The White House Nursing Home

Monkton Lane, Monkton Village, Jarrow NE32 5NN
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9.3 36 Reviews
  • The White House Nursing Home, Jarrow
The White House residential Home is based in the heart of Monkton hall Jarrow. The home provides residential care with support from its long standing team, where your relative is always assured of a friendly familiar face.

They focus on individuals and their capabilities, not just needs, and design bespoke care plans with the person who has chosen to stay with The White House.

It is a small home that can offer that special, personalised approach.

They have outdoor space at the home where they encourage residents to spend time outside getting fresh air and are actively supported to continue to participate and design their own social life and activities.

The home takes on both short term respite stays, day care and longer term care. They welcome enquiries by telephone, email or in person.

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Care Provided by The White House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Taylor (Manager)
  • Admission Criteria
    • Residents aged 55 years and over. Residential care and Residential Dementia care local authority funded CHC or privately funded
    • Ages 51+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The White House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,583
  • (these prices are only a guideline, please contact The White House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting but the home does operate a protected meal times philosophy and discourage visiting at meal times.


  • Parking

  • Free parking on site


The White House Nursing Home Reviews (36)

Total of 36, showing 1-20
9.3

The White House Nursing Home has a Review Score of 9.3 (9.312) out of 10, based on 10 reviews in the last 2 years. Over all time The White House Nursing Home has 36 reviews.

Overall Experience

  • 24
  • 9
  • 0
  • 1
  • 2

Date Published

36
1
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10
26

Review from Rachel C (Next of Kin) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at The White House for just over 2 years, only leaving due to her needing nursing care. The staff really do make the home, they had a laugh with her and were always patient, friendly and caring. They always have time for family members too and are very responsive and helpful regarding
any queries. The management are absolutely great and offered me help and support, going above and beyond in various stressful times. I couldn't have asked for a nicer group of people to take care of her and I know she will certainly miss them!

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Review from B S (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The White House was the home chosen by my mother after an emergency respite admission. This was an extraordinarily difficult time for us all made bearable by the caring and committed staff.
The room was decorated for Mum moving into her room, with colours of her choosing. This, alongside being able
to bring her treasured furniture, made a huge difference to her being able to call the care home 'home'.
The staff are your greatest asset. They work hard, are dedicated and have at all times shown compassion.
I am very aware that the infrastructure desperately needs work. This is no reflection on how it is managed and cared for on a daily basis, but the company managing this superb staff and care facility very much need to invest time and effort bringing the building to match the high standards of care shown by it's staff; this would not only improve the quality of the environment for people who call the White House home, but would show they value the hard work and care shown.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition of our hard-working team. I note your comments regarding infrastructure and will pass them on to our owners your feedback, is much appreciated in this regard and will be discussed with them and our manager.


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Review from J T (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be able to visit friends abroad, during July this year. Of course with Mum being in the home, and me as her main carer, I was torn whether to go or not.
But not for long, I had senior staff looking out for my long-term welfare, first of all, which I can't thank them enough for.
Then, of course, I had Mum's wellbeing to think about. As I had no worries about her care. Much to my amazement, I had video calls from Mum, whilst I was away, showing me how well and happy she was, and though she didn't really know who I was. My mind was put at rest, and I could relax.
I am very grateful to The White House, who I feel are like extended family, I would do anything I could to help them, in what is such a hard job. As I know the care is centered around every individual patient. Who they are genuinely fond of, plus you have staff there, who have been there since the home opened. Not many can be so proud of the staff, who are that loyal, these days.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind feedback and recognition of our fantastic team.


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Review from Sue M (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam came to the White House for respite following a stay in hospital and has subsequently become a permanent resident. From our very first phone call to the present time we have experienced an outstanding level of care and consideration towards Mam and us (her family) we feel very confident that
Mam is in a safe and caring environment and all her needs are being met. The home has an open visiting policy and we are made to feel welcome at each visit. All staff members we have met have shown the same high level of friendly considerate care. As a family, we are more than happy with the care Mam is being given at the White House, and would highly recommend this Care Home.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind comments and recognition of our fantastic team.


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Review from A M (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very pleased with my mother's stay at The White House. The staff are caring and look after her well. The room and building could possibly benefit from being redecorated but the staff more than make up for this with their care.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition for our hardworking staff team who always give their best. I have taken note of your feedback re decoration and specifically the room and will work with the management team to bring about improvements in this regard.


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Review from A S (Brother of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have any problems whatsoever with The White House's care of my brother and the staff are always very attentive to myself and my brother receives visits from friends and the staff always keep me informed about any problems and appointments that my brother has.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind feedback and recognition for our hardworking team at Whitehouse which I know will be very much appreciated by all.


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Review from Tracy C (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with The White House Nursing Home, with the care my dad receives. He has been there for a number of years now. The staff are always very pleasant and work very hard caring for the residents. My dad has settled in well and gets on well with staff. There is always activities going
on. Yes there has been a change of staff but with lockdown and care work generally you always get that. They have lost some very good, hardworking staff. But I would recommend this home to anyone looking for a care home, it is safe, clean and the staff are worth their weight in gold.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition for our hardworking staff team which is very much appreciated by all team members.


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Review from Deirdre M (Wife of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The White House staff are second to none on the caring side and they are all so helpful and pleasant, I feel lucky to have my husband in such a lovely home and I know he is well looked after which makes my life more manageable and I spend quality time with my husband.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you so much for your kind feedback and recognition for our hardworking staff team. Everyone will be very appreciative of your comments.


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Review from J F (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an absolutely lovely residential home! Every member of staff I've met are pleasant, caring, recognise me and who I'm there to visit. My mam is treated with respect and dignity. They have a laugh with her, my mam appears to love every one of them! It's an absolute pleasure visiting my mam. She's
happy, content, clean and looks well cared for. She's obviously comfortable where she is, she never says she wants to leave or she doesn't like her room. She joins in all the activities and from photos I see she loves every minute. I'm kept updated by staff of any issues involving my mam, ie if she's poorly etc. I attended a review recently with a member of staff to discuss my mam's care, which I think was a brilliant idea and I have another one booked in. It may not be the most modern, up to date home but that doesn't matter. It's clean, has fantastic staff and it actually has a lovely homely feel to it. All I want is my mam to by happy, well looked after and cared for and she has it.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you so much for your kind feedback and recognition regarding our team at Whitehouse care home.


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Review from Christopher W (Son of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Reviews are vetted so you can only say so much.
There were some great great carers here but others who clearly didn't care at all.
Serious health and safety issues. I frequently had sickness and diarrhoea after visits.
Mam and her room were often dirty and stained with dried excrement.
Her clothes
rarely coordinated. Her hair was often not tidy on visits and her fingernails, and sometimes she herself were simply filthy.
I can't state strongly enough against using this facility for your loved ones.
Her room was not supervised adequately and totally insecure. Other residents frequently entered her room and terrorised her.
High turnover of staff. Good staff generally didn't stay long.
There are a lot more, more serious incidents to complain about, but, as I say, I can only say so much.
Stay safe and stay away from The White House.

Reply from Steve Smith, Regional Manager at The White House Nursing Home

We are obviously disappointed that your experience of White House Care Home has been a negative one.


Our aim is to provide the best possible care to those we support, and it is something we take very seriously.


We have high regard for our care staff who care deeply for each resident but you clearly feel some didn't care to your satisfaction, but you have not provided any information and neither have you ever put forward a complaint so that any concerns you may have can be looked into.


I am pleased you have recognised we do have some great care staff. I believe all carers are diligent in their practice and support and deliver care with compassion consistently, I believe our staff are extremely caring.


I am keen to discuss the issues you have raised in more detail in person. You can contact me initially by emailing steve.smith@care-homesuk.co.uk if you would like to do so. You state you have serious concerns please either write to me or report to CQC.


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Review from Patricia K (Sister of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I are more than happy with The White House Nursing Home for the care my sister gets. It's obvious she loves it there, the staff are brilliant and they are very obliging, always pleasant and worth their weight in gold. I do think the place could do with a spruce up.

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Review from H F (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

You need another option box as very poor doesn't come close and 200 words is grossly insufficient to complain about this appalling home. Our family would never have placed our mother here but the hospital discharged her there - do they inspect it! She had broken her knee while in the hospital's care
and was sent here for rehab but for seven weeks she was sat in a chair all day with no stimulation whatsoever, looking at dirty surroundings - we took endless photos to back this up. From day one, we were disgusted by what we saw and the levels of neglect and lack of care our mother received. When she fell out of bed, which resulted in horrendous facial bruising, they had to admit no crash mat was in place. It was shocking how much weight she lost. The majority of residents have no visitors, so this home needs to be closed for the sake of these poor people with no voice. As I said, you need larger forms as so many complaints.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

We take all feedback very seriously. We are committed to providing support and stimulation for all of our service users in line with their preferences and personal circumstances. We provide personalised nutritional support for each service user and any concerns are escalated to GP and or dietician teams in every instance.
Our compliance manager is reviewing concerns you have raised directly with us and will be providing a written response shortly.
Staff at White House are deeply distressed at your review given the level of support and care shown at all times and their devotion and dedication to all residents has always been found to be outstanding, we have never received such a complaint or review before and staff have been so accommodating in assisting the family throughout your mum's stay.
Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.


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Review from Alison (Daughter of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came to the White House Nursing Home for initially 2 weeks respite care, due to advanced Alzheimer's disease. We chose The White House Nursing Home, following research and first-hand recommendations and on the standard of care, the home were able to provide. We visited the home with my mam on
spec, our questions were answered and we felt reassured.
Following the 2 weeks respite, my mam settled, she was eating and had made friends with other residents, therefore as a family along with the CPN and social services input, we decided that long-term care was in my mam's best interests, she was at risk of injury and self-neglect. This was an extremely difficult decision to have to reach, however the care and support from all the staff has made the decision more bearable and proven to us that my mam is in the best place to receive the level of care and support she requires and to keep her safe, which my father and myself were no longer able to provide for her.

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Review from Tony J (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam is very precious and loved by her husband, my brother and his partner along with my wife and I.
Unfortunately, due to her mental and physical decline, she is very vulnerable and needed 24hr care. Though it was a very difficult decision it was necessary to place her in a care setting in May of
2018. Following numerous enquiries, we decided on The White House for her care provision.


The standard of care, concern and interest is excellent.
Staff take a genuine interest in the residents and the care provided is first class.


The only drawback is that the building and it's furnishings require a degree of refurbishment and investment, that said I have no hesitation in recommending the White House Nursing Home due to the quality of care offered.


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Review from Brian J (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was admitted to the home as a result of a family crisis and mam's deteriorating mental state through her dementia. This was a traumatic time for the whole family but the home manager and the support of senior staff were superb during this time. The staff team are warm and caring and mam seems relaxed
and happy there. We as a family would highly recommend the home to any potential people who may need such a service.

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Review from G L (Husband of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been a resident for a few weeks. So far... so good!

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Review from Angela W (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at the home for a short period before his death but the standard of care he received was outstanding. The staff were very friendly and caring not only to my dad but also to our family. Nothing was ever a problem for them. Both manager and staff went above and beyond to make sure the
last few weeks of my dad's life were happy. I could not fault them at all. Excellent nursing home.

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Review from Paul L (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was only in the home 2 weeks before he passed away. The staff and management couldn't do enough for my Father in this time. They treated my Father with total respect and he was so happy whilst there. We visited other homes prior to admission but The Whitehouse won hands down and they need
more recognition for their dedication.

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Review from Tracy B (Daughter-in-law of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring staff, couldn't do enough for my Father-in-law. He was only in the home 2 weeks before he, sadly, passed away. We visited a few residential/nursing homes first but nothing could beat The White House Nursing Home as far as we were concerned. Purely professional and dedicated staff and
the home is run by the manager who was absolutely amazing.

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Review from Shirley T (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel, as a family, that our Mother is very well looked after. She has daily health checks and her medication is given regularly. She enjoys the food and is happy in their care. Staff will call us with any concerns and always have time to talk to us on our visits. The staff are all caring and friendly
and I'm sure they do their very best to care for the residents.

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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for The White House Nursing Home is calculated as follows: ( (86 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 119 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The White House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Kelly

Kelly Taylor

Job Title: Home Manager

Joined: 2016

I have worked in the healthcare sector as a manager for 15 years, 9 of which within this company and 4 of them years working at the white house residential home. I have a wide range of experience within the healthcare sector nursing setting and residential setting which has expanded my knowledge and skills greatly.


I pride my self on having a experienced and knowledgeable team who can provide the high standards of care that our residents we support require and deserve.


I believe my strengths are that I am an open, honest, firm but fair manager who has our resident best interest at heart at all times. I have a very good rapport with all residents and families who we support and support my staff day to day in all areas.


Sarah

Sarah Nicholson

Job Title: Deputy Manager

Joined: 2023

I have worked in the healthcare sector progressing my career for 15 years, I have worked In management within the healthcare sector for 4 years, 2 of which years I worked alongside the team at the white house which I have thoroughly enjoyed. I have a wide range of experience in healthcare settings working with learning disabilities mental health and older adults. I love working at the white house and enjoy supporting the manager where I can as well as supporting my team day to day. I believe my strengths are that I am very organised, very thorough in my work, open and honest and very passionate.


Shannon

Shannon Robinson

Job Title: Quality Compliance Lead

Joined: 2024

I have worked in the Health Care Sector since I was 18 years old, I have progressed my knowledge from Care Assistant to Senior carer and currently quality compliance lead. I am a trained moving and handling train trainer and also a Qualified Level 4 Health and Social Care Diploma. Within my job role at the White House Care Home, I work alongside my manager and deputy manager to ensure the quality compliance of the service and that our residents' needs are being Met. I am Very Passionate about the Progression of my knowledge. I always have the residents' Best Interests at Heart and am always there to support Anyone when needed.


I believe that my Strengths are that I am caring, compassionate and proactive in my job role to ensure that our residents receive quality and person-centred care meeting all of their individualised needs.


Frequently Asked Questions about The White House Nursing Home

What types of Care is The White House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The White House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The White House Nursing Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The White House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The White House Nursing Home to the centre of Jarrow?

1.0 mile(s) as the crow flies, distance by road may be significantly further.