Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.5 97 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.

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Care Provided by Hebburn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Heywood (Home Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hebburn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £770 – £850
  • (these prices are only a guideline, please contact Hebburn Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm


  • Parking

  • There are plenty of parking spaces accessible for both staff and visitors.


Hebburn Court Care Home Reviews (97)

Total of 97, showing 21-40
8.5

Hebburn Court Care Home has a Review Score of 8.5 (8.451) out of 10, based on 10 reviews in the last 2 years. Over all time Hebburn Court Care Home has 97 reviews.

Overall Experience

  • 77
  • 17
  • 2
  • 0
  • 1

Date Published

97
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Review from G A (Niece of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late uncle received during his 2 1/2 years at Hebburn Court was outstanding. All staff members were wonderful to him even arranging to take him to a heritage railway as they knew he used to work on the railways. He even put weight on during his time spent there due to the gorgeous homemade
food served to residents. Our family are so grateful for their dedication especially arranging entertainment on his birthday. Each visit we were always met with courteous staff. We would have no hesitation recommending Hebburn Court to other families.

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Review from Allison W (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the pandemic started in March this year (2020). The staff have done an amazing job keeping everyone safe and updating myself with information and letters and photos. I cannot express how much my mum and family love Hebbuirn Court and the staff. A massive thank you to you all.

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Review from A F (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is supported very well at Hebburn Court and we have only positive things to say about the work of the staff. The family have definitely made the right decision to entrust the care of our dad to Hebburn Court home.

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Review from C B (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Hebburn Court strongly enough to care and support, not only my husband but the care and support they give to me too, the staff go the extra mile.

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Review from B B (Sister of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Hebburn Court Care Home since January 2019. Previously, she lived alone but the last 3 years she suffered from heart problems, a bleed on the brain leading to dementia and no longer able to look after herself, she is a completely different person now. She has settled
in so well, mixed in with other residents and made some friends. She now feels safe and cared for. This is all down to the loving care she receives from all the staff. It is a very happy environment. She is lucky to be part of it.

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Review from Lynn W (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very efficient, very helpful, very well run, so understanding and they make you welcome. It has a homely feeling and nothing was a problem.
People looked well cared for, happy faces. The building seems more like a hotel - spotless, nice and fresh. My father has only been in for a couple
of days but it feels like home.
The manager is so supportive and is around at all times.

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Review from M W (Niece of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and helpful. Always say hello when I visit.

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Review from Kirsty H (Daughter-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hebburn Court has improved a lot since last year.
The decor has improved and the home looks fantastic. A warm welcome, staff are great - friendly and always there to help.

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Review from Marilyn D (Wife of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for one week respite care. Contact with the Deputy Manager prior to admission was very positive. On my first visit to Hebburn Court, I was very impressed with the welcome I received and the friendliness of all staff members I met. The room was excellent - very well presented and comfortable.
Everything possible was made to make my husband comfortable and reassured. I am hopeful that my husband can return.

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Review from Scott K (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No faults with care or staff.

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Review from Marion C (Relative of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say, the care home and its staff are excellent. The care they give my Mam is 110%. Her everyday needs are catered for in her personal hygiene, her interaction on a day to day basis. Excellent care and I would not hesitate to recommend the care home. It is very clean, the food is good
and again the staff treat the patients and Mam as one of their own family. Well done everybody!

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Review from C C (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. Good home for my mum to be in.
She is well looked after.

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Review from Andrea H (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful.
Home is always warm and clean.
Keeps you informed of any concerns or things family need to know.
Would highly recommend Hebburn Court.

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Review from Barbara P (Regular Volunteer) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and residents are very friendly and make you feel very welcome. The home has a lovely atmosphere from the moment you enter. The home looked lovely and festive as they were gettings started for Christmas. I also stayed for my lunch and the food was lovely. The home also smelt lovely on
entering. I would definitely return again.

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Review from Ann T (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Hebburn Court Care Home on the 25th October 2018. I can only state that I am fully satisfied with the care and attention which has been provided.

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Review from Daniel S (Grandson of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hebburn Court is a wonderful home, my grandfather is well looked after. All the staff are genuinely kind and caring. Thank you for taking great care of my Grandfather.

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Review from Christine B (Niece of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Hebburn Court care home on Monday 13th August. We were welcomed by ALL staff who introduced themselves. They were all extremely pleasant. The home is spotlessly clean and very comfortable. I would definitely recommend it to anyone.


I visited on 15th August and we were over the

moon with how she looks. She looks the best we have seen her in months. She's had her hair done and is very very happy. Thank you.

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Review from Debby M (Friend of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Hebburn Court for the last 6 months and compared to my previous visits I have found a great improvement. The décor is beautiful and the staff are friendly and helpful and there seem to be a lot more activities and I find the admin very organised and helpful.

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Review from P B (Sister of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome. Nothing is a bother.
Good with residents.

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Review from Melanie F (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hebburn Court is an excellent care home and I am very happy that my mam lives here. The staff are conscientious, caring and supportive to both my mam, me and my sisters. The ambience of the home is very happy and they strive to make it a home from home. They care about her appearance and take care to
coordinate her clothes and make sure her hair is done. Management are always available to talk to and supportive too.

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Current Review Score: 8.5 (8.451)

Overview of Review Score

The Review Score of 8.5 (8.451) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.924 for Hebburn Court Care Home is calculated as follows: ( (38 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 118 Ratings = 3.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.527 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

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Paula Wood

Job Title: Home Manager

Joined: 2024

Hi
I have been a registered nurse for the past 36 years and I remain passionate about care. I worked in Hospice Care for 20 years and have worked in care home settings for the past 4 years. Giving high-quality care and support to the residents and their families is at the heart of what I do.


Watching the residents laughing and enjoying life is the reason why I love working in care.