Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.5 97 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.

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Care Provided by Hebburn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Heywood (Home Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hebburn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £770 – £850
  • (these prices are only a guideline, please contact Hebburn Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm


  • Parking

  • There are plenty of parking spaces accessible for both staff and visitors.


Hebburn Court Care Home Reviews (97)

Total of 97, showing 61-80
8.5

Hebburn Court Care Home has a Review Score of 8.5 (8.451) out of 10, based on 10 reviews in the last 2 years. Over all time Hebburn Court Care Home has 97 reviews.

Overall Experience

  • 77
  • 17
  • 2
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  • 1

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Review from Brenda S (Friend of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend as often as I can as she has no relatives. She always looks well cared for. Staff are always welcoming and friendly. The home is clean and tidy.

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Review from Joan S (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No faults here at all. I like my room and I like my food. All the staff are lovely. Treated Lovely.

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Review from J B (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has not long moved in. I feel welcome when I visit. The home is very clean and the staff are very friendly. My mam seems to be happy and i am very pleased with the home. My mam is safe now.

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Review from Margaret (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always ask if I'm ok? they are caring. The food is tasty especially the porridge. My room is nice and bright. The cleaner comes in everyday and chats with me while she cleans my room.

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Review from I I (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hebburn Court now for five years. I cannot help but praise the staff and management for their care and help. I am kept informed by the manager all the time of what is happening or about to in the home. The food is excellent, the cleanliness is good. Mums clothes are kept lovely and
she is dressed lovely everyday. Thank you to everyone in Hebburn Court.

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Review from Steve (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like being here at Hebburn Court. Like the staff at Hebburn Court and like the meals here.

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Review from Susan (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the staff, happy in the home.

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Review from June (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy in Hebburn Court. Like the meals provided at Hebburn Court. Like the staff at Hebburn Court. Enjoy having lots of company throughout the day.

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Review from Mr B (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here, like the staff.

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Review from Gordon (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like it at Hebburn Court, good staff, good food.

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Review from Jackie (Wife of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has a lovely warm and friendly home, it's clean and the food always looks good. The staff are very kind and caring to both residents and families, you can approach the manager and staff at any time. But most important my husband is well looked after.

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Review from Norma B (Friend of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely dedicated to these residents. Every member of staff is friendly and supportive. Excellent home.

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Review from Sandra S (Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. I would love my friend to come here. My room is always clean and tidy. I am free to do as I please. I am getting a new bed and furniture for my room. I love playing Bingo with my friends and I love the entertainment. I feel safe here. I am happy with the food. All the staff are friendly.
I love going to the sports centre where I meet new people.

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Review from Joan S (Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is pleasant. I can go out for a smoke when I like. The staff are nice here and I like the food. The chef is very very good. I like entertainment in the home. I enjoyed our harvest festival last week the activities girl has done well. I have met the Mayor and Mayoress of Southfields and
they let me hold their new granddaughter who is only a few weeks old.

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Review from Mary F (Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new in here and I have made lots of friends. Everyone is lovely to me. The manager is a kind man and speaks to me everyday. I like the activities girls she always makes me a cup of tea and spends time with me. It is clean here and I am happy here.

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Review from Doreen F (Friend of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very pleasant, I have no concerns, My friend is enjoying his life at Hebburn Court Care Home. Manager and staff are very caring. Excellent home, excellent facilities. The home is very family oriented when I visit my friend I have a warm feeling about the home.

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Review from Sarah C (Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a nice stay here. The activities girl has been lovely and has kept me company. We have had lots of talks about life in general. The staff are nice to me and I have made nice friends. There is always music playing and I have enjoyed making the pom poms.

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Review from Mini P (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very clean and tidy here. Very nice staff everyone is good to me. I like entertainment the activities girl is lovely. I have made lots of friends and everyone is lovely. All the staff are pleasant to me. I am very happy here I love the music.

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Review from Maureen F (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good. It is clean and tidy. This is a friendly home. All the staff treat me well. I like to go out on the mini bus. I like the entertainment and parties here. My laundry is always done for me. The food is very good here and I am happy.

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Review from Maureen F (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, I am very happy. The staff are always very good and I love my room. The food is excellent. I still go out with my sister but I always enjoy coming home to here. I enjoy the activities.

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Current Review Score: 8.5 (8.451)

Overview of Review Score

The Review Score of 8.5 (8.451) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.924 for Hebburn Court Care Home is calculated as follows: ( (38 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 118 Ratings = 3.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.527 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

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Paula Wood

Job Title: Home Manager

Joined: 2024

Hi
I have been a registered nurse for the past 36 years and I remain passionate about care. I worked in Hospice Care for 20 years and have worked in care home settings for the past 4 years. Giving high-quality care and support to the residents and their families is at the heart of what I do.


Watching the residents laughing and enjoying life is the reason why I love working in care.