Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington NE37 1EE
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9.0 34 Reviews
  • Donwell House Nursing Home, Washington
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Care Provided by Donwell House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Brettwood (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Donwell House Nursing Home Reviews (34)

Total of 34, showing 1-20
9.0

Donwell House Nursing Home has a Review Score of 9.0 (9.048) out of 10, based on 6 reviews in the last 2 years. Over all time Donwell House Nursing Home has 34 reviews.

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Date Published

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Review from Christine C (Daughter-in-law of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and trips
keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.

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Review from Karen B (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged to Donwell House from hospital at end of life with cancer. I cannot fault the staff at the home, they were lovely towards my dad and our family and nothing was ever a bother for them. I would have no hesitation in recommending the home to anyone requiring the service. They have
a great team of staff and are always doing something to keep the residents entertained.

Reply from Howard Emanuel, Regional manager at Donwell House Nursing Home

Thanks for taking the time to review the home; the team and I are all thankful for your kind, considered words.


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Review from Susan A (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Donwell House for our mam following recommendations and viewing the home ourselves. The warm welcome from management, staff and residents, not only to mam but to the wider family too, made the transition from 'home' to care home so much easier. We were always kept well informed of every detail
relating to mam's care and any requests or queries we had were quickly dealt with. As difficult as it was for Mam to leave her own home, she very quickly saw Donwell House as her new home, with lots of new friends. It was very clear to see how happy mam was. The end of mam's life in Dowell House was comfortable, peaceful and respectful. We could not be more grateful for this.

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Review from Louise M (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam received full nursing care after living independently from February 2023. She was made to feel very welcome and at home from every member of staff. She received excellent nursing care and was treated with warmth, dignity and compassion. I visited every day until her passing in July 2023 and was
always treated with kindness and warmth and can never thank them enough for all there support especially in Mams final days.

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Review from R W (Husband of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care given at Donwell House Nursing Home. She's well-fed and kept very clean. The staff are very good and happy to help when asked.

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Review from L H (Stepdaughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service all around, All staff are helpful, informative and caring.

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Review from Judith C (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Donwell House from hospital for palliative care. We were very nervous about moving him to a care home, but all that vanished as soon as we met the staff and saw how they treated him. The warmth, care and dignity they provided for him in his last 4 weeks was amazing. My dad didn't always
make it easy for them as he was quite agitated during the night, but they really supported both him and my Mum during this difficult period. I would have no hesitation in recommending to anyone placing your loved one in their care.

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Review from B B (Husband of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit the home to see my wife I am always met with a smile from the management and asked if I am ok. This means a lot to me. The carers and nurses look after my wife well. I know she is ok which gives me great peace of mind.

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Review from Mark C (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Donwell as he had an aggressive brain tumour, and he was palliative when he went. Dad had spent five weeks in the hospital as we struggled to find a care package to get him home or into somewhere that could care for him.
A place at Donwell House became available, and after visiting and
chatting with the staff (who all knew he was coming even two days before!) and the nurses, we felt it was the right place.
It felt welcoming, warm, comforting and clean, with a good ratio of staff to patients, a registered nurse was always on site (two, a lot of the time), and everyone was caring.
Dad was only there for less than two weeks sadly, but they couldn't have done more for him. Every member of the family, who went, said that they were impressed by the level of care and the team.
I wouldn't have chosen anywhere else for my dad's last days as I felt he was safe and well cared for... I only wish that he'd been there sooner.
Thanks to everyone at Donwell House.

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Review from Katherine W (Granddaughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was only in Donwell House for four weeks before he sadly died. However, the care he received was second to none. He was very happy in the short time he was there. The care standard, staffing ratio and dignity and respect from all staff at Donwell House were exceptional. Thank you for looking
after my grandad.

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Review from J R (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was a resident in Donwell House for a short time before he suddenly passed away, the care and support he received from all members of staff were second to none. He was always treated with respect and dignity and his needs were met. He was always offered alternative food if he didn't
want what was on the menu and if he wanted to stay in bed instead of getting up, he was always cared for well. I can't thank the staff enough for their care to my father and my family.

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Review from Michael L (Husband of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from the hospital on end of life care with an expectancy of days or possibly weeks to live. A care plan was implemented and because of the dedicated organisation of care my wife received by all the staff from senior management, nursing and care staff my wife's physical condition
improved so much that end of life care was no longer applicable. She still receives the most excellent care nineteen months on. Grateful thanks to all staff, especially for the compassion and dedication.

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Review from R F (Son of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother has only been in Donwell House Nursing Home since the 24th of March I can only rate good for most things as this is too early to tell, but having said that in the short while my mother has been there she has become more happy, settled and for the first time in months I have seen her smile,
this proves to me Donwell are doing something right.

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Review from Jeff L (Husband of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so pleased with the care and support the manager and staff provide for my wife. They are all helpful, supportive and cheerful even in these challenging times. Hopefully, we’ll all get back to normal soon and will be able to have some happy times ahead with everyone at Donwell House Nursing Home.
Thank you all.

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Review from Leanne B (Granddaughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in Donwell for a number of years and the last couple of years my grandad too. Always found them amazing, friendly and caring. Over the last couple of months, my grandad has become very unwell and staff at Donwell are always straight on the phone to me whilst giving him excellent care
if there is any problem. He is in hospital at the moment but still has contact with me and always gives me support. Couldn’t have chosen a better place for them to live their final years.

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Review from Deborah T (Daughter-in-law of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so happy at this care home. She is so well looked after and cared for even though she has very challenging needs. Staff are fantastic with her and treat her like their own family. She loves the food and has even gained some weight which was definitely needed from when she first arrived.
Couldn’t recommend it enough.

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Review from L H (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being looked after by the lovely staff in Donwell House. She has dementia and is immobile due to breaking her hip and not being able to walk now, but the carers are fabulous and make sure she’s comfortable and attended to. I don’t live close by and rely on them to do everything for her.

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Review from Sandra S (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As you walk into Donwell House it is very welcoming. All the staff are very friendly, helpful and approachable. The residents are looked after very well. Even through this difficult time of Covid, the staff have worked tirelessly to make sure the residents are kept safe and well. Many thanks on behalf
of our family.

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Review from Lorraine C (Daughter-in-law of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law age 96 was in Donwell House Nursing Home due to fall risk and with Alzheimer's Dementia and severely sight impaired along with other problems. The care that he recieved was second to none, he was a gentleman that did not want to leave his own home but settled in very quickly due to
the friendly staff and around the clock supervision. He has now sadly passed away and I can't express my thanks enough to everyone in Donwell House Nursing Home for the loving care that he received also to the support given to myself and my son.
Everyone is extremely friendley and thoughtful to your needs.
Keep up the good work you are stars.

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Review from M B (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? The staff, management and running of this care facility is amazing. They all care and the comfort, care, dignity and happiness of the resident are their top priority. The activity's undertaken by the home are fun and thoughtful. My mum is constantly smiling. The staff here do not stop,
but nothing is too much trouble and are always friendly and smiling. The nursing side also deserves high praise. My dad is being looked after with care and dignity as life is drawing to an end, their kindness will be remembered.

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Current Review Score: 9.0 (9.048)

Overview of Review Score

The Review Score of 9.0 (9.048) out of 10 for Donwell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Donwell House Nursing Home is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.076 Points relating to the number of positive Reviews for Donwell House Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 6 Positive Reviews ÷ 12.6 = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Donwell House Nursing Home

What types of Care is Donwell House Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Donwell House Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Donwell House Nursing Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Donwell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Donwell House Nursing Home to the centre of Washington?

1.7 mile(s) as the crow flies, distance by road may be significantly further.