Review from Sandra W (Wife of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

The staff and management were brilliant with my husband; gave him the best care anyone could have. He was only in a short time, but I felt he was given all the care he needed. He had a lovely room, very clean and comfortable. I am very grateful to everybody who looked after him in his last few days.

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Review from C W (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident in Donwell House for 9 months before she passed away. Mam needed a lot of care as she was double incontinent and could hardly walk. Her room was always clean and tidy (bedding changed daily) as were her clothes.
The carers took great pride in their work and mam was always dress

in coordinating colours, then a matching blanket would be added as she was watching tv in the resident's lounge. there were always plenty of enticing food and drinks around if mam wished to snack between meals.
The care and compassion shown were excellent. My mother died during the coronavirus lockdown but the manager made sure gwe could still visit mam as she did not have the coronavirus herself so we could be with her as she passed.

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Review from M M (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Donwell House since September 2019, in this time she has been looked after extremely well. The staff have gone above and beyond there normal duties, displaying exceptional professional and empathy at all times during the time leading up to my mothers passing. I was kept involved

and the communications were excellent. This was also under exceptional circumstances (Covid-19), therefore every member of staff at Donwell House should be commended.

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Review from Joan (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

I had a good friend who lived at Donwell for five years until her death in December 2019 since new management came in I seen great improvement while my friend lived there, I would recommend this home to anyone who is considering to put a family member in Donwell to have a look around it. In the last

few months of my friend's life she was looked after well and if I had any complaints I knew management would sort it out.

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Review from G R (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

I would definitely recommend this care home, the staff are 2nd to none. My dad is extremely happy and enjoys the outings arranged by the activities coordinator. He really enjoys his meals and has put weight on since he arrived there in September 2919. Previously he wasn't eating properly. So all in

all a really good plus for the hone. The manager is fab and always has time to listen to your chat.

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Review from Bernie S (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

As a friend of several residents, I am very impressed with every aspect of the home, particularly the care and compassion shown by the staff.
The home has now become a “Community Hub” encouraging all parts of the community to hold meetings/events etc also involving residents in the activities.
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is a varied amount of activities carried out both in the home and community, this also involves regular trips out on the Minibus.
Staff are lovely, home is very clean and management is efficient and effective.

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Review from Deborah T (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

I am absolutely satisfied with the care given to my mother. The staff are wonderful, there is such a caring family atmosphere. There are so many things going on and very well organised involving the local community from the local nursery and junior schools and singalongs that get everyone feeling happy.

There are many organised excursions in the minibus. My mother is always well-groomed and clean with hair and nails done. The food seems to be very good and plentiful, and the place is kept very clean. I only have good things to say about Donwell House and would unreservedly recommend it with 5 stars.

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Review from L N (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience

My mum came into Donwell House after a number of falls and a spell in hospital. She settled in really well, the staff have made her so relaxed and made her feel at home. She has come on so well and is now getting involved in activities. When she was at home she just wanted to stay in bed and did not

interact with anyone. Mum is looking well and says she feels well.
I love to visit her and feel happy that she is happy.

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Review from V O (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

Since the new manager has come to the home, it is much more relaxing for service users. The home has gone from strength to strength.
There is so much more going on for both residents and their families.
Totally recommend this home.

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Review from R H (Son of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience

My dad was in Donwell House for 4 weeks before sadly passing away. We can't praise all the staff highly enough for the way they looked after our dad. It was a hard decision to put him in a care home but his Alzheimer's was at the stage where he needed 24-hour care and this was given by the dedicated

and caring staff who made his last few weeks happy and contented. Thank you so much.

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Review from Andrea E (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been in Donwell House Nursing Home for five years. She has a full life and never dull. The staff are fab and the home is clean and fresh.

Reply from NICOLA BROOKS, Manager at Donwell House Nursing Home

Thank you for your review

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Review from June B (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

Very kind and caring staff are looking after mam and making sure she is living as full a life as she can. The home has a very friendly atmosphere with lots of activities for the residents. Mam has complex health needs and the nursing staff are doing a wonderful job of meeting those needs. It's great

to know she is happy and safe.

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Review from Darren M (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

The overall experience as a family member visiting a resident is positive. Pleasant staff and a good standard of care is given, however when visiting, a regular occurrence is that when residents start arguing with each other, sometimes in a physical manner, and there are no staff on the floor due to

other duties, we find ourselves having to go to look for staff. If no one is found, we have to intercede which isn't what we want to do, but for the safety of the residents, it has happened that we have had to guide residents away from each other. Another staff member on the floor would possibly remedy this.

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Review from Claire B (Daughter-in-law of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

My father in law moved to Donwell House in May 2017 from a residential home where he never left his room or spoke to anyone.
Since coming to Donwell House he is out of his room all the time, eating his meals with other residents and interacting with staff.
My father in law has come on so much because

of the level of care he receives from all the staff.
The carers are amazing, caring, loving people.
They are kind and considerate of all his needs.
The nursing staff are second to none, if he had still been in the other home we wouldn't have him here. Because of Donwell House, I can still spend quality time with him.
Thank you to all the staff.

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Donwell House Nursing Home

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