Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ
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9.5 31 Reviews
  • Hebburn Manor, Hebburn
Hebburn Manor part of Atlas Care Homes Limited, is a family-owned luxury care home. They appreciate that the choice to move yourself or a loved one into a care home can be emotionally challenging for all those involved.

Here at Hebburn Manor, they have 60 en-suite bedroom and a number of care options available. The beautiful, modern purpose-built care home is situated in the local community.

It is for this reason and many others, that they are committed to making this decision process as simple as possible by providing information, assistance, the best care facilities, and the most comfortable and enjoyable experience for all their residents and their families.

Providing an open-door policy and a homelike environment, Hebburn manor is a home away from home, where you or your loved one will feel safe and cared for.

Show Hebburn Manor on the Map

Care Provided by Hebburn Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Woods (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Hebburn Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Hebburn Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hebburn Manor Reviews (31)

Total of 31, showing 1-20
9.5

Hebburn Manor has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Hebburn Manor has 31 reviews.

Overall Experience

  • 16
  • 10
  • 3
  • 1
  • 1

Date Published

31
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9

Review from D W (Next of Kin) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent, friendly and approachable.
On a busy road but a large car park attached so visiting isn't a problem for me.
Home is clean and tidy.

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Review from A B (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional,
this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.

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Review from Carole P (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of the day and overnight she realises this is the best place for her, and she has settled really well. The staff are all very helpful and easy to talk to and look after
my mum really well. The meals are really nice too with lots of variety and well cooked.
The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.

Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for sharing your thoughtful review of Hebburn Manor. We understand it can be challenging to decide to move a loved one into residential care and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback.


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Review from S H (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very clean, staff are lovely.

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Review from G M (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and approachable. Always a member of staff nearby to answer any queries.
Activities aren't set in stone and the residents are asked what they would like to do.
Always plenty to eat and drink and meal times are clearly marked.

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Review from Vincent H (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.

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Review from D C (Friend of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.

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Review from D B (Friend of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Staff very friendly and give good information. Building clean and tidy.

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Review from P B (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff try very hard to meet needs. Very compassionate when Dad died.

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Review from M N (Friend of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always had a good experience visiting my friend. Very friendly staff. Always helpful.

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Review from Andrew A (Son-in-law of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following two months in the hospital, my father-in-law was transferred to Hebburn Manor, where he settled in surprisingly well and appears content. As a family, we feel there has been an overall improvement in his condition. The staff are friendly, caring and helpful. Any concerns are answered swiftly
and they are proactive if there are any issues with his health. Overall, we are pleased with his care at Hebburn Manor.

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Review from Martin H (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are more than satisfied with the care and support that our mother and father have had over a 9-year period and would highly recommend to others.
The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing.
Highly
recommended home.

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Review from Kenneth W (Brother of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care in this home, a quiet, peaceful place, very friendly staff. My sister has been there for over a year and she seems very happy with the placement. I would recommend this home to anyone.

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Review from Allison B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely care home that take into account the needs of the residents - it’s very clean and staff are thoughtful and caring. Any issues are dealt with immediately by the Manager. My mam enjoys all the activities that are planned throughout the week - particularly if they have guests to entertain
them.

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Review from David W (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are professional and caring, my wife's condition, she suffered a massive stroke, 2 brain bleeds, seizures, significant brain function impairment and right side paralysis. Since her transfer from the hospital, the staff have been kind and caring.

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Review from A S (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother is a resident. We are pleased to see her settle into the home.
It was a difficult decision for us as a family to move our mother to a care home.
Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs.
It has been very
reassuring for us that she is content.

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Review from Clare S (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has much improved, she appears to be eating and drinking well. She is much more engaging and she has good eye contact. She is now able to have a quality conversation with her family who are thrilled with her improvement. The home is very accommodating to relatives and friends who visit and we are
so thankful she was placed in Hebburn Manor. We can’t thank the manager and the team enough.

Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for taking the time to complete a review and we are pleased to read that you find the staff and services good and excellent.


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Review from D G (Sister of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after and cared for. The staff look after him and are very helpful and understanding. I am always kept informed with any news regarding my brother. The staff are always available if I have any questions.

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Review from W K (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with all over care, would like carpet changed if possible, would like toilet checked bit more. Happy for my mam to be in this care home. Care staff very friendly and helpful. Find agency staff not as much don’t believe they have same duty of care.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high-quality care. We will let the team know about your comments.


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Review from P T (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my mam has been in since December the amount of accidents and stuff going missing is ridiculous. Not kept informed and when try to complain it all gets twisted. Will be issuing receipts for everything missing. Since my mam's been here she deteriorated loads and her general hygiene has gone down.
There’s loads I can say but would run out of room. There’s no activities or anything which if you got dementia should have lots to keep them active. She is on a nursing ward when she shouldn’t be.

Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures and we would be happy to discuss improvements with you personally.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Hebburn Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Hebburn Manor is calculated as follows: ( (166 Excellents x 5) + (62 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 253 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hebburn Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hebburn Manor

What types of Care is Hebburn Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hebburn Manor provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hebburn Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Hebburn Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hebburn Manor to the centre of Hebburn?

0.6 mile(s) as the crow flies, distance by road may be significantly further.