Falstone Court Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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10 73 Reviews
  • Falstone Court Care Home, Sunderland
Located close to the seafront in Roker, Sunderland, Falstone Court is a purpose-built care home with 40 beds offering residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Falstone Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hindmarsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Falstone Court Care Home Reviews (73)

Total of 73, showing 1-20
10

Falstone Court Care Home has a Review Score of 10 (9.973) out of 10, based on 28 reviews in the last 2 years. Over all time Falstone Court Care Home has 73 reviews.

Overall Experience

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Review from I U (Sister of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been resident for nearly two years and she is very content here. Her care is exceptional, nothing is too much trouble. The staff are extremely caring.

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Review from J G (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been absolutely amazing with my dad he is so happy there. He loves a good chat and a good laugh with the carers and managers he has such a great relationship with them all. It's so lovely to see him so happy there as they really understand his needs and care and are all brilliant
with him. They have entertainment and exercise they're always doing different activities and games, keeping them entertained. I couldn't ask for a more caring home for my dad. They definitely get my 5 stars.

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Review from Nicola N (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads been a resident of Falstone Court for 4 months. During that time I have seen how hard the staff work to make him feel comfortable and safe in spite of unpredictable states of anxiety, depression, frustration, anger from Alzheimer's. They have taken him under their wing to be part of their family
now, and try to bring the best out of him with kindness, patience, good humour and by appealing to the interests once firmly a part of his life. Falstone is clean, homely, well maintained, with space for garden projects, and enclosed courtyard. It's next to the beach and we can give Dad some air when we can. Food fresh and delicious. Activities from a famous impersonators, dominoes and poetry sessions, to helping with the dusting and admin. It's a horrible, tough journey but the staff do an incredible job and are sensitive and kind when we as relatives have our difficult times. We're so glad dad is here and to have this opportunity to thank the special people at Falstone caring for him.

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Review from J A (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is well settled in Falstone Court. She is very happy and enjoys the company. There are lots of activities to take part in which are always very varied and themed around special events. The staff are very caring and my mam is always clean and smart which is very important to her. The staff are
always supportive of relatives as well.

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Review from Linda H (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Falstone Court have made a very difficult time so much easier to accept. The staff are amazing with their care as I know there have been many difficult times. The situation of Falstone Court is fantastic, right on the coast. So very thankful we made the decision to choose Falstone Court and would recommend
them in a heart beat. They are all angels.

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Review from R W (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very capable and are able to come up with solutions to various situations in a professional and timely way. Activities are various and planned in such a way as to include the likes and dislikes etc of each resident so they are able to have a choice that is enjoyable for the individual.

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Review from Florence S (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is 95 years old and has lived here for a whole year. She has dementia and sometimes presents challenging behaviour. She is thriving due to the outstanding care she has received. The staff are dedicated, sensitive and caring. The home is spotless and the food is excellent. The many social activities
are exceptional. Visits from Elvis are a bonus!

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Review from Anthony A (Son of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my mam came into Falstone Court my exceptions were not high due to other homes. After my mam came here I could not recommend Falstone Court any higher. The staff and facilities are second to none. The care my mam received and the welcome all the family received here is great. If I or any member
of my family were ever in this position I would only want to come here as I know they would receive the care and support they deserve.

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Review from N M (Daughter-in-law of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff at Falstone Court to be very empathetic towards my relative and other service users. Very caring and friendly. There is a family atmosphere without pushing boundaries. Very clean but not in a sterile way. Homely comforts and always a warm welcome when visiting. Day to day activities
of daily living can be seen to be promoted. General activities with coordinator and staff have increased my relatives range of mobility and co-ordination. There is respect of residents choices which is very good. Planned activities and entertainment is always well supported by family and friends.

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Review from Eric D (Cousin of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my cousin is receiving. One of the most important things is that the home is clean and tidy in all areas. I am very happy with activities in the home.

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Review from Jennifer A (Granddaughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Falstone have been wonderful looking after my nan and caring for my family whilst she has adjusted.
All of the staff have been nothing but caring and friendly and welcoming when my young children and I have visited. They have looked after my nan with nothing but great care and she has
been happy and settled there!

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Review from Deborah G (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a nurse for 30 years and this care home provided the best nursing care I have ever seen. The staff are supportive, caring and just wonderful. My mum is so well looked after I could not recommend this care home enough.

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Review from L D (Sister of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had a fall resulting in a visit to the hospital for a serious upper arm injury. The staff at Falstone Court Care Home were brilliant throughout the ordeal. From the lady who sat on the floor with her waiting for the ambulance to the staff who bent over backwards to clean her and make her comfortable,
they all went above and beyond their care was exceptional I can't praise them highly enough.

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Review from S V (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with how my mam has settled in despite her condition (Alzheimer's). The level of care is very good indeed and Mam is treated with respect and dignity. So far so good!

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Review from M W (Friend of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Falstone now for approx one year. I have always found staff helpful and pleasant and most caring towards residents.
There is always a cosy, homely atmosphere with plenty of activities e.g. baking, crafts, knitting.
Food/menu look particularly appetising.

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Review from Suzanne C (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum arrived at the home, both her mental and physical health have improved immensely. I cannot put into words how grateful I am to the staff. Falstone Court has an atmosphere like home. Fantastic staff and facilities.

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Review from B T (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited Falstone Court the staff and manager have always been extremely welcoming. I know my Gran is well looked after and as a family gives us peace of mind. My Gran is always involved in activities. Lovely home to visit.

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Review from K B (Niece of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came in during Covid in 2020 at a difficult time when we couldn't visit. The staff were fantastic in settling my aunt in, keeping me up to date with her health. I live in Leeds and was very knowing my aunt was in safe hands and being very well looked after. The manager and her team are fantastic
and have always been there for myself and my aunt.

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Review from C J (Granddaughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Falstone Court enough, they treat my nana with respect and dignity till the very end. The support, not only for my nana, but our family in our time of need was impeccable. A true home-from-home experience and continuous peace of mind that my nana was safe and cared for 24/7. I can't
praise the staff enough.

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Review from S R (Next of Kin) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Falstone Court and was very impressed, the Christmas decorations were Beautiful and the home had a lovely feel about it, the staff were welcoming and the residents were happy. On the day I visited, it was the Christmas fayre, and they were involved with the Tombola, which was great to see.
The staff and management had put a lot of effort in and this was clear to see.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Falstone Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Falstone Court Care Home is calculated as follows: ( (324 Excellents x 5) + (9 Goods x 4) ) ÷ 333 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falstone Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Falstone Court Care Home

What types of Care is Falstone Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Falstone Court Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Falstone Court Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Falstone Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Falstone Court Care Home to the centre of Sunderland?

1.5 mile(s) as the crow flies, distance by road may be significantly further.