Review from W C (Son of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience

After taking the difficult but necessary decision to place our mum into care, the help and reassurance we received from all staff, from management to carers was outstanding. They keep us updated, provide excellent activities for residents and their approach to the job they do is amazing. I couldn't

recommend them high enough and can't thank them enough for the help they gave to my brother and I.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff and management to be outstanding. It is also pleasing to hear that you believe that we provide excellent activities.
Kind regards, Suzanne Mckie, Home Manager.

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Review from E G (Brother of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience

I would like to say that all the staff is really friendly. Very helpful. They can't do enough for you and they treat the residents really respectfully.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you find our staff of our home to be friendly and helpful.
Kind regards, Suzanne Mckie, Home Manager

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Review from D I (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Lansbury Court care home for a few years. On all my visits I have always found the home very clean and fresh. The staff are very friendly and have a very good relationship with all the people in their care. As my brother and I live 300 plus miles away, all these things are very

important. The home always keeps us updated about any problems that might arise.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of our staff to be friendly. It is also pleasing to hear that you find our home to be always clean and fresh.
Kind regards, Suzanne Mckie, Home Manager

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Review from A H (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly both to residents and visitors, they are also helpful when requested. Facilities are basic but generally adequate. In summer, perhaps, more use could be made of the garden area.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you mind our dedicated staff to be friendly. If you would like to further discuss any concerns you may have and how we can further improve our home, my door is always open for a chat.
Kind regards, Home Manager.

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Review from S W (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

During the time my mam was at Lansbury Court, she flourished healthwise and emotionally. She was surrounded by exceptionally good cares and fellow residents. Everyone was amazing right to the end. Thank you all.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated. I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. I am very pleased to hear that your mum flourished in terms of her health and emotionally.
Kind regards, the Home Manager

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Review from L B (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Over the past, nearly 7 years of visiting my mother, the staff (that covers all staff from cleaners to care staff) have become more like family.
I know my mother is in good caring hands and she is well looked after and above all she is safe.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our team have become like family to you and your mother. It is also pleasing to hear that you feel at ease knowing your mother is well looked after and safe.
Kind regards the Home Manager

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Review from A H (Brother of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

I myself found the care facility good. My brother seemed as though he fitted in quite well and for all he had, a condition, he seemed generally to like his environment. The staff were always kind and helpful towards him and he looked as though he trusted them. Near the end, I was informed quickly of

any change in his condition and when he had been treated and settled down which is very much appreciated.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your brother trusted our staff who were kind and helpful towards him. We very much enjoyed getting to know your brother and we would like to once again offer our sincere condolences to you all.

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Review from Steven P (Son of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

I find that the staff are very friendly and professional, however I feel that they are overworked and more staff should be available.
There are plenty of in house events on for the residents but maybe need a little more outdoor events.
Overall a comfortable and happy place for my mum to spend her

care support.

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Review from James G (Son of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

First class staff, very helpful. They have plenty of time for visitors needs. Would recommend to anyone looking for a care home. Big thumbs up.

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Review from L P (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

The carers are very helpful and always there to support you especially the carer and senior carer. The home is clean and tidy. The health and wellbeing is a priority from the staff to the residents. There is always something going on to entertain the residents. I have never had anything to do with the

management, not even a hello. I think the staff are overworked and underpaid for the work they do.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our carers to be helpful and supportive. It is also gratifying to hear that you have seen that the health and wellbeing of our residents is of the utmost importance to us.
Kind regards Suzanne McKie, Home Manager.

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Review from Anne M (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff here very friendly and down to earth, my mam's care here is wonderful, I feel she is treated as an individual with great care and respect. In both our respects, I feel we are considered in all aspects of mam's care. On a more personal note, as an only child, this truly feels like a

new extended family who I can't thank enough for her continued care.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam is treated with great care and respect and that she is treated as an individual. It is also lovely to hear that you see us as an extended family not only for your mam but also for yourself, which is a wonderful accolade as we truly do believe that our home should be a home away from home for residents and their families.
Kind regards, Home Manager

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Review from K L (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience

My father was very independent but also vulnerable before moving here. He is now the happiest I have seen him in a while. He enjoys the banter he has with the staff and loves when they take him out. He loves nothing better than keeping everyone entertained. I know he is safe and very well looked after.

I would highly recommend here.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your father is safe, well looked after and is happy and settled with us. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Suzanne McKie, Home Manager.

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Review from Rita J (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with Lansbury Court. The staff are very pleasant and helpful. My mam is being cared for tot the best of their ability she seems happy and content now she has settled in.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam has settled in well and that she is happy and content. It is also very pleasing to hear that you find the staff to be very pleasant, helpful and caring.
Kind regards Suzanne McKie, Home Manager.

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Review from Edna G (Sister-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience

Just to say your manageress and staff are really friendly and they make you feel very welcome. Overall a very good home no complaints.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find the staff to be really friendly and that they always provide a warm, welcome.
Kind regards Suzanne McKie, Home Manager.

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Review from N A D (Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

I have been in Lansbury Court since 1st June 2018.
I have been cared for as bedbound for all of that time as I am morbidly obese.
A new rise and recline chair is being purchased for me by the home (mine was made defunct while in hospital)
The staff look after me in a very caring manner with laughter

and joy.

Reply from Suzanne McKie, Care Home Manager at Lansbury Court Care Home

Thank you for providing a review of our home. I’m happy to hear that our staff are caring and that the home is enjoyable. We look forward to caring for you in the future. Kind regards, Suzanne McKie, Care Home Manager.

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Review from Leonie A (Great-Niece of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

Good standards of care given to residents.
People treated with dignity and respect.
Travel distance hard for some family.

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Review from Michael T (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

In general, I would rate this particular care facility to be good to excellent having spent nine months as a resident.
The staff are warm, helpful and friendly.
The demeanour of the home would appear to be efficient and yet relaxed.
On an observational note, more understanding of social care needs

to be addressed by the powers that be, including input from, if they so wish, residents.

Reply from Suzanne McKie, Care Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave us such a lovely review. I’m delighted to hear our staff are helpful and friendly and that our home is relaxing. I will pass your feedback on regarding the understanding of social care but if you would like to speak to me directly regarding this, my door is always open. Many thanks, Suzanne McKie, Care Home Manager

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Review from R T (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

The staff support provided to my Mother is very good and they all appear to have her best interests at heart. Bedrooms are small and not ideal for family visits. The home has also been decorated to a high standard with new furniture/carpets etc. The activity coordinators work hard and are very dedicated,

however, due to a lack of resources they are limited as to what they can do. On a negative note, the garden is sparse and not easily accessible and untidy looking with no chairs as yet for residents to sit outside during spells of good weather.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find the support provided to your mother is very good. Thank you for your comments, your feedback falls short of our expected levels of resident experience and we will be sure to progress this further. In reference to your comments regarding the gardens, I am pleased to advise that some new garden furniture has now been purchased and we are starting work on the garden to make it a more enjoyable space for the residents.

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Review from Douglas H (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

The care workers are very helpful from what I see in my visits.

But I believe that a few more activities would be welcomed by the residents.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find our care workers to be very helpful. We strive hard to provide a quality care experience and pride ourselves on this, particularly with the activities that we offer. We thank you for your comments and suggestions and will use these to assist in enhancing our residents' experience of care. Kind regards.

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Review from Carole J (Daughter of Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience

Lansbury Court is an exceptionally caring home and I cannot recommend it highly enough. My Mam was admitted there in April 2016 and was shown the utmost care, love and dignity during her final days. Not only did the home look after my Mam but also made sure my Dad was well received and updated on her

condition. Dad was allowed to visit as often as possible and it was up to him when he was ready to leave. Mam's room was of a high standard and she was visited regularly by staff to make sure she was comfortable. Each time I called for updates, I was given an honest and caring account of Mam's day and progress. I looked extensively for a home for Mam and read notes and reviews on the internet about various care homes in the area. Lansbury Court did not have great reviews but after we visited and inspected the home, we knew Mam would like it, be safe and happy, so don't believe everything you read on the internet. Take a look for yourself! Thank you Lansbury Court staff.

Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Thank you for the positive feedback, we really do appreciate you taking the time to leave a review for us. At Lansbury Court, we pride ourselves on a friendly and supportive atmosphere, in which the team is dedicated to meeting the needs and requirements of every individual resident and their families. We are glad your mother was happy during her stay and our thoughts are with you all.

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Lansbury Court Care Home

Care Provided by Lansbury Court Care Home

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Funding & Fees Guide for Lansbury Court Care Home

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