Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring DH5 9DY
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9.3 64 Reviews
  • Elizabeth Fleming Care Home, Houghton le Spring
At Elizabeth Fleming Care Home, residents are at the heart of everything, with person-centred, round-the-clock care designed to support individuals with a wide range of needs. Whether it’s specialist nursing care, assistance with daily tasks, or a safe space for those living with dementia, Elizabeth Fleming is dedicated to ensuring that every resident leads an active, fulfilling life in a warm and welcoming environment.

This modern, purpose-built home offers long-term and short-term accommodation, with a focus on both residential and respite care. The home caters not only to the elderly but also people with physical disabilities, providing a holistic care experience. With its beautiful sensory garden, two flower gardens, and a scenic patio area, residents can enjoy peaceful walks and outdoor relaxation in a safe and stimulating setting.

Inside, the communal spaces are ideal for residents to engage in hobbies, socialise with loved ones, or simply unwind. A range of fun and interactive activities ensures that there’s always something exciting happening, helping to create a vibrant and lively atmosphere that both residents and staff enjoy. Whether it’s nursing, personal care, or emotional wellbeing, Elizabeth Fleming stands out for its commitment to providing care that’s as individual as each resident.

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Care Provided by Elizabeth Fleming Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula OConnor (Home Manager)
  • Admission Criteria
    • LA and self funding
    • Ages 45+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Elizabeth Fleming Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,175
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,175
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Elizabeth Fleming Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample parking on site.


Elizabeth Fleming Care Home Reviews (64)

Total of 64, showing 21-40
9.3

Elizabeth Fleming Care Home has a Review Score of 9.3 (9.260) out of 10, based on 7 reviews in the last 2 years. Over all time Elizabeth Fleming Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from L K (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home and all of the team enough. Through this lockdown they have kept my dad safe and well, they’ve entertained the residents and video called us with our family members.
They keep us informed with every step of our dad's care and are all amazing, they all deserve a medal
for their care, compassion, affection, attention and of course their amazing singing skills!
Putting family members into a care home is a heart-wrenching time, I’d highly recommend this care facility - never had a worry about my dad's care from day one. Thank you to you all.

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Review from Ranson T (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Probably the best decision I made for my mother, Elizabeth Fleming home is exactly that, "a home". The staff are great in all aspects of care for my mother, and you can also guarantee a laugh. That is something that shines through, residents and staff with smiles. Can not recommend Elizabeth Fleming
more highly.

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Review from Gayle B (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous home with kind and caring staff. They go above and beyond to provide high-quality care. My Dad has settled in brilliantly and is happy and safe. The team have gone above and beyond during the COVID-19 pandemic to protect their residents. Fabulous.

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Review from Andrew W (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 1st November 2017. She needs 24x7 nursing care. All the staff at Elizabeth Fleming Care Home go above and beyond what I expected in caring for my mother. They're all professional, friendly and fun. Since the COVID-19 lockdown they've provided live entertainment and
we've had regular video calls. This continues to keep my mother's spirits high and helps us visit her virtually.
All the staff need an award, plus a healthy pay increase.

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Review from Karen R (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Elizabeth Fleming have gone above and beyond during the pandemic to keep our loved ones safe. They have shown huge consideration and compassion to the families who have been unable to visit residents by arranging video calls and regular updates. Events they have arranged for residents have
also been shared on a chat group set up for friends and families which has been very successful.
My dad has Alzheimer's and the understanding of dad's needs and care provided has been of great comfort. Dad is Hetton born and bred and to have some of his caregivers living in the same area has given a shared local knowledge, allowing dad to reminisce about the area and the past, generating conversations dad can enjoy and contribute to.
Couldn't ask for more.

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Review from Andrew M (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be extremely likely to recommend Elizabeth Fleming Care Home, as I have found all aspects of the care provided to my dad of an excellent standard. The staff are very friendly, caring, enthusiastic, knowledgeable and accessible, when visiting, and are willing to answer any questions or queries
which may arise from time to time. The staff also care very much for the residents' wellbeing, which I know from personal experience, and they will go the extra mile to ensure that the residents are as comfortable and contented, as possible, whether they are sitting down or lying in bed.
The home itself is very clean and tidy, as is my dad's room, where clothes are always neatly folded away in drawers or hung up in the wardrobes.
The personal hygiene of my dad is always well looked after by the staff as well, and I always feel that the sense of dignity to the residents is given the utmost importance.

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Review from Louise R (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fantastic. My father has been in here for over a year now and the staff at the home are all amazing they go above and beyond to keep the residents happy and safe and cared for. During these worrying times, they have been absolute heroes and made every step possible to ensure the safety
of the residents and keep the spirits of us all up. The home is clean rooms are nice and kept tidy. I thank my lucky stars that my Dad has found somewhere where he feels settled cared for and loved. They have also given us as a family support which is much needed at this time. I thank them all.

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Review from Barbara D (Wife of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m eternally grateful that I chose Elizabeth Fleming for my husband’s care. Since he moved there over a year ago I have felt as if I’m part of an extended family. Even more so now in these very difficult times. Since COVID-19 happened they took the right decision to keep the residents safe and well.
Myself and our family have been included in regular messages and video calls ever since. I feel as if they’ve gone above and beyond to keep morale up. They’re all angels every one of them.

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Review from Jean T (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 3 years ago I was lucky enough to find a place here for Mam who suffers from Alzheimer's. Mam can sometimes be challenging but the staff are so professional, so caring, so compassionate. They are what makes Elizabeth Fleming so special. The rooms are small but comfortable and can be personalised.
The food is tasty and plentiful. The staff do their best to keep the residents entertained and they are forever cheerful and ready to have a friendly chat. They understand Mam's moods and accommodate them. She is content and that's all you want after all?
Staff also look after Dad who visits frequently (pre-COVID). And will contact me if they have any concerns about his welfare.
I have no hesitation in recommending Elizabeth Fleming. Its Mam's home now and the staff have become our extended family.

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Review from Julie H (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a care home to take better care of my mam. This place is second to none. Gives peace of mind knowing she is so well looked after. Really good communication with staff to family. So pleased we found this lovely home.

Reply from Jasmine Bracken, Marketing Administrator at Elizabeth Fleming Care Home

Thank you, Julie, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from I R (Wife of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Fleming Care Home is a clean and friendly care home. The carers and all the staff, including the management, are really nice, caring people. My husband is well looked after and well fed. They have had some really good entertainment for the residents. My husband is happy and content and that
is the main thing.

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Review from Pauline P (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very happy, she is really looked after. She is doing well since coming into Elizabeth Fleming Care Home.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Wendy B (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very well cared for and very happy. She needs care with her diabetes and the nurses are great with her.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, Wendy, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from S G (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is really great. Staff are excellent, nursing is excellent. My husband has settled. I am really happy about the care he is getting.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, for letting us know how we are doing at Elizabeth Fleming Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Ian T (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were immediately struck by the overall atmosphere of friendliness and care given by the staff here. We consider ourselves very lucky that we were able to get mother admitted here.
Our visits always leave us feeling extremely relieved that mam is being well looked after.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, Ian, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Shannon E (Granddaughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Amazing care. Caring and kind to residents.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, Shannon, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Elizabeth Fleming Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Olive Moira S (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been resident here for more than three years.
The staff are helpful and considerate both to my husband and myself.
There is a friendly atmosphere and if my husband has to be cared for anywhere than at home, this is the best place for him.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, Olive, for letting us know how we are doing at Elizabeth Fleming Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your husband is being cared for at Elizabeth Fleming.


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Review from John M (Husband of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work very hard to keep everything running as smooth as possible.
Any problems they try to sort out as soon as possible.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Elizabeth Fleming Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from William T (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was accepted into Elizabeth Fleming 22/02/2018. The management provided transport and assistance allowing the move to be trouble free. On my wife's first full day she was taken on a shopping trip for the first time which she enjoyed. Her room is first class, always very clean. The management
and staff have made her extremely welcome and generally, nothing is a problem. My wife has never smiled and laughed as much since her welcome on 22/2/2018 to Elizabeth Fleming Care Home. All is well and very much appreciated.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, William, for your comments about Elizabeth Fleming Care Home. We are very happy to have provided you with such a positive experience and that you found our staff to be so supportive during your experience here. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Maxine D (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elizabeth Fleming since 2012. It is a small care home with a very friendly and homely feel. I have always found every member of staff to be very welcoming and helpful and I very much appreciate the personal attention and warmth that they give her. The home is always tidy
and cleaned daily. The meals are excellent, providing a very good variety of home cooked meals with vegetarian options, which are served throughout the day. The nursing staff are friendly, approachable and extremely professional. My mum has always been treated with kindness and dignity for which she deserves.
It is a lovely small care home and I would highly recommend it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Maxine, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the wonderful feedback. Have a great day.


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Current Review Score: 9.3 (9.260)

Overview of Review Score

The Review Score of 9.3 (9.260) out of 10 for Elizabeth Fleming Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Elizabeth Fleming Care Home is calculated as follows: ( (52 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.672 Points relating to the number of positive Reviews for Elizabeth Fleming Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Elizabeth

Elizabeth Fleming

Job Title: Care Team

The team at Elizabeth Fleming reflect the values and vision of Marton Care Homes. Kindness, empathy and understanding in one team!