well done.
There is a definite and positive air about the place since the change of ownership.
I am sure with the staff's positive attitude, it will continue into the future.

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Review from Amanda E (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care given at Hebburn Court is good and feel this is down to the carers and nurses that are working there. My experience is that they genuinely care for my mam and look after her to the best of their abilities, keeping her clean, safe and fed.
The decoration of the home, and garden are a little
run down, but is currently being addressed by the new owners and improvements can be seen throughout the communal and bedroom areas.
Whenever I have had any concerns I have spoken to management who are always happy to give me the time to talk through things.

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Review from Lynne F (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling place, would not leave my pet there. No care respect or dignity. Staff say not enough staff and the manager says they are liars. My father-in-law was left soaking wet that cold, the nurse could not even get his stats, too much to mention. He was only there 3 weeks before he passed. Please
don't leave your relatives here especially if they don't have the capacity to speak up for themselves, shame on you Hebburn Court.

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Review from Rosemary C (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. All the activities are good. I have photos, drawings and stories in my room.

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Review from A W (Grandson of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the pandemic started I have been kept up to date with information by various ways of communication. Arranging video calls with my grandfather has been much of a help for the family and my grandfather. Indoor visits have been excellent and well organised.
Well done to all staff at Hebburn Court,
it's been tough but they have dealt with things great and I know my grandfather is well looked after.

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Review from P P (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to put pen to paper to tell you that since this terrible pandemic, it has had terrible effect on the mental health of not only residents but also on close family. I might add at this point I would not have gotten through this terrible year but for the activity person in Hebburn Court. She goes
beyond her role and has kept me up to date with my mother's wellbeing, she deserves praise indeed. She is worth her weight in gold!

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Review from Diane L (Cousin of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, polite and go out of their way to make sure my cousin and everyone else is well cared for. They keep us well informed on how she is doing via phone calls or letters through the post. I have also recently downloaded Zoom.

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Review from Paula O (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are doing a great job, making every effort to make our loved ones feel cared for and happy. My mam has regular pamper days where her hair and nails are done, they have movie days, crafts, music and so on.
Mam is part of a friendship group with another 4 ladies which is wonderful. When we go for
window visits or go to drop goodies off, there is a smell of delicious food being prepared, my mam regularly has porridge and a full cooked breakfast which is incredible as mam never used to have breakfast.
A huge thank you to everyone at Hebburn Court for your care and hard work looking after our wonderful mam. If your loved one is needing care, I would recommend Hebburn Court 100%.

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Review from Gillian T (Niece of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. They look after my aunt so well and with such care. There are always plenty of activities to keep the residents entertained and the staff encourage them to join in. I am so pleased I chose this care home for my aunt. I can relax knowing she is getting the best care
that she needs in a lovely, safe home.

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Review from S P (Relative of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandfather has been in the home the staff are amazing and always update me with information and friendly advice.
I am happy with Hebburn Court and highly recommend.

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Review from P M (Wife of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Hebburn Court in March, just before lockdown, so I didn't get to meet many staff.
The administrator has been almost a friend to talk to and she reassures me if I have any worries, also whoever answers the phone when I ring Hebburn Court are always polite and friendly. I would recommend
Hebburn Court to anyone.

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Review from S C (Grandson of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my nana over the past 6 years has been good. Overall some of the staff have been exceptional, particularly in the past 3-6 months where my nana's health has deteriorated to the point where she is now on palliative care.

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Review from Joanne D (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Hebburn Court after a hospital stay. Her prognosis wasn’t good. She’d suffered bleeds on her brain after a fall and had complete left side paralysis and no speech at all. She also has Alzheimer’s. Things didn’t look too optimistic at all. However, thanks to the patience and care
she has received, she is now fully mobile, has her speech back and has her life back. Whilst lockdown has been difficult, she has never been happier for years. She’s busy all day helping staff cleaning! The activities they have been brilliant. They keep her occupied and content. Nothing is too much bother. She’s got her new family around her and my mind is completely at rest knowing she is safe and happy. She’s well fed and pampered. I would highly recommend Hebburn Court, the manager, administrator and every staff member. They are absolutely fabulous. Thank you.

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Current Review Score: 8.5 (8.451)

Overview of Review Score

The Review Score of 8.5 (8.451) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.924 for Hebburn Court Care Home is calculated as follows: ( (38 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 118 Ratings = 3.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.527 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Paula Wood

Job Title: Home Manager

Joined: 2024

Hi
I have been a registered nurse for the past 36 years and I remain passionate about care. I worked in Hospice Care for 20 years and have worked in care home settings for the past 4 years. Giving high-quality care and support to the residents and their families is at the heart of what I do.


Watching the residents laughing and enjoying life is the reason why I love working in care.


Frequently Asked Questions about Hebburn Court Care Home

What types of Care is Hebburn Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hebburn Court Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hebburn Court Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hebburn Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hebburn Court Care Home to the centre of Hebburn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.