Stapleton House Care Centre

32 Borough Road, Jarrow NE32 5BL
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9.9 30 Reviews
  • Stapleton House Care Centre, Jarrow
Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community. CQC rated Good (December 2017).

The health and nutrition of residents is a core part of the service, as is a flexible outlook upon personal freedoms, hobbies and entertainments.

Carers are highly-qualified and have access to a range of related health professionals, while the care provider is keen to adopt any innovative or emerging methods that can further the services on offer.

Care Provided by Stapleton House Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Deborah Poulter (Manager)
  • Admission Criteria
    • Admits over 24 hours per day / Able to admit nursing residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Stapleton House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300
  • Fees can be discussed with the home.


  • (these prices are only a guideline, please contact Stapleton House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restrictions to visiting


  • Parking
  • Private car parking


Stapleton House Care Centre Reviews (30)

Total of 30, showing 21-30
9.9

Stapleton House Care Centre has a Review Score of 9.9 (9.874) out of 10, based on 12 reviews in the last 2 years. Over all time Stapleton House Care Centre has 30 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and excellent support from all the staff.

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Overall Experience  Overall Experience 5.0 out of 5

It was one of the saddest days of my life when the realisation hit that my amazing kind wonderful mam now needed 24-hour nursing care I had fought so hard to keep her at her home but that was my big mistake as she has thrived in Stapleton house
The staff from the Manager to the ladies who clean her
room are ALL so caring and Mam now has 24 hours of chatting and interacting with lots of stimulation she is so well and is always full of praise and say she is happy
As for me who cared for my Mams complex needs for so long, any issue I have had and they have been few and minor are dealt with immediately as you are always listened too.
The standard of nursing is exceptional and they are there 24 hours a day
I would recommend Stapleton house as a home from home.

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Overall Experience  Overall Experience 5.0 out of 5

How grateful my wife and I are that we chose this nursing care home for our old lady.
Her care, comfort and wellbeing is second to none.
The staff are long-term and totally focused on the care of their residents, a bonus by far.
There is plenty of activity and entertainment laid on for the stimulation
of the residents by the event organiser.
Any personal birthdays or events are accommodated by the home.
Our mam and that is what I call her (son in law), is very happy in this place.
All credit to all staff involved.
Well done.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you so much for your lovely kind words and support.


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Overall Experience  Overall Experience 4.0 out of 5

My overall experience of the care and support my mother receives is more than adequate. All staff are very warm and helpful and most and most of all caring.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you so much for the kind words and support.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this nursing home for 11 months. I am really pleased with the nursing care he receives, I am 76 years and could not give him the care he receives at home. My husband cannot do anything for himself. He is completely immobile! The staff are really wonderful, I can go home knowing
he is being looked after 100%.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you so much for your kind words and support.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. The staff are very accommodating and very caring. I had lots of reservations about placing my mam into care but my fears have been alleviated. My mam has settled in really well. Home from home.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you so much for your lovely kind words and support.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at the home for nearly two years and I feel he receives excellent care. The staff are well trained and very professional but demonstrate a very caring, compassionate approach to looking after the residents. The care team place a great emphasis on making the home a 'home'
in the truest sense and they respect the rights of the residents to be treated as individuals. Privacy and dignity are regarded highly by the management team and this is reflected in the attitudes shown by staff and encouraged with families visiting the home. I have always liked the very transparent way in which the home operates and the way families are encouraged to feel comfortable discussing any concerns. The home has just the right level of 'busyness' with lots of activities and events for the residents. The recent Xmas party and Xmas day festivities were amazing and everyone had a lovely time. I am just so pleased that we chose this home as my father is very very happy and settled.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you so much for your kind words and support.


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Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been a happy resident for over a year now, and I am a happy relative because his close family found a marvellous place that takes such great care of him.
Always a welcoming atmosphere. More than one comfortable very clean lounge for residents, (but not clinical). The rooms are
a home from home, with comfortable seats side tables and televisions in each. (There are no seats placed around the walls).
Tea and coffee facilities are available at all times so visitors can make their own refreshments. The staff interactions with the residents are patient, kind and cheerful, and residents that require help with eating are gently helped by talking and encouraging all the time.
My brother-in-law's room has a comfortable bed, table, with family pictures on the walls and personal items brought from home on the table and clothes storage etc.
He is always clean and dressed in fresh clean clothes. Such peace of mind for us all. Thanks everyone at Stapleton House.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Stapleton House for 14 months. I have nothing but praise for this care home, everyone works really hard to make it a home from home. I sometimes choose to stay and have my lunch at the home with my husband, the staff set a lovely table for 2 and turn it into a special
occasion for us. It is the little thoughtful things like that which are very touching and mean a great deal to me.
My husband is at all times treated with the utmost respect and dignity in every aspect of his care and that is very important to us as a family, at the same time they maintain a great sense of humour and they never fail to make my husband smile. The last 14 months have not been easy for me as we had never been apart in 62 years, but knowing my husband is in good hands and being well looked after has made a very difficult time a lot easier to accept. I would not hesitate in recommending Stapleton House to anyone looking for an outstanding care home for their loved one.

Reply from Radhika Sisodia, Director at Stapleton House Care Centre

Thank you for your support and kindness. We look forward to seeing you. We strive to do the best for your family.


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Overall Experience  Overall Experience 5.0 out of 5

My relative was in the home for almost a year and they received the best care possible. It is a lovely home with a quiet garden. The staff are amazing and made sure my relative was comfortable. I would highly recommend this home.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Stapleton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Stapleton House Care Centre is calculated as follows: ( (118 Excellents x 5) + (17 Goods x 4) ) ÷ 135 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stapleton House Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Deborah Poulter

Job Title: Registered home manager

Joined: 2012

Commenced 2012