Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.5 97 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.

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Care Provided by Hebburn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Heywood (Home Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hebburn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £770 – £850
  • (these prices are only a guideline, please contact Hebburn Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm


  • Parking

  • There are plenty of parking spaces accessible for both staff and visitors.


Hebburn Court Care Home Reviews (97)

Total of 97, showing 81-97
8.5

Hebburn Court Care Home has a Review Score of 8.5 (8.451) out of 10, based on 10 reviews in the last 2 years. Over all time Hebburn Court Care Home has 97 reviews.

Overall Experience

  • 77
  • 17
  • 2
  • 0
  • 1

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Review from Elizabeth K (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my home, I like everybody here. All the staff are excellent. They do everything for me. The staff spend a lot of time with me and reassure me when I feel upset

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Review from Brendan V (Son of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed for 1 weeks rest. The care and attention he received from the care team was excellent.

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Review from Liz H (Daughter of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and you can approach them at any time. The care is excellent.

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Review from Patricia Iris B (Sister of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the home was that it had a nice homely atmosphere. The staff made us welcome and showed is everywhere. They were all friendly and obviously very capable and efficient, they answered questions which were so necessary as it is confusing and such a big step for the resident, leaving
the life and home you have known and entering a different environment is a shock to anyone. The staff ease the situation with their kindness and caring manner at all times.

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Review from Jeff B (Son of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother gets very confused at times and gets upset. I am sure that the staff and carers do their best for her and I am impressed by the patience they have with her. I am sure this is the best place for her to be in her current condition.

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Review from Christine S (Friend of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice and helpful. The care is second to none.

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Review from Philis H (Wife of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nicest home, nice staff, very easy to talk to. I like everything about the home. My husband was very happy with the care and attention he received from all the staff. I couldn't have wished for better care. His last days were very content and I was extremely happy that he died in such great surroundings.
If my husband was here today he would have said the exact same.

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Review from George M (Son of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in very quickly and seems to be very responsive to his immediate needs. I have found all the staff to be very friendly and efficient from the home manager down to the nursing staff etc. I hope my father will enjoy his stay here at Hebburn Court.

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Review from Susan F (Daughter-in-law of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely friendly home, staff and the manager are always available to help. Very caring home.

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Review from Josophine G (Friend of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time to this home and I can say that I find it a very nice place. All the staff are very kind and friendly.

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Review from Hazel P (Daughter-in-law of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had any problems with the staff. All are very friendly and willing to help. My mother-in-law has settled in well and is happy with the care she is receiving.

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Review from Sheila M (Daughter of Resident) assisted by family/friend published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled into Hebburn Court straight away at home, at home she was unhappy. The staff are caring and very friendly, we are offered tea or coffee. Mam enjoys her meals. I feel happy that she is being looked after properly which is a big thing, because I used to worry about her so much. She enjoys
the dancing and trips out as well. No complaints.

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Review from John (Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been good to me. I like the people in Hebburn Court home. I like the food it is well presented and tasty. The home is always clean. I enjoy the games and activities in the home. I am a private person and I am allowed to have my privacy when I like.

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Review from Maureen (Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. The carers are very good to me. I like going out on the mini bus. I really like the activities girl, she is lovely to me. I like the carers. The home is clean and tidy and staff are always busy.

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Review from Muriel (Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its nice and clean here. The carers are nice to me. I enjoy the meals, they are nice. I like the entertainment, the girls is lovely. The manager is a nice man he talks to me. My stay here has been pleasant so far. I am quite happy.

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Review from Margaret (Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hebburn Court home is very nice and comfortable. The staff are lovely all round. Everything is nice in the garden. Nice flowers and nice trees, lots of them. I love the carers. I have a good manager, he is lovely and comes to see me every day. I love the exercise class and the singer is coming today
which is good. It is really nice and pleasant here.

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Review from Rita P (Daughter of Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam only moved in yesterday but everyone has been very helpful, the manager has been very attentive. Well done.

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Current Review Score: 8.5 (8.451)

Overview of Review Score

The Review Score of 8.5 (8.451) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.924 for Hebburn Court Care Home is calculated as follows: ( (38 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 118 Ratings = 3.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.527 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

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Paula Wood

Job Title: Home Manager

Joined: 2024

Hi
I have been a registered nurse for the past 36 years and I remain passionate about care. I worked in Hospice Care for 20 years and have worked in care home settings for the past 4 years. Giving high-quality care and support to the residents and their families is at the heart of what I do.


Watching the residents laughing and enjoying life is the reason why I love working in care.