Open visiting but the home does operate a protected meal times philosophy and discourage visiting at meal times.
Free parking on site
The White House Nursing Home has a Review Score of 9.3 (9.312) out of 10, based on 10 reviews in the last 2 years. Over all time The White House Nursing Home has 36 reviews.
Review from Keir M (Grandson of Resident) published on 25 April 2018
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Overall Experience
4.0 out of 5
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Review from Brenda R (Friend of Resident) published on 25 April 2018
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Overall Experience
4.0 out of 5
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Review from D D (Daughter of Resident) published on 25 April 2018
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Overall Experience
5.0 out of 5
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Review from J R (Friend of Resident) published on 25 April 2018
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Overall Experience
4.0 out of 5
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Review from Margaret A (Daughter of Resident) published on 13 October 2017
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5.0 out of 5
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Review from David H (Son of Resident) published on 20 September 2017
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Overall Experience
5.0 out of 5
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Review from Deborah R (Daughter of Resident) published on 11 September 2017
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Overall Experience
5.0 out of 5
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Review from A N (Niece of Resident) published on 24 August 2017
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Overall Experience
5.0 out of 5
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Review from Sarah H (Granddaughter of Resident) published on 23 August 2017
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Overall Experience
5.0 out of 5
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Review from Christopher R (Brother of Resident) published on 16 August 2017
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Overall Experience
2.0 out of 5
Reply from Steve Smith, Regional Manager at The White House Nursing Home
We are very disappointed that our service has not in this instance met our own standards of care and support. We note the feedback and will be investigating this through our complaints procedures and responding directly to the reviewer.
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Review from John F (Son of Resident) published on 1 December 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Wendy K (Daughter of Resident) published on 20 June 2016
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5.0 out of 5
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Review from Alan D (Son of Resident) published on 21 March 2016
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5.0 out of 5
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Review from Lesley M (Daughter-in-law of Resident) published on 15 March 2016
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Overall Experience
5.0 out of 5
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Review from Debbi M (Uncle of Resident) published on 27 October 2015
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Overall Experience
5.0 out of 5
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Review from Henry N (Husband of Resident) published on 18 August 2015
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5.0 out of 5
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The Review Score of 9.3 (9.312) out of 10 for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.412 for The White House Nursing Home is calculated as follows: ( (86 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 119 Ratings = 4.412
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for The White House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Dec 2022
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Job Title: Home Manager
Joined: 2016
I have worked in the healthcare sector as a manager for 15 years, 9 of which within this company and 4 of them years working at the white house residential home. I have a wide range of experience within the healthcare sector nursing setting and residential setting which has expanded my knowledge and skills greatly.
I pride my self on having a experienced and knowledgeable team who can provide the high standards of care that our residents we support require and deserve.
I believe my strengths are that I am an open, honest, firm but fair manager who has our resident best interest at heart at all times. I have a very good rapport with all residents and families who we support and support my staff day to day in all areas.
Job Title: Deputy Manager
Joined: 2023
I have worked in the healthcare sector progressing my career for 15 years, I have worked In management within the healthcare sector for 4 years, 2 of which years I worked alongside the team at the white house which I have thoroughly enjoyed. I have a wide range of experience in healthcare settings working with learning disabilities mental health and older adults. I love working at the white house and enjoy supporting the manager where I can as well as supporting my team day to day. I believe my strengths are that I am very organised, very thorough in my work, open and honest and very passionate.
Job Title: Quality Compliance Lead
Joined: 2024
I have worked in the Health Care Sector since I was 18 years old, I have progressed my knowledge from Care Assistant to Senior carer and currently quality compliance lead. I am a trained moving and handling train trainer and also a Qualified Level 4 Health and Social Care Diploma. Within my job role at the White House Care Home, I work alongside my manager and deputy manager to ensure the quality compliance of the service and that our residents' needs are being Met. I am Very Passionate about the Progression of my knowledge. I always have the residents' Best Interests at Heart and am always there to support Anyone when needed.
I believe that my Strengths are that I am caring, compassionate and proactive in my job role to ensure that our residents receive quality and person-centred care meeting all of their individualised needs.
