St George's Residential Home

Vigo Lane, Harraton, Washington NE38 9AH
Submit a Review
9.0 48 Reviews
  • St George's Residential Home, Washington
St George’s is a luxury, purpose built residential care home, set in the grounds of St George’s Church, in the quiet village of Harraton in Washington. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At St George's, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit St George's, and discover your kind of home.

Show St George's Residential Home on the Map

Care Provided by St George's Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynn Marshall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St George's Residential Home Reviews (48)

Total of 48, showing 41-48
9.0

St George's Residential Home has a Review Score of 9.0 (8.995) out of 10, based on 6 reviews in the last 2 years. Over all time St George's Residential Home has 48 reviews.

Overall Experience

  • 35
  • 12
  • 1
  • 0
  • 0

Date Published

48
4
4
6
42

Review from Fred F (Husband of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care of my wife. The staff are very approachable, helpful, caring, kind and friendly.


My wife is well looked after and I know she is safe in the home.


I tell everyone about how good the home is.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare B (Granddaughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in this care home for a while now. The staff are absolutely fab with her. They are always there if I need to ask any questions. Really helpful and always reassure me. It is an excellent care home. Lovely friendly staff. They do an amazing job. I would highly recommend this home to
anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea S (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is new to St George's in January 2018. First impressions very positive, staff friendly, cheerful and helpful.
Initially few minor issues to be addressed any problems were sorted within a few days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andree W (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to St George's seven years ago on palliative care. She was nursed back to health by the excellent nursing staff and carers. Unfortunately when she recovered she had dementia. Seven years: she was looked after and she was very happy and safe. I cannot speak any higher of the care she
received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex P (Great-Nephew of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family carer and great-nephew to the resident, I am pleased to be given this opportunity to commend this care home (St George's) on being a fantastic option for those who need it. The most important factor that contributes to its greatness is the the staff here. They are so friendly and kind with
everybody and makes any visitors feel most welcome. There is a sense of belonging and love here and everyone seems to fit in here. The staff's level of care is absolutely first class at St George's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernadette M (Wife of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but good to say about the staff and the home. The only thing I can complain about is the amount of things that go missing. My husband came to the home in May 2015 and has lost one good watch and three hearing aids and three pairs of glasses.
The only thing I have noticed there isn't
any one to one with the elderly.

Reply from Lauren Cassidy, Marketing Assistant at St George's Residential Home

Many thanks for your review. I am sorry to hear that your husband has lost those items whilst staying with us at St George's. If you would like to discuss this matter please contact the home manager who will be happy to assist you further. Overall I am pleased to hear that you would recommend St George's and are pleased with the care received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat M (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, place and atmosphere. Very satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim S (Son of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly staff. Prompt to ring the doctor when Mum isn't well and generally good at informing me. Too much turnover at management level, but Wellburn Care Homes are good at covering the gaps.
Sometimes gaps in internal communication between different staff in the home eg. when we tried to
sort out new clothing for Mum.

Reply from Lauren Cassidy, Marketing Assistant at St George's Residential Home

Hi, Jim many thanks for your review. We appreciate all feedback. We understand that there has been a high turnover with management, however, we now have a manager in place that we are expecting to be with us long term. We will discuss the internal communication issues with the manager and hopefully be able to improve this. We wish you a very Merry Christmas. Wellburn Head Office


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (8.995)

Overview of Review Score

The Review Score of 9.0 (8.995) out of 10 for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for St George's Residential Home is calculated as follows: ( (45 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.389 Points relating to the number of positive Reviews for St George's Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 6 Positive Reviews ÷ 7.6 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Lynn Marshall

Job Title: Home Manager

Joined: 2021

Lynn started her career with Wellburn Care Homes in March 2018 as a Team Leader before progressing to Deputy Manager in December 2020. Lynn was then promoted to acting Manager before becoming Home Manager of St George’s in 2021. Lynn has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all residents are happy within their homes.


Qualifications
NVQ Level 3
Safe Handling of Medicines


Lauren

Lauren Bell

Job Title: Deputy Manager

Joined: 2017

Lauren’s journey with Wellburn began in October 2017 as Team Leader. After taking a well-deserved maternity leave in 2019, Lauren returned and was promoted to Deputy Manager in November 2023.