Lansbury Court Care Home

Parkhouse Avenue, Castletown, Sunderland SR5 3DF
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9.5 41 Reviews
  • Lansbury Court Care Home, Sunderland
Lansbury Court Care Home is a dementia care, residential care and short-term respite care home in Sunderland. The care home boasts 56 spacious bedrooms, large communal rooms and landscaped secure gardens. All accommodation is on the ground floor.

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Care Provided by Lansbury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne McKie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Lansbury Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,130
    • Self-Funded Residential Dementia Care from £1,153
  • (these prices are only a guideline, please contact Lansbury Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Lansbury Court Care Home Reviews (41)

Total of 41, showing 1-20
9.5

Lansbury Court Care Home has a Review Score of 9.5 (9.523) out of 10, based on 13 reviews in the last 2 years. Over all time Lansbury Court Care Home has 41 reviews.

Overall Experience

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Date Published

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Review from L M (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be more pleased with the staff from Lansbury Court Care Home. My mam stayed here for her final few weeks, and the care the staff gave was amazing. She was well cared for and loved by many of the staff. The day staff were also so lovely to me and my family, and the home has an amazing team.

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Review from J S (Sister of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my last visit the home were having a prom day, there was entertainment in the lounge, a very good singer, who encouraged the residents to be up and dance with him showing off their lovely prom dresses.
The staff took part and everyone enjoyed the show.

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Review from L H (Sister of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need to start with the activities provided at the home. They are superb, my sister and the residents have just had a prom, all dressed in beautiful dresses and suits. Amazing day. They go above and beyond expectations. They can support my sister and our family have received has been brilliant.

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Review from D J (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy and well looked after. Thanks to all the staff.

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Review from Lisa K (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff.

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Review from William S (Brother-in-law of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support they've given myself and my brother-in-law has been fabulous, more so during recent times as his condition has degraded somewhat and has been challenging to say the least. But, the staff always try to carry on with his care and support for me. P.S. Carers are always positive about
their work and raise a 'smile' with other residents, you can see they're always wanting to keep them happy. 'The Carers' Show' was for getting dressed up, singing, and dancing, which included the residents being involved, a good day.

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Review from Julie C (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Lansbury Court Care Home since February 2024. He has settled well, and I am happy with the care he is given.

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Review from C S (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Lansbury Court. The staff are very friendly and approachable and the care is excellent. Mam is so comfortable and feels very safe and that makes us extremely satisfied with her stay here. Thanks to everyone.

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Review from Catherine D (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home needs updating, very tired. Staff are spot on, fab to my dad and other residents. We have had a few issues but they are always taken care of. Dad's bedroom is not the best, bedding etc.

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Review from Sheena M (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, I could not have chosen better, 5-star.

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Review from C J (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, caring and helpful Mam is happy here. Kept informed about any health issues or incidents relating to Mam.

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Review from Deborah C (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home. Mom is really happy here. I do visit nearly every day to attend to her hygiene as it's very poor and with only 3 carers to cover a large amount of residents I feel like I'm helping them. Only thing I would like to be addressed is the corridor Mom in needs to be covered but due to lack of
carers isn't possible at the moment.

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Review from A F (Power of Attorney of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome, from office staff and all care staff I see on my journey in the home. Aromas coming from the kitchen restaurant area smell absolutely delicious. Cleanliness is very good, overall everything and everyone seem excellent, contented staff makes for a happy workplace.

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Review from N S (Stepdaughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found Lansbury Court Care Home to be good. Two members of the staff stand out from all of the rest. They find time to talk to my father and make sure that his personal care is carried out. It is noticeable when they are on different shifts. My father can be unshaven and unkempt. Then
I will shave him. But overall the care is good.

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Review from D R (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The past week mam has not been well, the staff were brilliant with her care getting in touch with the ambulance, doctor etc. They went above and beyond to help her. We are truly grateful to all the staff for looking after her.

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Review from Sharon R (Friend of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour while living in Lansbury Court was very well looked after. The staff could not do enough for her. She was treated like one of the family. Her room was always clean and tidy. I was always kept informed on how she was doing. When I phoned the staff were very friendly. Also through
this pandemic, I was able to see my neighbour through a video call, and staff were there to support her from the day she took poorly. The care she received was fantastic. I owe everything to all the staff and management. Thank you so much. If I needed a home for my parent to go into it would be Lansbury Court.

Reply from Suzanne McKie, Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and have continued to do so during these unusual times. I am delighted to hear that you would be extremely likely to recommend our Care Home to others.


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Review from George P (Son of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care of my mother and previously my father who was a resident until he died. When visiting at various times her room was always very clean and tidy. I've always found the staff to be very helpful and pleasant when I have telephoned or visited.

Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you would describe our home as excellent in all areas.


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Review from Angela K (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went to stay at Landsbury Court when she was terminally ill. From the very beginning of making contact with the staff there, they were kind and helpful. This was the start of an amazing relationship we formed with everyone there. Staff go above and beyond for everyone; it has a family feel and
is spotlessly clean. The facilities in each room are excellent, and a member of staff is always around. My mam was discharged from hospital and was so unhappy in herself, that changed on the day she moved here, staff became like extended family, this is more than a job to them. Their care, compassion, kindness gave my mam her dignity, pride and smile back, that’s priceless, and the staff are like precious jewels. We trusted them from day one, and I have seen first hand their care of other residents, each with limited abilities of different varieties, someone’s always laughing, chatting, smiling, dancing and totally enjoying life. This is a trustworthy quality place to stay. Thanks, everyone.

Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible and really make a difference for our residents. Orchard Care Homes values include being kind, welcoming and supporting our residents to enjoy life, and I am pleased that you and your mum experienced this during her stay at Lansbury Court.


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Review from Janine F (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Lansbury Court in August 2021 after being in hospital for 12 weeks, and the care she was given by each and every one of the carers was phenomenal.
Each and every one of the staff at Lansbury Court gave my mam her dignity and pride back and you can see the care they gave not only to
my mam but to each and every one of the residents in there was so amazing, and you can see their jobs are more than just jobs to them.
Myself and my family could not thank you enough for what each and every one of you did for our mam and also for us. My family/relations were always felt welcome every day when we went to visit and we just could not thank you all enough. Each and every one of you are worth your weight in gold.
Sadly my mam passed away on the 7th of October after being given two to three weeks to live but the care my mam was given she lived for an extra eight weeks and this was down to care and the carers. You are all truly amazing and we could never thank you enough.

Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you would describe our home as excellent in all areas. I am also pleased to hear that as a family, you also felt supported by the team.


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Review from Steve C (Son of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful and supportive both of residents and their families. During this damaging lockdown period, the home have made huge efforts to keep the spirits of residents high by organising entertainment and using video calling to support the everyday services that we expect.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Lansbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.523 for Lansbury Court Care Home is calculated as follows: ( (101 Excellents x 5) + (39 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 155 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lansbury Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Suzanne

Suzanne Mckie

Job Title: Home Manager

Joined: 2015

My name is Suzanne Mckie and I am the Home Manager here at Lansbury Court Care Home in Sunderland. I have worked in the care sector for over 26 years and I have been the Home Manager at this Orchard Care Home since 2015.


Frequently Asked Questions about Lansbury Court Care Home

What types of Care is Lansbury Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lansbury Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lansbury Court Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Lansbury Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lansbury Court Care Home to the centre of Sunderland?

2.6 mile(s) as the crow flies, distance by road may be significantly further.