The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
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9.5 67 Reviews
  • The Laurels Care Home, Houghton le Spring
The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.

This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.

During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.

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Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

The Laurels Care Home Reviews (67)

Total of 67, showing 21-40
9.5

The Laurels Care Home has a Review Score of 9.5 (9.484) out of 10, based on 13 reviews in the last 2 years. Over all time The Laurels Care Home has 67 reviews.

Overall Experience

  • 52
  • 13
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Review from Laura T (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with the care my mum received at The Laurels care home. Each member of staff went above and beyond to make her as comfortable as possible. During the COVID pandemic, the home always followed regulations, lateral flow tests on every visit, facemask-wearing and hand sanitation. It’s
always hard when a loved one is in hospital or a care home but with The Laurels, I always felt and knew Mam was in the right place and being well looked after. Thank you.

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Review from Shirley W (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly, really happy Mam gets included in things, room clean and comfortable. Staff are all polite and very helpful, Mam is treated with respect and dignity overall really pleased with what we have seen in a matter of a week.

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Review from Tony W (Son-in-law of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at the Laurels care home for four years now. The home is fantastic, the care is to another level, she is so content, settled and receiving the best care, help and support. We love all the staff and it’s nipping clean - we wouldn’t change a thing, thank you.

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Review from Abbi L (Granddaughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing experience my nana is well looked after and the staff are absolutely amazing.
Very good facilities.
My nana has been a resident for 4 years and we have not had one problem with her been there.

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Review from C T (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to your nursing home on Thursday 10th June and the short time she has been with you all your staff from top to bottom could not be any friendlier or polite.

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Review from Graeme A (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had peace of mind that my mother was being well cared for and the home accommodated the visits really well for myself and my family. She is always well presented and the staff are friendly and really care about the residents.

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Review from Ashley W (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to let you know through these very difficult times for everyone, the Laurels care team have been amazing. They have done everything requested for my mam who’s been there over 4 years now, they’ve been so caring, understanding and all fantastic at their job. We as a family, will never
be able to repay them for the care they have given my mam. 5* - greatly appreciated, thank you kindly.

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Review from Julie W (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam goes into the Laurels for respite every couple of months and I am really happy with the care she receives. The staff always go out of their way to help her settle in, during her stay and I can relax knowing Mam is safe and well cared for.

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Review from Michael T (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is very happy and settled in The Laurels. The home provides the help and facilities she requires at present. To provide a pleasant environment within the home.

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Review from Charles C (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept well informed. Home always very clean. The staff treat Mam with dignity/respect. The food is excellent. The staff is always helpful.
Kept fully updated through the pandemic on Covid security excellent.

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Review from Carol G (Niece of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful. The staff especially in these hard times.

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Review from Trevor S (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and supportive, and if not capable of answering questions, do follow up after investigating. Coronavirus testing carried out thoroughly and good to see.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Trevor, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Helen C-Y (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is getting the best care. All the staff are lovely, and they always phone me if anything happens to my mam.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Helen, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Eileen S (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring people who keep me informed.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Eileen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from Michael C (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through a difficult period, staff at The Laurels have been supportive and always available to discuss my mams progress. Since seeing my mam face to face, I can see the progress that has taken place both physically and mentally. Care is exemplary.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Michael, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Elizabeth A (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home and great staff.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Anne S (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, polite and make you feel welcome. My mam is very happy here. I have never seen her smile and laugh as much.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Anne, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Elaine W (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care that my mum receives here. I can see she is happy and relaxed. Impressed with the organisation of the visits now with safety in mind.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Elaine, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Richard T (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble.
Very helpful and friendly staff.

Reply from Kristen Fitzgerald, Marketing Assistant at The Laurels Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Edith W (Sister of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is really happy here, and I am impressed with her care.

Reply from Kristen Fitzgerald, Marketing Assistant at The Laurels Care Home

Thank you, Edith, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for The Laurels Care Home is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Taylor

Job Title: Home Manager

Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.


When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.


Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.


Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.
Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.


For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.