Falstone Court Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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10 73 Reviews
  • Falstone Court Care Home, Sunderland
Located close to the seafront in Roker, Sunderland, Falstone Court is a purpose-built care home with 40 beds offering residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Falstone Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Hindmarsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Falstone Court Care Home Reviews (73)

Total of 73, showing 61-73
10

Falstone Court Care Home has a Review Score of 10 (9.973) out of 10, based on 28 reviews in the last 2 years. Over all time Falstone Court Care Home has 73 reviews.

Overall Experience

  • 62
  • 10
  • 0
  • 1
  • 0

Date Published

73
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17
28
45

Review from Josephine C (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our mam gets, all staff are excellent.
They take very good care of all residents feeding, clothing, medication and making them all feel loved.

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Review from J H (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care home. My mam has been here for six years now. Support is second to none, facilities are first class.
Staff are friendly and approachable.
Clean and comfortable at all times.

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Review from Jeanette W (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff in Falstone Court are very caring and loving to all residents, all the family know she gets well looked after and know we can rest in our beds at night. Staff and activities are great. I would recommend anyone who has a mother or father to get cared for by Falstone Court.

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Review from Christine T (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in this home for approximately 6 months and I have to admit the care he receives is fantastic.
We are currently at the home where they are holding a tropical beach party where the residents are having a great time dancing and singing. It helps to forget the reality of dementia when
you see happy people and all the staff dancing with them.
The staff are absolutely fantastic they treat the residents and their family as they call them with affection and respect.

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Review from Sue H (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last 5 months of his life here, only wish we have is when dad needed 24-hour care 3 yrs ago, he came here first. The last 5 mths he was like our dad and was so happy here until he sadly passed away. We as a family have nothing but praise for the carers, nursing staff and management
x

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Review from Hilary S (Stepdaughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were first rate and the quality of care received by my step - father was exemplary. He was much better looked after than when in hospital. We could not fault the nursing home for the care, dignity and respect given to my step - father, nor the kindness shown to us whilst visiting him during
his final days. We were so pleased we chose this home. With grateful thanks.

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Review from Jeanette S (Friend of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the place very friendly and my friend is very happy here so that makes me happy. Pleased she has settled in well. I have recommended it to many people. Can't fault anything.

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Review from Annmarie C (Niece of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm, caring and friendly staff. Clean and well maintained. Good level of personal and nursing care. Good communication re. health and Dr visits. Good communication with me if anything crops up for my uncle. They do nice activities and entertainment.

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Review from Paula J (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my dad has been shown from day one, has been excellent. The rooms and food are of a very good standard all his dietary needs are well catered for. He is in very good health at present, considering. Staff at the home are always welcoming to relatives and show excellent care and attention to
each resident individually and in groups. I could not ask for better.

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Review from Barbara N (Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find all the staff very helpful and if we had any problems staff are always approachable.

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Review from Colin C (Son of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home and staff are very good, staff friendly and helpful. When home is refurbished in the summers boxes ticked as good below should change to excellent.

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Review from Maria K (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived here after a traumatic period of a stroke followed by a broken hip due to a fall. I feel that my mam is being well looked after and has settled in very well. Her needs are being met to a very good standard.

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Review from Claire R (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was admitted to Falstone Court for Continual Health Care with a registered mental nurse due to Altzheimers disease. 3 years later and there is no registered mental nurse, but 1 registered general nurse for 41 residents and 1 senior care worker (nursing assistant). The carers are friendly,
helpful, courteous to the residents and their family. Good cuisine but no activity co-ordinator. I have been waiting for a while.

Reply from HC-One, Careline Team at Falstone Court Care Home

We have listened to your concerns and we can reassure you that a Registered Mental Nurse or a General Nurse with relevant Mental Health experience is on duty 24 hours per day. The home manager is also a Registered Mental Health Nurse. We have also recently appointed an activities coordinator who is now in post and making a significant improvement to the social activities.


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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Falstone Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Falstone Court Care Home is calculated as follows: ( (324 Excellents x 5) + (9 Goods x 4) ) ÷ 333 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falstone Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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