Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring DH5 9DY
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9.3 64 Reviews
  • Elizabeth Fleming Care Home, Houghton le Spring
At Elizabeth Fleming Care Home, residents are at the heart of everything, with person-centred, round-the-clock care designed to support individuals with a wide range of needs. Whether it’s specialist nursing care, assistance with daily tasks, or a safe space for those living with dementia, Elizabeth Fleming is dedicated to ensuring that every resident leads an active, fulfilling life in a warm and welcoming environment.

This modern, purpose-built home offers long-term and short-term accommodation, with a focus on both residential and respite care. The home caters not only to the elderly but also people with physical disabilities, providing a holistic care experience. With its beautiful sensory garden, two flower gardens, and a scenic patio area, residents can enjoy peaceful walks and outdoor relaxation in a safe and stimulating setting.

Inside, the communal spaces are ideal for residents to engage in hobbies, socialise with loved ones, or simply unwind. A range of fun and interactive activities ensures that there’s always something exciting happening, helping to create a vibrant and lively atmosphere that both residents and staff enjoy. Whether it’s nursing, personal care, or emotional wellbeing, Elizabeth Fleming stands out for its commitment to providing care that’s as individual as each resident.

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Care Provided by Elizabeth Fleming Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula OConnor (Home Manager)
  • Admission Criteria
    • LA and self funding
    • Ages 45+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Elizabeth Fleming Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,175
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,175
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Elizabeth Fleming Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample parking on site.


Elizabeth Fleming Care Home Reviews (64)

Total of 64, showing 1-20
9.3

Elizabeth Fleming Care Home has a Review Score of 9.3 (9.260) out of 10, based on 7 reviews in the last 2 years. Over all time Elizabeth Fleming Care Home has 64 reviews.

Overall Experience

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  • 13
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Date Published

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Review from C H (Sister of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My inital views are extremely good. My brother has settled here well. The staff have been excellent in their care and support of him. Thank you.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you so much for your kind words. We are thrilled to hear that your brother has settled in well and that you've had a positive experience with us. Our team is dedicated to providing the best care and support, so it means a lot to know we've met your expectations. If there's anything more we can do, please don't hesitate to reach out. Thank you again for your lovely feedback!


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Review from L B (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are polite and very welcoming. The residents are well cared for and their needs are attended to the staff arranges different activities for the residents who appear to enjoy them. I have no problem leaving my husband in their care because I am informed straight away if he needs medical attention
or if any small mishap has occurred.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for sharing your positive experience at Elizabeth Fleming Care Home. We're delighted to hear that you feel confident and reassured in the care we provide to your husband. Our staff is committed to creating a welcoming and supportive environment for all our residents, and we're glad this resonates with you. We look forward to continuing to provide excellent care and engaging activities for our residents. Thank you for being a valued part of our community.


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Review from Ian S (Cousin of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were very pleased with my relative's care. At times he was a difficult resident to deal with but the staff persevered with him always tending to his needs and adopting different approaches in managing his needs.
The home feels like a family environment and the staff make a significant contribution
to that.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for your positive review. We appreciate your acknowledgement of the dedicated care provided to your relative, even during challenging moments. Creating a family-like atmosphere is a priority for us, and we're glad you feel that warmth. Our team is committed to maintaining these standards. If you have any further feedback, feel free to share.


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Review from Christina H (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased with the care the staff are giving my dad, he is always clean well fed and very comfortable, thank you to all the staff you are all amazing.
Also for taking so much good care of my mam.

Reply from Lesley Ann Richardson, Home Manager at Elizabeth Fleming Care Home

Thank you for your review of Elizabeth Fleming Care Home. Your kind words mean the world to us.
Our dedicated team is truly passionate about providing excellent care, and knowing that we've made a positive impact on your family is incredibly rewarding. We're equally committed to ensuring the well-being of your mam and appreciate the trust you've placed in us.
If you ever have specific feedback or suggestions, please don't hesitate to reach out.


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Review from L N (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind, dedicated and hardworking. They always have time for my mam. The food is excellent and the rooms are nice. My mam is always nicely dressed and clean, her hair is smart and tidy. The staff made a beautiful cake for her birthday and provided some party food, more activities would
be appreciated however. Mam has settled well and the other residents are lovely. Overall, very pleased with Elizabeth Fleming Care Home. Staff are very caring and polite towards the relatives too, very supportive.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.


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Review from F N (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my mother is looked after. Staff are great, very helpful in everything asked of them. There is always someone cleaning or washing floors. The rooms are good and well-fitted.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the Elizabeth Fleming family.


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Review from Hayley A (Daughter of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm over the moon with my dad's care. He has settled in well. Staff are amazing with him. I know he is well cared for and that makes me so happy as my dad is my world. I want to say a big thank you to all the staff; carers, domestic, laundry and kitchen, as all of these contribute to my dad's well being.
Big thank you to activity staff for getting my dad to join in with activities, seeing my dad laugh and smile melts my heart.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Hayley, many thanks for taking the time to review our home, it is our pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.


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Review from C A (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is ok. I came twice a week to visit. The major problem is the staff. Some staff are amazing and will bend over backwards. There is one staff member here who is constantly on her phone and ignores the residents. She has a duty of care and ignores this. Care does depend on which staff is on!

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been passed to the home manager, who will investigate immediately.


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Review from C R (Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience here is well appreciated and good.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass your kind words on to your key worker and the Elizabeth Fleming team.


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Review from A B (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam's been in the Elizabeth Fleming for almost a year now. The staff treat her like family; they are all so kind and welcoming to my family. The meals are very appetising, and the rooms are clean and warm. I have no concerns whatsoever. I cannot praise the staff enough for the care, respect and love
they give my mam.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind words to the manager and the Elizabeth Fleming family.


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Review from E F (Relative of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful home, always clean and tidy. Staff are amazing with the residents; they're always entertaining them. The food is freshly made and well-presented. The residents seem happy and well cared for.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the team.


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Review from R D (Husband of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has lived her over a year, the home does want updating in places and the activities and updates we receive could be more often. The staff are nice and I think the care is good. I am in most day visiting.

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Review from L R (Daughter of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came into this home during lockdown, we were unable to visit any homes to view their set up/services, which was difficult. However, staff/management are friendly. Visiting throughout lockdown was quite tough for us as a family, we were not allowed to see Dad's room or any facilities it offered.
Before we got to see his own room he had been here for a year nearly, so felt it would not be fair if we were not happy with his surrounding/facilities at that point in time? Dad will never settle in a care home, he just wants to be in his own home. However, this is no longer an option for him due to hishealth and his safety. I feel lately the home has struggled to keep up with cleaning, staffing and activity support, but know a group of relatives/friends have arranged help sorting outside areas for residents which is fantastic, but feel Martin Care Homes are letting Elizabeth Fleming Care Home and residents here down through lack of help/support and fees we pay them, pass some onto the home to help!

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Review from Pearl V (Next of Kin) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been nothing but excellent, and my relative is treated like one of the family by the staff, making it a happy place to live.
The staff work to a very high standard, treating everyone with respect and dignity and going out of the way to make sure everyone's needs are met.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service Your kind words are really appreciated and I will of course pass them on to Lesley Anne and the colleagues at Elizabeth Fleming


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Review from P W (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in the Elizabeth Fleming Care Home, I can honestly say she has been more happy and more content than I have seen her in years. All the staff are professional and friendly and really care about the residents.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and your kind words are really appreciated. I will of course pass them on to the home manager and the colleagues at Elizabeth Fleming.


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Review from Alyson P (Wife of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am more than happy with the excellent care my husband receives at Elizabeth Fleming but strongly feel the mental stimulation has declined since 2021. What was an absolutely first-class care home seems to offer only half the needs of its residents. Hopefully, this can improve and activities can return
to previous levels during 2020/2021.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Alyson, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I understand that the points raised are already being addressed and were detailed at a resident/family meeting earlier this week. Your comments are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elizabeth Fleming Care Home.


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Review from M M (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, approachable, and patient, I am very happy with their efforts. He has settled in well and is happy, and seems fond of the staff. Not distressed in any way.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for Dad and we are delighted he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the home manager and the colleagues at Elizabeth Fleming.


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Review from Edward G (Nephew of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff.
Residents are well looked after.

Reply from Shellene Armstrong, PA at Elizabeth Fleming Care Home

Many thanks for your review and feedback for Elizabeth Fleming Care Home.


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Review from Pam W (Daughter-in-law of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law moved here during lockdown. Due to the present situation, we have only managed to see her through the window, which was last year. As I have not been inside the building I'm unable to comment on the quality of care etc. But I'm writing this review to say the photos on social media are
amazing, everyone looks so happy and enjoying all of the activities. I imagine you have an activity coordinator. Well done to them and all the staff for brightening up everyone's day. Look forward to meeting all the staff when the lockdown ends.

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Review from Phillip B (Wife of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What the amazing staff have achieved with our father is amazing. He has advanced dementia however his quality of life living a Elizabeth Fleming is more than outstanding. The dedicated caring staff goes over and above to ensure every resident is loved and cared for. They are always clean, smart and
well-fed. He always has a smile on his face. I would highly recommend this lovely home. Thank you so much.

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Current Review Score: 9.3 (9.260)

Overview of Review Score

The Review Score of 9.3 (9.260) out of 10 for Elizabeth Fleming Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Elizabeth Fleming Care Home is calculated as follows: ( (52 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.672 Points relating to the number of positive Reviews for Elizabeth Fleming Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Elizabeth

Elizabeth Fleming

Job Title: Care Team

The team at Elizabeth Fleming reflect the values and vision of Marton Care Homes. Kindness, empathy and understanding in one team!


Frequently Asked Questions about Elizabeth Fleming Care Home

What types of Care is Elizabeth Fleming Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elizabeth Fleming Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elizabeth Fleming Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Elizabeth Fleming Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elizabeth Fleming Care Home to the centre of Houghton le Spring?

1.6 mile(s) as the crow flies, distance by road may be significantly further.