Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring DH5 9DY
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9.3 64 Reviews
  • Elizabeth Fleming Care Home, Houghton le Spring
At Elizabeth Fleming Care Home, residents are at the heart of everything, with person-centred, round-the-clock care designed to support individuals with a wide range of needs. Whether it’s specialist nursing care, assistance with daily tasks, or a safe space for those living with dementia, Elizabeth Fleming is dedicated to ensuring that every resident leads an active, fulfilling life in a warm and welcoming environment.

This modern, purpose-built home offers long-term and short-term accommodation, with a focus on both residential and respite care. The home caters not only to the elderly but also people with physical disabilities, providing a holistic care experience. With its beautiful sensory garden, two flower gardens, and a scenic patio area, residents can enjoy peaceful walks and outdoor relaxation in a safe and stimulating setting.

Inside, the communal spaces are ideal for residents to engage in hobbies, socialise with loved ones, or simply unwind. A range of fun and interactive activities ensures that there’s always something exciting happening, helping to create a vibrant and lively atmosphere that both residents and staff enjoy. Whether it’s nursing, personal care, or emotional wellbeing, Elizabeth Fleming stands out for its commitment to providing care that’s as individual as each resident.

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Care Provided by Elizabeth Fleming Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula OConnor (Home Manager)
  • Admission Criteria
    • LA and self funding
    • Ages 45+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Elizabeth Fleming Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,175
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,175
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Elizabeth Fleming Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample parking on site.


Elizabeth Fleming Care Home Reviews (64)

Total of 64, showing 41-60
9.3

Elizabeth Fleming Care Home has a Review Score of 9.3 (9.260) out of 10, based on 7 reviews in the last 2 years. Over all time Elizabeth Fleming Care Home has 64 reviews.

Overall Experience

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  • 13
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Date Published

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Review from David B (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved here in November 2016. She has received the very best care I could wish for her. This home is run with wonderful love and care and I have truly never known my mother as happy, content and well-nourished as she is now. I have 100% peace of mind knowing she is receiving the very
best of care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elizabeth Fleming Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again soon. Have a wonderful day.


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Review from R K (Grandson of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was placed into this nursing home a year ago. We were all so worried about putting him into care. No need to have worried the home is clean and homely, the staff are friendly and attentive and my Grandad is settled and happy. He has dementia and enjoys a joke with staff. Highly recommended.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you for your comments about your experience at Elizabeth Fleming Care Home. We are pleased to hear it has been so positive. We really appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a great day.


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Review from Rogerson R (Son-in-law of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all the times over the past year that I have visited this home the staff have always displayed a cheerful countenance and positive attitude without exception.
I feel I am well aware of the trails and strains that are placed upon these men and women on a daily basis and am in awe of their professionalism
and demeanour.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Rogerson, for your wonderful feedback about Elizabeth Fleming Care Home. We really appreciate you taking the time to share your experience of our home and your praise and kind comments about the team really mean a lot to us. Thank you once again for the kind words. We look forward to seeing you again soon.


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Review from Charles R (Grandson of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, nice and clean.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Charles, for your feedback about your experience at Elizabeth Fleming Care Home. We are pleased to hear it was so positive. Have a fantastic day.


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Review from Maureen L (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Nothing is too much to ask. Mam is always well presented.
Lots of entertainment and quite often have singers in and film afternoons. Mam is very well looked after.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Maureen, for your lovely feedback following your recent visit to Elizabeth Fleming Care Home. We are happy to hear it has been so positive! We really appreciate you taking the time to let us know how we did. We look forward to seeing you again on your next visit. Have a great day.


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Review from Elaine B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home. The time is always taken to ensure mam has all she needs. Her diet is well watched. Although she has only been here a short while, staff have taken the time to find out mam's likes and dislikes. Mam is always clean and tidy and is always entertained.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Elaine, for your praise and kind comments about our team here at Elizabeth Fleming Care Home. We're happy you found our staff to be so supportive during your experience here. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon!


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Review from Fiona G (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff and residents. Mam is the happiest the family have seen her in a long time. Staff have taken the time to get to know mam well and this has enabled them to deal with her changing moods with ease. We now feel very comfortable that mam is being well looked after.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Fiona, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again for the lovely feedback and have a fantastic day.


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Review from M J (Granddaughter of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After careful consideration, we moved my Grandma from another residential home to Elizabeth Fleming and it was the best decision we ever made. The care she received was exceptional. The staff actually cared about her as an individual and met her every need if not more. Not only did they look after her,
they also supported the family as well. One thing that sticks in my mind was that my Grandma loved to dance and the male carer used to dance the corridors with her. Her eyes lit up and for a short time, my Grandma was her old self again. Another time, I walked into her room and she was upset and one of the lady carers was crouched down stroking her face and holding her hand. There was genuine affection there. I cannot fault the staff or the cleanliness or facilities here and would not hesitate to recommend Elizabeth Fleming to anyone looking for a home and not just a place of care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you for sharing your recent experience of Elizabeth Fleming Care Home. We really appreciate you taking the time to let us know how we are doing and your kind words are truly inspiring. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We work hard to ensure those little individual extras, that are so important to all our residents, are approached to ensure our residents enjoy those special moments. Thank you once again for sending us this lovely review. Take care!


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Review from Bill K (Husband of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is always clean and well maintained. The staff are friendly and keep me informed about my wife's health and needs. I can't praise them enough.


I am more than happy that my wife is being well looked after in this home.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Bill, for your kind comments regarding your recent experience at Elizabeth Fleming Care Home. Your praise and kind words really mean a lot to us and it is rewarding to hear that the staff have been so helpful and welcoming. If there is anything more we can do, please do not hesitate to let us know. We look forward to your next visit. Take care!


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Review from Gillian H (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Elizabeth Fleming since March 2014.
In that time he has received excellent care.
The staff know residents well as individuals and treat each one with kindness and dignity.
As his condition has deteriorated I have become even more grateful for the care he is given.
In
addition, Elizabeth Fleming staff are wonderful with residents' families.
They are kind and friendly to me and I rate them very highly.
The culture is such that everyone - management, nurses, carers and all support staff have the same approach.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Gillian, for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Hilary M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely overwhelmed with the support and care my mother and I have had since being a resident.
A bright and airy feel to the place, lovely garden to sit in, always feel welcome when visiting and always shown kindness and address any problems quickly with the residents. Overall, very impressed.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Hilary, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here. We look forward to your next visit! Take care!


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Review from E M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had no reason to complain whatsoever since mum came to live at Elizabeth Fleming.
The staff treat all of the residents with dignity and show patience in testing situations.
They also care about the residents which can be seen when they go out of their way to provide comfort.
We have visited
when the residents have been given special treats such as chocolates and "chip shop chips" and I am impressed by the extra touches.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Helen C (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in this home for over a year. It is a lovely home and the staff are great. Mam is well cared for. She has had a few medical problems. I am always kept informed about who is coming to see her. I am happy as I know she is being well cared for 24 hours.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Helen, for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M B (Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you for your feedback. We were delighted to hear about your positive experience at Elizabeth Fleming Care Home. Have a wonderful day!


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Review from Kate S (Granddaughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and support given to my Nanna since moving into this home. I would recommend this home to everyone.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home

Thank you, Kate, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from John (Son of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at this home for at least 8 years and during that time the care provided to her has been of the highest standard by all of the staff at the home. My mother suffers from dementia, paranoia, incontinence etc and requires 24 hr nursing care. Although she will be 104 in July she
is still very strong and can be very difficult to deal with on occasions. Despite this the staff always give her the best of care and attention. I am completely satisfied with the performance of the home.

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Review from Gwen Y (Daughter-in-law of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I instantly felt a welcome when I went to enquire about accommodation for my mother-in-law. The surroundings were bright and very clean, the staff genuinely seemed happy in their work and very pleased to answer any questions we had. The room which we later accepted for mam was cleared and ready to be
decorated, it was however already in very good condition. When we arrived with mam I was taken aback by the effort to make the room welcoming, it was fantastic.

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Review from Claire B (Daughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stays at the Elizabeth Flemming care home and I must say that the staff are really good, really warm and friendly atmosphere. My dad gets one to one service no complaints the home is immaculately clean every day.


First class thank you for looking after our dad.


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Review from Colin C (Son-in-law of Resident) published on 16 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not find any faults or problems at all with this home as the food is to a high standard. The staff are excellent and the home cleanliness is of a high standard. I would definitely recommend this home as I could not fault it.

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Review from Brenda M (Wife of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in another care home previously and I had no faith or confidence in the management and systems and was extremely stressed and consumed by the daily monitoring that I felt I had to do to ensure that my husband's needs were being met.
Since moving him in February this year both he and
I are different people. I am less stressed and don't feel the necessity to check records daily. I have every confidence in the staff, nurses and management
My husband is calmer, less agitated and putting on weight and is much happier.
I only wish I had moved him earlier as all the staff are very caring and go the extra mile to ensure that the residents needs are met. Cannot praise them enough and long may it continue

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Current Review Score: 9.3 (9.260)

Overview of Review Score

The Review Score of 9.3 (9.260) out of 10 for Elizabeth Fleming Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Elizabeth Fleming Care Home is calculated as follows: ( (52 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.672 Points relating to the number of positive Reviews for Elizabeth Fleming Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Elizabeth

Elizabeth Fleming

Job Title: Care Team

The team at Elizabeth Fleming reflect the values and vision of Marton Care Homes. Kindness, empathy and understanding in one team!