Falstone Court Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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10 73 Reviews
  • Falstone Court Care Home, Sunderland
Located close to the seafront in Roker, Sunderland, Falstone Court is a purpose-built care home with 40 beds offering residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Falstone Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hindmarsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Falstone Court Care Home Reviews (73)

Total of 73, showing 21-40
10

Falstone Court Care Home has a Review Score of 10 (9.973) out of 10, based on 28 reviews in the last 2 years. Over all time Falstone Court Care Home has 73 reviews.

Overall Experience

  • 62
  • 10
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Date Published

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Review from Victoria H (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Falstone Court Care Home for a short time, so far, after moving from another care home in the South Tyneside area, but I have been extremely impressed with what I have seen so far and the level of care and personal attention he has received from the staff, especially compared
to the previous care he received elsewhere. The staff are extremely engaging with him, he is unable to communicate through normal means and they do their utmost to assess his needs and meet them accordingly. Everyone I have met from the management to the cleaning staff always seem to have a smile on their face and it’s very reassuring for the family to know our loved one is being looked after so well.

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Review from J H (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome.

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Review from Paula S (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has only been at Falstone Court since the end of July. A very difficult decision to make putting Mam into care.
However, over time Mam has settled days and non-settled days but from day one the staff have been amazing with her and me and my family and the facilities are perfect. Thank you all.

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Review from Sharon W (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new experience for our family. Feel very fortunate that the care home is so close to the resident's family home and especially, my sister with whom the resident lived with.
All staff are very knowledgeable of our situation and offer support on a variety of levels of care, advice on visiting,
medical attention and the daily/nightly needs of the resident. Staff are friendly and approachable at all times.
Generally happy with facilities although my mum may benefit from a shower in her room.
Overall, we, as a family, are delighted she is safe and well as can be expected.
Thank you!

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Review from C J (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care given to my mam. Care staff are lovely, I have no concerns whatsoever.

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Review from Peter U (Husband of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came into the home for a respite care. The family decided to let her email as a resident after excellent treatment.

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Review from Joanne F (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, staff are very friendly and helpful - nothing a bother to them. So pleased we have chosen Falstone.

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Review from L C (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with my mom's care whilst in the home. The staff are very nice and friendly. The management are very helpful and ensured my mom had everything in place ready for her coming. She is well looked after and enjoys staying there.

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Review from Gill J (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, staff very friendly and approachable. Nothing is too much trouble.

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Review from Graeme D (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother recently joined Falstone Court, and the whole experience and care she has received have been first-rate. Highly recommend the facility.

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Review from Sian W (Granddaughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana came to the home end of January this year suffering with Dementia and unhappy from the last home. Ever since she moved into Falstone, her spirits were lifted. She made friends with all the staff and the staff enjoyed her company. The family could see a change in her and she seemed a lot happier.
The home looked after her so well and she spent her last few months of her life happy. Due to covid restrictions, she was torn away from family, which was important to her, but the home did their best to ensure she could see family, even if it was safer through a window or a video call. When restrictions eased, the home allowed her to see more family. The staff left us to it and during the warmer days, we would sit outside in their beautiful garden, filled with flowers, ornaments and even parts that the residents could attend to themselves. I would recommend this to anyone who wants their relative to have a place that feels like home. On behalf of all my family, thank you Falstone.

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Review from Mary L (Wife of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Falstone Court for two years. In the last year, he has had Covid and required three hospital stays for another condition. Through all of this, we have been treated with dignity, compassion and kindness. Every member of staff should be highly recommended for their professional
care. Even when they are mentally and physically shattered, they never falter to give a kind word or reassurance to myself in my darkest of times. They have been brilliant with my husband, always going the extra mile. The manager sails Falstone through good and difficult times. She makes Falstone what it is, a privilege to be part of. All Falstone staffs are my angels and heroes. Thank you so much. Love you all. Hope to be back together soon.

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Review from Sharon L (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Falstone Court Nursing Home for a number of years now and as a family, we are extremely happy with the care mum receives. The care home staff and management are very professional, caring and like an extended family to my mum - my sister and I never worry about her and know
that she is always kept safe and well, and especially in these very challenging times. The activities organised by the care home are just amazing, totally inclusive and I know that mum always has a wonderful time when she has taken part in these especially singing and dancing which are her favourite pastimes. I would have absolutely no hesitation whatsoever in recommending Falstone Court as a nursing home that understands dementia, is able to engage with its residents at all levels, provides exceptional care and attention to detail, and more importantly makes my mum's life happy and active one. Thank you!

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Review from Anne W (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Falstone Court has done a sterling job looking after the residents at this difficult time, keeping everyone safe. I would recommend highly to anyone wishing to place their loved ones at Falstone. Staff always up for a laugh and have a smile every time I am here. Thank you to all for looking
after mom so well.

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Review from M L (Wife of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to everyone for everything they have done for my husband and all our family. To us they are angels. Thank you, thank you, thank you.

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Review from Ruth H (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to thank all staff caring for our Mam during this difficult time. She has been wonderfully supported in coping with not seeing us due to Covid19. She has been kept safe and feels part of a family with Falstone Manor. Thank you to you all.

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Review from G M (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Lots of activities.
Lovely, clean home.

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Review from J E (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been very well looked after since moving here. All staff are kind and caring and nothing is too much bother. They have lots of activities every day and my Mam loves to join in. Thank you.

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Review from M N (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband gets, the staff are very good. Do not think you could get any better.

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Review from Helyn G (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 3 years now and the staff are so caring and really have a passion to look after their residents.
The management are quick to react to any concerns
Lovely team!

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Falstone Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Falstone Court Care Home is calculated as follows: ( (324 Excellents x 5) + (9 Goods x 4) ) ÷ 333 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falstone Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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