St George's Residential Home

Vigo Lane, Harraton, Washington NE38 9AH
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9.0 48 Reviews
  • St George's Residential Home, Washington
St George’s is a luxury, purpose built residential care home, set in the grounds of St George’s Church, in the quiet village of Harraton in Washington. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At St George's, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit St George's, and discover your kind of home.

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Care Provided by St George's Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Marshall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St George's Residential Home Reviews (48)

Total of 48, showing 21-40
9.0

St George's Residential Home has a Review Score of 9.0 (8.995) out of 10, based on 6 reviews in the last 2 years. Over all time St George's Residential Home has 48 reviews.

Overall Experience

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Date Published

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Review from Steve L (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who has dementia, entered St George's directly from a month-long stay in hospital. In the first week that he has been there the transformation is remarkable.
He is much brighter and content with his surroundings.
In hospital, he was not eating, but here the staff are encouraging him to do
so. It may not seem a lot but he had his first full meal (fish&chips) in a month.
He has been shaved and had a haircut neither of which occurred in hospital. He has also had a bath and is being changed into clean clothes on a daily basis.
The staff are attentive and treat my dad as a human being rather than just being plonked down in a chair in front of a telly.
The home itself is well run, calm and clean. There are no nasty odours in the air which I was surprised at on my first visit.
A trip out is being organised for him and St George's offer a wide variety of activities in which I hope he will take part.
I could not be happier with the way my dad is being cared for.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thank you for your lovely comments about St George's. We are thrilled your dad is happy with us.


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Review from G F (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like coming home every time we come to visit Mum. Very clean, tidy and staff are like family to us.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thank you for your lovely comments! I will pass them onto the team at St Georges.


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Review from Rupert F (Cousin of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied that my cousin is well looked after.

Reply from Charlotte Frankland, Marketing Assistant at St George's Residential Home

Thanks for your lovely words! I will pass your comments onto the team at St Georges.


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Review from Mark T (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother is excellent. The care team are wonderful and attempt to cater for all my mum's needs.

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Review from Susan H (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with the home - St George's - was meeting the manager who was friendly, welcoming, professional and compassionate as well as understanding. This continued to the care home staff I have met.
My mother is 101 years old and they just know how to speak to her for her to respond. The home
itself is bright, calm, modern and a place you would want to be.
I find it very peaceful when I visit. I cannot praise it enough. I am so pleased I found it.

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Review from N B (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a service user for long and short periods of time at St. George's Residential Home since November 2017. Throughout this time the quality of care he has received has been excellent. This high standard of care never varies. The management team and staff are consistently kind, caring
and professional. I am secure in the knowledge that when I am not there, my husband is safe secure and well cared for.

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Review from Yvonne W (Wife of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into St Georges for respite care as he is in the final stages of cancer. I am looking after him at home and I hurt my back lifting him. The management and staff were fantastic, I spent most of each day at the home with my husband and was very impressed with the caring attitude of all
the staff to my husband and all the other residents.

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Review from Jan S (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam recently passed away in St George's Residential Care Home. Her end of life care she received by every single member of staff was exceptional. Mam was treated with so much love, respect and dignity, they also supported myself, my husband and daughter, I never felt alone as I spent precious time
with my Mam and for that, I will be forever grateful. It's a beautiful home, extremely homely, fantastic caring staff, so many activities, we could not have asked for more. I would highly recommend St. George's care home, thank you to each and every member of staff.

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Review from P H (Regular Volunteer) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited St George's Residential Home each week since it opened in a voluntary capacity as a pastoral worker at the church next door. My mother was also resident there for some years. The dedicated staff give excellent care to each resident and they seek to give the home as much as a family atmosphere
as possible and also give good support to the families.

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Review from David F (Husband of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions very very good, everyone very friendly. A nice place and nice surroundings and I am sure that my wife will be extremely happy here.

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Review from Brian H (Relative of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff appear to be professional and caring. They treat residents with respect, dignity and nothing seems to be a problem for them. The food menu is varied, well prepared and well presented.

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Review from Anne F (Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at St George's I have been very satisfied with the facilities, the staff are very welcoming and I feel at home already.

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Review from Olive C (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant home to visit. Staff helpful and friendly (management the same).
My friend feels cared for both in health and friendliness.
Safety and security are good.
The residents I see on a regular basis are usually singing or knitting and content.

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Review from Kathleen D (Niece of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's was recommended to us and my Aunt viewed herself before committing to a stay. She thought it was a very friendly place she could settle into. The staff are great with her and she gets out and about quite a bit with the different activities they have going on. She is well cared for and I
would have no hesitation in recommending the home to others.

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Review from Rebecca L (Granddaughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana lives at St. George’s and I wouldn’t hesitate to recommend the home to people. We sleep well knowing she is well looked after. She enjoys joining in with the activities and the staff are all great.

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Review from Madelaine J (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here 9 months and the care and attention he has received has been excellent. All his needs are taken care of and we as a family can relax knowing he is being looked after.

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Review from P D (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's provides an excellent service to my father and the family. The care home is very homely and the staff are caring, supportive and experienced. This means that the family are confident that dad is appropriately cared for all the time.

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Review from Geoff F (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into the home you feel at home. All the staff are down to earth and so nice, they make you feel relaxed and you know our loved one is in safe hands.
Our mam is so happy and relaxed and it is a great weight off our minds knowing she is being well looked after and treated as a human
being.
I would have no hesitation in recommending this home.

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Review from Helen S (Granddaughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Grandmother received in the last few weeks of her life was exceptional. The staff were great and treated my Grandmother with respect and dignity.

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Review from Ernest T (Husband of Resident) assisted by family/friend published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. My wife has been residing at St George's for around 2 years and have had no problem. My wife is cared for excellently. I also enjoy having meals with my wife and the staff are always welcoming.

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Current Review Score: 9.0 (8.995)

Overview of Review Score

The Review Score of 9.0 (8.995) out of 10 for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for St George's Residential Home is calculated as follows: ( (45 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.389 Points relating to the number of positive Reviews for St George's Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 6 Positive Reviews ÷ 7.6 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

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Lynn Marshall

Job Title: Home Manager

Joined: 2021

Lynn started her career with Wellburn Care Homes in March 2018 as a Team Leader before progressing to Deputy Manager in December 2020. Lynn was then promoted to acting Manager before becoming Home Manager of St George’s in 2021. Lynn has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all residents are happy within their homes.


Qualifications
NVQ Level 3
Safe Handling of Medicines


Lauren

Lauren Bell

Job Title: Deputy Manager

Joined: 2017

Lauren’s journey with Wellburn began in October 2017 as Team Leader. After taking a well-deserved maternity leave in 2019, Lauren returned and was promoted to Deputy Manager in November 2023.