Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ
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9.5 31 Reviews
  • Hebburn Manor, Hebburn
Hebburn Manor part of Atlas Care Homes Limited, is a family-owned luxury care home. They appreciate that the choice to move yourself or a loved one into a care home can be emotionally challenging for all those involved.

Here at Hebburn Manor, they have 60 en-suite bedroom and a number of care options available. The beautiful, modern purpose-built care home is situated in the local community.

It is for this reason and many others, that they are committed to making this decision process as simple as possible by providing information, assistance, the best care facilities, and the most comfortable and enjoyable experience for all their residents and their families.

Providing an open-door policy and a homelike environment, Hebburn manor is a home away from home, where you or your loved one will feel safe and cared for.

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Care Provided by Hebburn Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Woods (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Hebburn Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Hebburn Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hebburn Manor Reviews (31)

Total of 31, showing 21-31
9.5

Hebburn Manor has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Hebburn Manor has 31 reviews.

Overall Experience

  • 16
  • 10
  • 3
  • 1
  • 1

Date Published

31
3
14
22
9

Review from J M (Daughter-in-law of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum/Mother in law was allocated Hebburn Manor as an emergency placement. This was/is such a stressful and difficult decision to make for all of the family. From our first arrival there each individual member of staff has made us feel welcome. The environment of the home is calm and friendly. We
do find it hard her being in there but knowing she is being well looked after and safe. Being cared for in a professional manner makes it easier. We would not hesitate to recommend Hebburn Manor to any family.

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Review from J D (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly environment, courteous staff with a polite person. Good provision for my family member's needs. Would definitely recommend.

Reply from Sanju Joy, Data Manager at Hebburn Manor

We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high quality care. We will let the team know about your comments.


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Review from S Y (Sister of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience was when visiting my brother I felt as though he wasn't getting the right care. This was flagged up with senior care. For example, the bed he slept in was too small for him. He was 6ft 3" so he couldn't get his legs straightened out, which caused skin damage to his toes and when I complained
to senior staff they said it was on order but four weeks past he was still in the same bed until he passed away. I felt they did not provide the right equipment for his needs. Many times the staff didn't check his fluid intake or encourage him to eat. He did not have a name on his door, and everyone else did. My brother asked us to take him for fresh air but this was bluntly refused by the nurse on duty who abruptly said he is too unwell. I and my other brother felt we were not heard at all so we gave him 24/7 care ourselves. I certainly do not believe this is a nursing home at all due to the lack of nursing care and inexperienced staff who are employed there.

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Review from Joyce B (Sister of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A clean home but not enough staff for good care. My brother was a resident there, he needed extra attention as he was bedridden, which he didn't get. We often found him thirsty and looking most uncomfortable in the bed he had as it was too short for his needs, he was over 6ft. His teeth were not cleaned
on a daily basis he never had a buzzer and his door was often closed, therefore, if he needed help he didn't get any as he could barely talk let alone shout. The staff were friendly but obviously run off their feet so residents had to wait sometimes a while till their needs were met. Food I don't know as my brother gave up eating. All he wanted was very cold water which again was not available as there is no freezer on the top floor for ice cubes.

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Review from Linda H (Sister of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

What I witnessed whilst visiting, was some staff were untrained on how to use a slip sheet. My brother was found on the floor during the night and no explanation was explained but bed rails were added the next day. We were told there was a bed on order as my brother was over 6 feet tall and the bottom
board was damaging his toes, this was reported twice, but it never came before he passed away. We visited daily and every time he begged us for a drink of water as he never had a buzzer that he could reach or shout for help. We ended up providing care 24/7 even sleeping on the floor to provide comfort on his last days, he also never had his name on his door like all the others did. We also reported this but nothing changed, all we got back was excuses of they were in the process of decoration and getting new carpets. He also begged us for some fresh air of which I was told he was too poorly. How these residents are being treated is so undignifying and unjust.

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Review from I R (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for over two years now. I get calls if anything is needed or to advise me of any health problems. I'm satisfied that Mum is in safe hands when I am over two hundred miles away.

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Review from Norman S (Brother-in-law of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and the staff are caring and supportive. The rooms are pleasant and there is a program of activities to occupy and entertain the residents. There is regular liaison with doctors, health care workers etc.

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Review from L H (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 21 months, our family have visited our mother regularly and are very happy with her care. Communications between staff and ourselves have been excellent.
One very minor complaint, we bring flowers often however, they never get watered and wither in two days.

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Review from Judith B (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is on respite, it was longer than the four weeks. The staff have been very kind and caring with my Mum

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Review from Cath D (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam was here for a period during April-May 2019. She had a terminal brain tumour and we chose Windsor Care Home as it states that it undertakes end of life and palliative care.
Windsor Care Home is not set up for palliative care. It is lacking some equipment that was vital for my mam’s care. For
example, they had been asked by the Macmillan nurse to ensure that a morphine driver was available for my mam, however, when required after 4 weeks it was still not available.
Also, medication to aid my mam’s swallowing very near the end of her life was not available even though the Macmillan nurse was told it was there.
A care plan had to be put in place by the visiting Macmillan nurses but was not followed by all staff leaving my mam in pain and discomfort.
Also suitable puréed food was not provided until my aunty complained to a nurse.
On a positive note, most of the nursing and care staff were very friendly, patient and caring with my mam. Sadly, my mam passed away on 27th May 2019.

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Review from F B (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff from day one. The home is clean and welcoming. The meals are great and nutritious. I am very impressed with the staff nurse who has continued to give good care to my dad. I was concerned with my dad moving last year after being in a previous home for nine years but it has worked
out really well. My dad has settled and is very happy.

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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Hebburn Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Hebburn Manor is calculated as follows: ( (166 Excellents x 5) + (62 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 253 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hebburn Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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