Hylton View Care Home

Old Mill Road, Southwick, Sunderland SR5 5TP
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9.9 52 Reviews
  • Hylton View Care Home, Sunderland
Hylton View Care Home specialises in residential, and residential dementia care. The home has two separate units across two floors the ground floor providing residential care and the 1st floor provides a specialist dementia unit.

The home can accommodate 39 residents and can cater for physical disabilities and sensory impairment. There are a cinema room and communal lounges and dining rooms on both floors.

This modern facility has en-suite bedrooms and is ideal for the efficient practice of care, having been purpose-built to bring skilled provision to the Sunderland community. The home has a cinema room, a sensory room and communal lounges and dining rooms.

The home is well-situated for residents who wish to remain active outside of the home, with good amenities and transport routes, though with many activities to also enjoy within the home itself.

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Care Provided by Hylton View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kimberley Askew (Home Manager)
  • Admission Criteria
    • Over 65 Only
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hylton View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,067 – £1,067
    • Self-Funded Residential Dementia Care £1,095 – £1,095
    • RESPITE Self-Funded Residential Care £1,067 – £1,067
    • RESPITE Self-Funded Residential Dementia Care £1,095 – £1,095

  • Fees can vary dependent on assessment.
  • (these prices are only a guideline, please contact Hylton View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available


Hylton View Care Home Reviews (52)

Total of 52, showing 1-20
9.9

Hylton View Care Home has a Review Score of 9.9 (9.887) out of 10, based on 29 reviews in the last 2 years. Over all time Hylton View Care Home has 52 reviews.

Overall Experience

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Date Published

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Review from Allison W (Daughter of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hylton View Care Home for nearly 6 years. The care and catering and cleanliness cannot be praised highly enough. Would recommend this care centre highly enough.

Reply from Vicki Rees, Regional Operations Manager at Hylton View Care Home

Thank you for taking the time to complete a review. We are pleased to hear you are happy with the care and support your mother is receiving at Hylton View and will pass your kind comments onto the care home team.


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Review from Joannah P (Wife of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Hylton view for just under a year now. Its a lovely home, clean and welcoming, there is plenty of activities on, I'm so happy with the impact of the care and interaction he is having on a daily basis. The staff are so down to earth, and able to understand what he needs.
These girls that work tirelessly, to bring love and support to others, is just astounding. They are worth their weight in gold.

Reply from Sandra Ward, Operations Director at Hylton View Care Home

We are so pleased that your husband is enjoying the activities and interaction provided by the team and that he is well cared for. It is a pleasure to receive such lovely feedback about the environment and you feel welcomed into the home. We will ensure your comments are passed on to the manager and staff team. Thank you for taking the time to provide your feedback.


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Review from Henry C (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was against my mum going in a home you hear bad press about them how wrong that is. Hylton View staff where amazing to my mum, looked after her really well, place was spotless her cloth's always wash brilliant. Care workers always on hand with fresh drinks and snacks, meal choice was good and well
prepared. Management were brilliant when my mum reached her end, I am forever grateful.

Reply from Honor Keatley, Group Business Development Director at Hylton View Care Home

Thank you so much for sharing your thoughts about your mum's care at what must be a difficult time. It is so helpful for new care seekers to read what a positive difference being in a care home can make, despite it being such a hard decision initially. Thanks once again. With best wishes, Group Business Development Director


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Review from S D (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been at Hylton View a few months and settled better than I thought she would in a care home. It's such a friendly environment the staff are lovely. The other residents are smiley and dressed well. The manager is approachable and friendly

Reply from Sandra Ward, Operations Director at Hylton View Care Home

We are pleased to hear your mam has settled well into Hylton View, and that you both find the environment friendly and care being provided by friendly and approachable staff. We will ensure your comments are passed to the staff team, thank you for taking the time to give us feedback.


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Review from Kay T (Granddaughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and friendly. I'm really happy with the level of care and support my Gran receives and she always seems settled each time I come to visit. Her room is always lovely and clean. It's also great that theres a private facebook group so i can see some of the things my Gran gets
up to in the week, it's lovely to see her photographs pop up. I'd like to thank all the staff for your continued care for my Gran

Reply from Dominique Creighton, Manager at Hylton View Care Home

Thank you for your lovely review. We are so pleased that your Gran is settled and your enjoying seeing the daily activities that are put on Facebook.


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Review from Ashlea M (Granddaughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana spent around 5 weeks in Hylton View Care Home. The staff in here go above and beyond. They made us feel like we were all at home in what was a hard time. They treat my Nana with great dignity, care and respect. They excelled in all her needs and nothing was a problem. They took the time to get
her settled and make sure she was comfortable. Staff were professional but also down to earth. We could not be more greatful.
A extra special thanks to the Manager, who was always chatting and checking into my Nana, as well as making her laugh! He also spoke honestly and professionaly to family making the process smooth. My Nana sadly passed away in the care home. We could not be more greatful to this place and the staff for making my Nana so comfortable.

Reply from Dominique Creighton, Manager at Hylton View Care Home

Thank you for your lovely review. We are so pleased your nana was treat with great dignity and care. We are so pleased you all felt at ease during the 5 weeks your nana was at Hylton View.


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Review from G D (Granddaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience in this care home is great, really looking after my grandad since he's came in. He's really enjoying it and settled right in, had no bother with anything. Fabulous care home. Really good and fun activities.

Reply from Sandra Ward, Operations Director at Hylton View Care Home

We are really pleased your Grandad has settled in and enjoying living in Hylton View. We will ensure this is fed back to the manager and team.


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Review from C O (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable and content. She says she feels safe, she enjoys the view from her room, especially "her tree". The staff are pleasant and always kind and helpful.

Reply from Sandra Ward, Operations Director at Hylton View Care Home

Thank you for your review, it is lovely to hear your mother feels safe, comfortable and content and enjoying "her tree" we will ensure your comments are passed to the staff team.


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Review from D L (Grandson of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful to not just my grandmother but all residents and visitors. There is always plenty of activities on to keep the residents entertained and the building is well maintained and clean.

Reply from Honor Keatley, Group Business Development Director at Hylton View Care Home

Thank you so much for taking the time to leave a review. It's great for the team to read what a positive impact they have. Best wishes, Group Business Development Director.


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Review from S M (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly always helping my mam and other residents. Manager and deputy were always there when I needed them. The activities are really good, there's bingo, one to ones and more.

Reply from Honor Keatley, Group Business Development Director at Hylton View Care Home

What a great review, thank you so much for sharing your thoughts. It's so helpful to new care seekers to read the views of people currently experiencing care and their family members.


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Review from C W (Wife of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care and service that is provided to my husband. All staff go above and beyond and nothing is ever too much trouble. I feel content knowing my husband is safe and well looked after.
Management is amazing, super friendly and always willing to help.

Reply from Honor Keatley, Group Business Development Director at Hylton View Care Home

What a fantastic review - thank you so much. The team sound like they are led by a wonderful Manager. It's so good to read that you feel your husband is safe and well looked after. With best wishes, Group Business Development Manager.


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Review from Tracy B (Granddaughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Hylton View overall is excellent. The management are very open-door policy and very approachable. The staff are very diligent and very helpful. My grandmother has settled very well with help and co-operation of staff.

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Review from C F (Daughter-in-law of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home really clean and friendly, always makes you feel welcome, and seems to be looking after Dad really well. We are so pleased with the care he is receiving.

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Review from David M (Grandson of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home - looking after people that need it.
My grandmother became ill over the last few months, and the staff looked after her extremely well.

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Review from P H (Daughter of Resident) assisted by family/friend published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care she receives is excellent from manager deputy manager and staff.

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Review from E N (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam receives excellent care from all the staff they are friendly manager and deputy manager are very helpful.

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Review from R M (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was quite poorly the other week and with a lot of care and love from all the staff she made a full recovery.
Many thanks to all the staff. Mam told me all the staff are very kind and there's always someone there to give a helpful hand.
I've got nothing but praise and high regards to all the staff
and I know mam is in very good hands. Thank you all.

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Review from J M (Daughter-in-law of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in this care home for a few years now and loves it, good food, lovely staff and enjoys the activities and trips out.

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Review from K O (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found both staff and the facility to be very good. Care workers, cleaners, and nurses all play a huge role in not always easy circumstances.
I think a fresh painting program for rooms and corridor areas would benefit this lovely home.

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Review from P L (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful not just to my mother but all residents. Staff go out of their way to be as helpful as possible.

Reply from Kim Teasdale, Manager at Hylton View Care Home

Thanks for your feedback, I will pass this onto the staff team.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Hylton View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Hylton View Care Home is calculated as follows: ( (311 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 345 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hylton View Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kimberly

Kimberly Teasdale

Job Title: Home Manager

Joined: 2001

Kim has been the Manager at Hylton View for over 4 years after being a registered Manger of Valley View since 2015.


She commenced working in the care sector in 2001 progressing through the company to her current role.


"I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment"


Peter

Peter Lawson

Job Title: Regional Maintenance Support

Joined: 2012

Peter has many years of experience in the Care Sector.
Peter is extremely organised, with a sharp mind and the ability to pick up on minor aspects.


Skilled in implementing maintenance tracking systems and conducting general maintenance repairs.


Eager to promote a healthy working environment with innovative, proactive maintenance solutions to ensure health & safety.


Frequently Asked Questions about Hylton View Care Home

What types of Care is Hylton View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hylton View Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hylton View Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Hylton View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hylton View Care Home to the centre of Sunderland?

1.6 mile(s) as the crow flies, distance by road may be significantly further.