St George's Residential Home

Vigo Lane, Harraton, Washington NE38 9AH
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9.0 48 Reviews
  • St George's Residential Home, Washington
St George’s is a luxury, purpose built residential care home, set in the grounds of St George’s Church, in the quiet village of Harraton in Washington. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At St George's, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit St George's, and discover your kind of home.

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Care Provided by St George's Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Marshall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St George's Residential Home Reviews (48)

Total of 48, showing 1-20
9.0

St George's Residential Home has a Review Score of 9.0 (8.995) out of 10, based on 6 reviews in the last 2 years. Over all time St George's Residential Home has 48 reviews.

Overall Experience

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Date Published

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Review from V P (Wife of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has had really good care since he arrived at St Georges, which has eased so much worry off me. He gets on well with all the staff, they all make a fuss of him. He cannot walk, but nothing is too much trouble. He has been well looked after with finding the right medication for him.
St Georges
couldn't be more friendlier.

Reply from Wellburn Care Homes, Marketing & Activities at St George's Residential Home

Thank you so much for your kind words! We're thrilled to hear that your husband is receiving such good care and that our staff has made his stay comfortable and supportive. It's heartwarming to know that we have been able to ease your worries and provide the right medication for his needs. We pride ourselves on creating a friendly and compassionate environment, and your feedback truly motivates our team. If there is anything more we can do to assist you both, please don't hesitate to reach out.


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Review from Susan R (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father started to live and be cared for by the very caring competent team of staff at St George's it has been an ongoing professional partnership between the home and the family to ensure Dad is given the best and appropriate care to make the rest of his life as comfortable and happy as possible.
Extremely positive about his care and the staff are so approachable if we have any questions or concerns.

Reply from Wellburn Care Homes, Marketing & Activities at St George's Residential Home

Thank you so much for your heartfelt review. We are delighted to hear that your father is receiving the compassionate care he deserves at St. George's. Our team is committed to fostering a supportive partnership with families, and it's wonderful to know that you feel comfortable reaching out with any questions or concerns. Your trust means a lot to us. I'll pass on your lovely review to the staff at St. George's.


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Review from J P (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident of St George's for 4 years. She is now settled, comfortable and well cared for. The home is small compared to others but I personally think this is a positive as it creates a family atmosphere. Food and drink are plentiful and well-monitored. The staff are excellent very friendly,
caring and polite. The staff and management are very approachable if you have a concern or problem. The home is clean and the decor is nice. Rooms are comfortable and can be decorated with personal items to look more homely. The ethics of the home are excellent and carried out by everyone. Residents are treated with kindness. Would recommend.

Reply from Wellburn Care Homes, Marketing & Activities at St George's Residential Home

Thank you so much for taking the time to leave a wonderful review! We're thrilled to hear that your experience at St George's has been positive and that your mother feels settled and comfortable. We take great pride in creating a family atmosphere, and it's lovely to know that our staff's friendliness and care have made a difference. Your kind words about our food, cleanliness, and the overall ethics of our home mean a lot to us. We truly appreciate your recommendation, I'll pass on your thoughtful words to the staff at St George's.


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Review from M B (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I looked at several care homes before arriving at St George's. From the minute I walked into the door and met the staff I felt this was the best place for my mam. The staff are genuine, kind, caring and supportive. They treat Mam with respect, patience, kindness and of course humour. Mam
has settled well and appears to have good relationships with all the staff.
The food is nutritional and varied and staff encourage Mam to eat her food, which is so much appreciated.
I wish to thank the whole staff team at St George's for looking after my mam and providing her with a safe and calm environment which I know meets her needs very well.

Reply from Wellburn Care Homes, Marketing & Activities at St George's Residential Home

Thank you for your lovely review. We're delighted that you and your sister found St George's to be the right fit for your mother. Our team takes great pride in creating a welcoming and supportive environment, and it's wonderful to know that she is treated with respect, patience, and kindness, all the things we value at our homes. I'll pass your kind words on to the staff at St George's.


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Review from W P (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves being in St George's Residential Home. It gives safe, warm and respectful care. We are always made to feel very welcome. She has excellent care from all the staff. The rooms are kept very clean and tidy. The food is tasty and nutritious, and Mum especially likes the puddings and custard
options. She enjoys socialising with the residents and thoroughly enjoys taking part in the activities and trips out.
We had an occasion to contact the head office regarding a financial matter and one gentleman resolved the issue promptly and efficiently and in a very friendly manner.

Reply from Wellburn Care Homes, Marketing & Activities at St George's Residential Home

Thank you so much for taking the time to share your wonderful review about your mother's experience at St George's Residential Home. We're thrilled to hear that she feels safe, warm, and respected and that our staff are providing excellent care. We're also glad to hear that she enjoys the food, activities, and socialising with other residents. We're proud of our standards of cleanliness and attention to detail in our rooms. We're also grateful for the kind words about our staff, including the head office team who resolved the financial matter efficiently and in a friendly manner. And again, thank you for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at St Georges.


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Review from H C (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with this care home. Staff and management are very good and look after my husband's care needs very well. The food is excellent, and all rooms are kept very clean and tidy. Staff and management are very friendly and polite.

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Review from S M (Friend of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law loves being in St George's care home and enjoys socialising with the staff and other residents. Warm, welcoming atmosphere. Enjoys going out on the trips provided by the home and enjoys joining in with the activities.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

We are so pleased to hear that your mother-in-law loves being here at St George's! It's truly encouraging to hear such positive feedback about our teams, atmosphere and activities. We will pass on your lovely message to the rest of the team!


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Review from A A (Sister of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87-year-old sister has been in the care home for several months and settled very well and loves living there. The staff are kind, respectful and always jolly when you speak to them. Also, I recently had a fall in a church car park adjacent to the care home, the staff kept me warm and comfortable
as I lay on the gravel for 45 minutes until the ambulance arrived. When I was well enough to visit my sister the staff came and asked how I was and if I was recovering well. Thank you.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

We are so glad to hear that your sister is happy staying with us here at St George's and about your experience with the staff - it's great to hear that you are better now and we are so glad our staff were in the right place at the right time to help you. We will pass on your kind words to our team.


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Review from Lisa F (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been in St George's, she's always been well looked after, and the care she's given has totally put my mind at rest as she has been in a few. But St George's is, in my opinion, I have never seen my mam at her happiest. My mam is well known and has been in St George's for a long time,
and I wouldn't want her to be anywhere else. Keep up the good work, St George's.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

Lisa, we are so pleased to hear that your mum is happy staying with us here at St George's and is well looked after. Our teams work so hard to make sure that is the case and to help residents feel at home. We will pass on your kind message to the rest of the team.


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Review from B P (Son-in-law of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were shown around the home, we believed that it would be the most suitable accommodation. We were not sure how my mother-in-law would settle at first, as she has had a lot going on and had just been discharged from the hospital. After nearly three months, however, we can say that
she has settled in very well, she enjoys taking part in the various activities, and we feel that she is being well looked after. She has said herself that the staff could not be more friendly and helpful, and we have seen for ourselves the respect and care that they provide for all of the residents. Although she has some continuing medical needs, these are all well attended to by the staff who liaise with the medical professionals to ensure that the necessary medical care is also in place, informing us when necessary as to what has happened. We feel comfortable about the care she is receiving and believe that she is being well looked after and her needs are being fully met. Communication has been excellent.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

Thank you for the kind review - we are glad to hear your mother has settled well into her new home. Our team will be so encouraged by your positive feedback; thank you for taking the time to share it - we will pass your message on to the rest of the team!


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Review from T L (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St George's care home for two years now, and it is somewhere that everyone feels is the right place, surrounded by excellent care and conditions for the specific condition. Our mother is happy, safe and stimulated. It is our first experience of 24-hour care, and as a family, we
feel that we made a great choice.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

It is great to hear that St George's is the perfect home for your mother, as this is our aim with any resident coming to live in our homes - creating a real home and the safest and best possible environment for residents is incredibly important to us.


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Review from Neil B (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly, caring environment with caring, supportive staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

Neil, thank you for your feedback. We are happy to hear St George is making a good home for your family. Our team is always working hard to make sure St George's is a friendly, safe, and supportive as it can be, both to residents and their family members!


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Review from David N (Brother of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - staff great, facilities great.
Brother happy.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

Hi David, thank you - it's lovely to hear that your brother is happy in his new home! Everyone from our carers to our kitchen staff to our activities coordinators are always working their hardest to make sure every resident feel at home, feel safe and taken care of. We will pass on your kind feedback to the rest of the team.


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Review from Joyce L (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been a resident for roughly two years, and we have a lot of time and respect for the team here; they have taken excellent care of her. I have to admit, from what I've heard over the years about care homes, I was very wary when my mam had to be placed in one. But she couldn't be in a better
place. I can only commend every who works here and thank them.

Reply from Wellburn Care Homes, Marketing Co-ordinator at St George's Residential Home

Hi Joyce, we are so glad to hear your mum is happy at St George's - our team is constantly hard at work to make sure the home is the best place possible for each and every resident!


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Review from Lynn P (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for a number of years and at almost 94 is doing remarkably well. She gets the best of attention and is extremely well looked after. She now suffers from dementia but is happy in her own world. I wouldn’t hesitate to recommend St George’s. The caring attitude and cheerfulness
are outstanding. Many thanks.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you so much for your lovely review of St Georges. I will pass your comments onto the team.


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Review from Lesley G (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas so contact is by phone or iPad. Staff have been so helpful and friendly. After I have talked to mum, the carer will update me on how mum is doing. They show compassion and care. My mum has settled in well and has been encouraged to participate in activities which has really improved
her health.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you so much for your lovely review of St Georges! I will pass your comments onto the team.


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Review from Alison H (Power of Attorney of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Covid-19 nursing homes have been very challenged and have to develop different strategies to keep residents safe, entertained and find alternative ways to allow them to continue to engage with friends and family. The manager and staff at St George's have been amazing and have risen to the challenge.
They encourage all to engage with a very full entertainment program, encourage zoom/telephone calls and post daily photos on social media. I can’t speak highly enough of the staff, appear genuinely caring and nothing seems to much trouble. Everybody is extremely polite and there is a lot of humour which is essential in this environment. I have no criticisms and would have no hesitation about recommending St George’s.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you so much for your lovely review of St Georges! I will pass your comments onto the team.


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Review from Roisin K (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best decision we made!
I am so glad that we made the decision to move my dad to St George's Residential Home. He, himself has also stated that he should have been there from the start. The staff are caring and helpful and nothing is ever a bother. After having a bad experience at a previous home (a
different company) with not having enough to eat, this home is the total opposite - he can have anything he likes and anytime and I am happy to hear that my dad is enjoying his food and never hungry. Overall, I feel he is being well looked after and I trust the staff to look after my dad especially in these hard times. Thank you St George's Residential Home.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you so much for your lovely review of St Georges! We are thrilled your dad is happy with us.


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Review from J D (Next of Kin) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would not recommend anyone to put their family in this home. I can not fault the staff especially the care staff. They are very good at what they do and very polite but it seems that every time I have been they are always short-staffed and overworked. Due to being short, they are unable to provide
the right care needed, some of the team leaders are more than happy to do everything they can to assist with our concerns and enquiries as the current manager always says she will sort things out or get back to you but she never does or never available to talk. There is very little communication where the manager is concerned. I feel she is not interested. When I talk to my relative they are always saying they are hungry they always seem to be doing the same activities and care staff always seem to be doing them. It's a shame to put this on as I feel 7 or 8 months ago the home was at its best and I would have recommended it to anyone, but the last 2 or 3 months, the home seriously dropped its standard.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you for your review of St George's. We would love the opportunity to discuss the issues you are having.


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Review from Charlie H (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic despite the home having the virus, the performance of both the management of the group and the staff at the home has been amazing.
The quality and humanity if the care has exceeded any expectation you could have and they have gone the extra mile to keep relatives well informed
on events unfolding. The new, COVID secure visit pod is also impressive.

Reply from Charlotte Frankland, Marketing Executive at St George's Residential Home

Thank you for your lovely review of St George's. I will pass your comments onto the team.


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Current Review Score: 9.0 (8.995)

Overview of Review Score

The Review Score of 9.0 (8.995) out of 10 for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for St George's Residential Home is calculated as follows: ( (45 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.389 Points relating to the number of positive Reviews for St George's Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 6 Positive Reviews ÷ 7.6 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Lynn Marshall

Job Title: Home Manager

Joined: 2021

Lynn started her career with Wellburn Care Homes in March 2018 as a Team Leader before progressing to Deputy Manager in December 2020. Lynn was then promoted to acting Manager before becoming Home Manager of St George’s in 2021. Lynn has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all residents are happy within their homes.


Qualifications
NVQ Level 3
Safe Handling of Medicines


Lauren

Lauren Bell

Job Title: Deputy Manager

Joined: 2017

Lauren’s journey with Wellburn began in October 2017 as Team Leader. After taking a well-deserved maternity leave in 2019, Lauren returned and was promoted to Deputy Manager in November 2023.


Frequently Asked Questions about St George's Residential Home

What types of Care is St George's Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St George's Residential Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does St George's Residential Home have?

There are 38 Single Rooms.

What are the Facilities & Services at St George's Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St George's Residential Home to the centre of Washington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.