Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.7 99 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Falstone Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hindmarsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Falstone Manor Care Home Reviews (99)

Total of 99, showing 1-20
9.7

Falstone Manor Care Home has a Review Score of 9.7 (9.747) out of 10, based on 25 reviews in the last 2 years. Over all time Falstone Manor Care Home has 99 reviews.

Overall Experience

  • 87
  • 9
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  • 0
  • 1

Date Published

99
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11
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Review from M S (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All the staff treat my dad like a family member. They are all so caring of family that come to visit. We are very thankful that my dad is here at Falstone Manor. The entertainment and activities provided are brilliant the give us great peace of mind that my dad is living the best he
can under difficult circumstances which is comforting for our family.

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Review from Ian N (Husband of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has resided at Falstone Manor for 12 months now, and during that time, she has settled well into the community of residents. She is relaxed and participates readily in the activities provided by the care team, with whom she has established affectionate relationships.

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Review from Deborah M (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been in Falstone Manor since October 2024 in the nursing unit. The staff have been wonderful with him, so caring and he has settled well. He says all the staff are lovely and can't fault them. He has had 2 emergency situations where the nurses reacted quickly and got him to hospital with
good results. We have peace of mind that he is well looked after and know any issues the staff will ring us straight away. Can't thank them enough.

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Review from J Q (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I had a wonderful 3 course Christmas dinner with my husband and dad. Everything was served pleasantly and we were ready for it. The dining room was beautifully decorated. The atmosphere was joyful with Christmas songs in the background. Well done.

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Review from S L (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam stayed at Falstone manor for 6 weeks she absolutely loved it, it was the happiest I had seen her. The staff and management were amazing and were very helpful. There was always activities going on within the home which was nice to see.

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Review from S W (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 4 nursing homes for my elderly mother before deciding on Falstone Manor. One of the reasons I chose Falstone was its proximity to Roker Park and Roker seafront. The nursing home is always spotlessly clean and is run by pleasant, dedicated and caring staff, and is a credit to all who work
there.

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Review from Brian D (Husband of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted my wife to come here I have not been disappointed with anything. It is a happy and joyful place. It gives me joy to come every day to see my wife.

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Review from Bill W (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Falstone Manor for two and a half years. During that time she was always treated with dignity and respect, and as her health deteriorated, with great care. All the staff without exception were professional, caring and friendly. Her room and communal areas were always spotlessly
clean. I would certainly recommend Falstone Manor to anyone.

Reply from Clare Sheehan, Careline Advisor at Falstone Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your Mum received at Falstone Manor care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from D H (Friend of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident in this home recently and his care was outstanding.
The staff and manager are always pleasant and happy. They spent time and got to know him, his family and his hobbies. He was extremely well looked after and we will be forever grateful to the team at Falstone Manor.

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Review from Amanda W (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the most important people in any care home and on the floor Mum was on at Falstone Manor, I could not have asked for better. It was a sigh of relief to realise within just days of Mum being at Falstone that the staff were professional, empathetic, and all-round genuinely nice people. Most
of the staff were from the northeast and were able to chat with Mum about places she knew and where she had grown up - I think this is invaluable, and much overlooked/ underestimated in other care homes. One of the staff who was not from the area was educating herself about Sunderland so that she was able to chat with the residents. I thought this was a wonderful thing to do. The staff were also a godsend for me, as they were able to communicate clearly and succinctly how Mum was doing and any problems they might be having. I had peace of mind as I knew Mum was in caring hands, but equally important, that kindness and care went alongside many years of experience and knowledge.

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Review from Christine H (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit, I felt that this place was the right one for my husband. The staff were very welcoming and listened to what I was looking for. They wanted to know all about my husband and were keen to put any ideas or suggestions in place to make things as homely as possible. The staff (ground
floor) are excellent. I know they have a tough job but will do whatever they can to make my husband comfortable, listened to and included in whatever is going on. The food is good and the home is clean and always looks well-kept. Also a good selection of people to entertain the clients. I'm really grateful for the care and attention from all the staff for my husband. I certainly can recommend Falstone Manor Home.

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Review from Janet S (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Falstone Manor is an excellent nursing home, the staff and facilities are second to none. All my dad's needs are fully catered for, and any requests we make are usually carried out quickly and efficiently. All members of the staff are always friendly, and knowledgeable, it's hard to pick one out in
particular, but the nurse always has a smile on her face, always talks to us, and carries out her duties without complaint. Overall, we are very happy with the care that my dad receives at Falstone Manor.

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Review from J G (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first moment my mam arrived she was welcomed in the warmest way by every member of staff. The staff are very friendly and caring and always have time to speak to my mam. Nothing is too much trouble and they make you feel at ease. I am assured by the way I have experienced their caring
nature that my mam is being cared for by a wonderful bunch of individuals who respect my mam.

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Review from Leigh B (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, cannot thank you all enough for the care, support, respect and dignity you have shown to him in his short time with you.

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Review from Linda G (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always felt my mam was safe and content in Falstone Manor. The care and attention received was brilliant. All the staff and management were friendly and pleasant. My mam passed away 22/09/23 and the care she received was second to none. Can't thank them enough for that and the respect and dignity
shown was brilliant. Thank you so much.

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Review from Margaret G (Sister of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here now for four weeks and me and my family are very pleased with her care here.

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Review from N W (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well cared for. Friendly staff, very helpful.

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Review from J N (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, friendly staff. Mom is happy and comfortable. Would recommend.

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Review from L M (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home.
Mother is very well cared for and well looked after.
So nice to feel relieved she is being so well cared for.

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Review from Helyn G (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Falstone approx six years now. Overall she is in really good hands and given the love/care she deserves. The home is always really clean, which is a credit to the cleaning staff. It’s not always easy keeping Mum looking her best due to the agitation she has, but the girls do a great
job and are often scratched/screamed at by her. I have, over the years, bought many clothes for Mum, of which some have gone missing or other residents are wearing (despite labels) - would love to see a better way of handling laundry so clothes go back to the right person.
Sometimes I feel not enough staff on duty but understand this is down to funding and patient numbers.
Carers do not get paid enough for what they are expected to do, but the girls are always friendly and accommodating.
Mum doesn’t engage in activities anymore, but in the early years, there was some really good entertainment which she loved.
Overall had some bumps over the years, but in the main truly believe Mum is in good hands. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Falstone Manor Care Home

Thank you for taking the time to complete a care home review regarding Falstone Manor. I am pleased to hear that you feel your Mother is given the love and care that she deserves and that the home is always really clean. In response to your comment regarding missing items of clothing, we would be very happy to discuss this with you to determine which items have been mislaid and to assist to find or replace them.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Falstone Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 292 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Falstone Manor Care Home

What types of Care is Falstone Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Falstone Manor Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Falstone Manor Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Falstone Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Falstone Manor Care Home to the centre of Sunderland?

1.5 mile(s) as the crow flies, distance by road may be significantly further.