Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.7 99 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Falstone Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hindmarsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Falstone Manor Care Home Reviews (99)

Total of 99, showing 81-99
9.7

Falstone Manor Care Home has a Review Score of 9.7 (9.747) out of 10, based on 25 reviews in the last 2 years. Over all time Falstone Manor Care Home has 99 reviews.

Overall Experience

  • 87
  • 9
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Review from Jayne C (Friend of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend in Falstone Manor YPD unit, this unit is great and the staff are helpful even though it is busy. The unit is clean, happy and the staff are caring. The YPD is a specialist unit for younger people it has lots of activities going on and its a fun place to live, my friend loves it here.

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Review from Alfie G (Nephew of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean happy place. My great aunts loves it here. It's right by the sea with great views. The staff are helpful, caring and chatty. Everyone seems so happy there and all the staff are caring and very helpful.

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Review from Catherine S (Granddaughter of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Gran over Christmas holiday with my dad, this home was lovely. My Gran is so happy there I wish we lived closer to visit it her more, it is clean and bright and doesn't smell. All the staff were chatty happy and they are caring and kind to all the residents. The food looked very nice and
there was lovely drinks machines in the lounge with lots of sweets and fruit on the tables. This is a lovely home my Gran says she really likes it here she says it's her 5 star hotel with a sea view. Thank you all for looking after my Gran so well.

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Review from Gareth P (Great-grandson of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in here for a while, she is happy settled and speaks highly of all the staff. The home is clean and odour free and the staff are always cheerful helpful and caring. They all seems to go the extra mile and are kind in everything they do. The food always looks great and I've never heard
anyone complain about it. The home clean bright and very homely. The staff are a credit to the company. I would recommend this home to anyone need nursing care for their relative.

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Review from E L (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous place my mother has been here for some time but the whole place has changed in the last few months. It's far more settled and calm with regular staff and the new manager is always available if you need anything. My mum says she enjoys the food and trips on the bus. The staff all seem very kind
and more organised and happier, there seems to be a lot less agency staff. The location of the home is fabulous and the residents often walk out on the prom with the staff. Everyone say the home is truly homely and I feel this when I go in.

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Review from Jean S (Friend of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely clean, friendly home. My friend has been in there for many years and he loves it. The staff are helpful, cheerful and very kind. Everyone is so caring and all the residents seem happy. The food looked lovely and had lots of choice at meal times. Great home, great place, great staff.

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Review from K T (Son-in-law of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is now in Falstone Manor - she loves it there. The food is brilliant, so much choice everyday. All the staff know all the residents well. The carers are so kind and polite, the nurses and manager are always around with the staff and are so good and helpful. This home is excellent.

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Review from C D (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mam first came to the care home she has lost a lot of confidence in moving about and mixing with others. The staff at Falstone Manor encourage her to do things and interact with them and other residents. She is now more confident and happier since she became a resident and takes part in most
activities.

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Review from A P (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Falstone Manor and she is so well cared for. We attended a care review with her social worker and care finder and we were all so impressed. She is so well cared for and happy, the home has really picked up recently. The whole team seem to take the lead from the new manager and things
are so settled and good, communication with us has improved too. There is a lot less agency staff which is really good for the staff and residents. Keep it up please.

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Review from R B (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Falstone only 1 week ago. She was very poorly, under-weight and had grade 4 bedsores. In the short time she has been in here, it is like she is a new woman. she is getting the care she needs. All staff are lovely and go out of their way to ensure my mum is happy - I can't thank the staff
enough for getting my mam back to her usual self.

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Review from L B (Mother of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Falstone Manor, so welcoming and clean home, no smells in the home. Staff are lovely, friendly, caring, kind, mum loves all the staff, the manager is so helpful too. The food is fabulous - Mum loves the activities and is really coming out of her shell.

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Review from Isobella R (Granddaughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

fabulous home with great staff the whole team are so caring for my grandmother. The whole care staff, the cleaners and kitchen staff are caring and really make a difference. Since the new manager started things have even improved more, everyone is happier, settled and she leads by example often seen
helping residents and staff. I heard the staff talking about the home having waiting list for new residents. No wonder its a great place, we couldn't be happier with grans care. Well done all.

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Review from Jules T (Relative of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, great home and great location. Well managed, my mum loves it there well done everyone at Falstone Manor. We are always made so welcome. The care is first class. I would recommend this home to everyone.

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Review from Charlotte C (Niece of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunt for sometime at Falstone Manor - I have always been impressed by the standard of care, the team are so kind and caring and this shows in the care they deliver to my aunt and all the residents. The food is excellent and the home is very clean tidy and odour free, the whole
team make a great effort from the manager - who is always out and about in the home - to the nurses -carers - cleaners and kitchen staff who are all so dedicated. Well done everyone - Falstone Manor is a brilliant example of personalised care for its residents.

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Review from Ann C (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent attentive staff - pleased to see staff now stay in living room. I have witnessed short staffing due to illness and no replacement. Father was involved in an accident when he was a passenger in the Falstone van. This caused distress. Mother's repeat prescription was late and she had stomach
discomfort as a result. Staff respond to any request we make as a family and always make time to update us. Caring and considerate staff. A 'to do' list on Mam/Dad's room would act as a reminder for hearing aid (dad) and denture adhesive (mam). Premises excellent standard.

Reply from HC-One, Careline Team at Falstone Manor Care Home

We have listened to your concerns and as you are aware have addressed the issues through the complaints procedure. We monitor staff daily and take immediate action to ensure the correct staffing levels have been maintained. Your suggestion of a to do list has been implemented for both your Mother and Father and are confident this will improve the situation further.


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Review from Margaret S (Mother of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been in Falstone Manor for 8 years, but in the past 10 weeks since the new manager has been in post the care has improved so much, the staff are happier and the residents are settled. The new manager is a brilliant role model and inspirational in her leadership of the care team. For the first
time in many years I know my son is so well cared for and safe. Thank you - I can now sleep at night.

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Review from Jan J (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Falstone Manor as a respite resident. Within 1 week she was so content that she decided to stay. The staff from the management down to the cleaners have all been superb. They have all met mums needs both medically and socially. The meals are excellent, offering a wide range of meals. It's
great to see mum putting on weight and enjoying life, something she hasn't done for years. I would recommend this home to anyone.

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Review from Joan S (Friend of Resident) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager in The Manor has made such a difference all ready, the home is brighter, cheerful, everyone seems more settled. The care has picked up with consistent staffing - there are still some agency staff but they have been there before. The new manager is a nurse and this shows in the way she
talks to the staff and residents and the families, she is professional but very friendly and always seems to be there!

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Review from Barry W (Son of Resident) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant and helpful towards all the family and my mother (in care). We feel confident that she is cared for and made comfortable at all times. Falstone is always kept clean and tidy and would recommend other families to consider a placement for their family member when the time arises.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Falstone Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 292 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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