The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
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9.5 67 Reviews
  • The Laurels Care Home, Houghton le Spring
The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.

This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.

During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.

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Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

The Laurels Care Home Reviews (67)

Total of 67, showing 41-60
9.5

The Laurels Care Home has a Review Score of 9.5 (9.484) out of 10, based on 13 reviews in the last 2 years. Over all time The Laurels Care Home has 67 reviews.

Overall Experience

  • 52
  • 13
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Date Published

67
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Review from Lisa M (Relative of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative has been in care for a number of months and always appears really well, staff are happy and caring doing the hair of my relative. Care home looks clean and tidy, great reports from designated visitors - such a relief knowing the resident is happy, safe and well looked after.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Lisa, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Paula A (Granddaughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has been a resident at The Laurels Care Home Since the end of October. I thought it would’ve been the hardest thing to do to move her out of her lovely home but she had a few falls in the house and we knew that it was the safest thing for us all. The staff at The Laurels have done nothing but
make my gran feel so welcome and cared for. My grandmother is 101-years-old and obviously a set in her ways. All the staff at The Laurels have gone out of their way and beyond to adapt to her needs and make her feel as loved as we love her. Obviously, because of Covid we haven’t been able to see Gran since Christmas Day and it’s heartbreaking but the manager has been videoing calling me so I can see my gran and the manager said to me today her face lights up when she sees me it’s priceless. Thank you The Laurels for everything you have done and continue to do for my gran.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Paula, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Peter O (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't really comment at this present time because I have hardly seen my mother at present times because of this virus. When I do see her she looks as well as can be expected so I am pleased at the way she is being looked after. The staff I see seem to be happy and polite in these difficult times.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you, Peter, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from L T (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought Dad to The Laurels and were informed of what happens, ie. how he will be looked after etc.
The first impression was really good. Staff are very friendly and approachable, we felt Dad was in the right place with everything that he would need. Room was very clean with no smells, which was
very important to us. We feel we have nothing to worry about when we leave Dad after visiting him, knowing he is getting 100% care and attention.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Gary C (Son of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident for the last two and a half years. Carers are great, kind and hard-working always rushing around as sometimes staff levels fall short. Activities are zero - none whatsoever, they have an activity member of staff that does no activities whatsoever. Waste of a wage and manageress
of the home knows that there is a lack of stimulation for residents which is not acceptable.
Food is satisfactory but not much of it - small portions. Senior care staff downstairs are not approachable and have no empathy, especially senior carer and nurse who is very abrupt to residents and family members. Any complaints to the manager are never listened too or dealt with in an appropriate way. But must say the carers in The Laurels look after residents to the best of their ability.

Reply from Olivia Shields, Marketing Assistant at The Laurels Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents, and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and would welcome an opportunity to discuss this further with you. Please reach out to us at home to arrange a meeting. Thank you once again.


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Review from Susan W (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to live here in January 2019 following a long stay in hospital. It is the first time in a care home. She has settled in lovely thanks to the care and support of all staff and I would highly recommend the home. She is very happy here and has made a few friends. There is always someone
on hand to provide reassurance to residents' family and friends and we are always welcomed at any time.

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Review from V W (Sister of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been highly satisfied with the care provided for my sister.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Elizabeth R (Niece of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff very friendly and caring. Health problems have been quickly spotted and dealt with. My aunt is always well dressed and clean. Extra time is taken to varnish her nails etc, as this is something she enjoys. Her clothes are beautifully laundered and stored. Having taken a long
time to settle and mix, she now feels secure and contented. It doesn't 'smell' like an old peoples care home.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you, Elizabeth, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jacquie J (Granddaughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my gran most days. I am made very welcome at all times. My gran is settling very well being a newbie to the care home.
To be super critical, I would like to see a relatives and visitors area to make tea, coffee etc.
I have marked satisfactory for food and drinks only because my gran
is missing her favourite foods and I am bringing them in for her.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you, Jacquie, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are glad to hear how well your gran is settling in at The Laurels Care Home.


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Review from Lesley S (Niece of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole service and care is extremely high standard. All caregivers are professional and polite, my aunt is always clean and tidy.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you, Lesley, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M D (Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do an excellent job.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Linda (Respite Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for respite care while my father had an operation. We were unsure as to the time scale for mums care but this was not a problem. The Laurels extended mums care at very short notice. Thank you to all the team, would definitely use again.

Reply from Ronnie Cavanagh, Marketing at The Laurels Care Home

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Pauline P (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at The Laurels and I could not speak more highly of the staff. She is well cared for and there is always lots going on. The home is very clean and well maintained. She has made some lovely friends and the home has a lovely atmopshere. My mam is very happy here which is very important
to us. I would not hesitate to recommend The Laurels to anyone looking for a care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home

Thank you, Pauline, for your kind comments about your recent experience at The Laurels Care Home. We are very pleased to hear that it was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and are happy you found our staff to be so supportive during your experience here. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.


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Review from David G (Son of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very good and clean and the staff are very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home

Thank you, David, for taking the time to share your experience of The Laurels Care Home. We really appreciate your feedback and we are pleased to hear that it has been so positive. Thank you once again. Have a wonderful day.


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Review from June N (Wife of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into The Laurels and is still there. The home is fantastic, he is really cared for and the staff are all brilliant and I can't speak more highly about them.


The food is good and the amount of entertainment on special dates is brilliant.


I would recommend anyone who is worried

about a relative going into The Laurels to put your mind at rest.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home

Thank you, June, for taking the time to let us know how we are doing at The Laurels Care Home. We really appreciate your feedback. To have the efforts of all our staff recognised is very rewarding. We aim to provide the best possible care experience to everyone at our home, and your inspiring words really motivate us to do even more! Thanks again, we look forward to seeing you soon!


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Review from Alan B (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for over one year and I am happy that she is receiving the care and attention that she needs. The home is very clean and all of the staff and carers seem very conscientious in their work. I would have no hesitation in recommending the home to anyone else.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home

Thank you, Alan, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to your next visit. Take care!


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Review from Bernadette C (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with staff, they are very caring and genuine with residents. We feel happy having my father here in safe and caring hands. Activities are fantastic, they are always on thanks to the activities leader. Nothing is too much trouble. Wouldn't want to have father anywhere else.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home

Thank you, Bernadette, for sharing your recent experience of The Laurels Care Home. Your praise and kind comments about the staff mean a lot to us. Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are pleased to hear that you are reassured that your father is in safe and caring hands. Thank you once again for your kind comments. Take care!


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Review from Bill S (Husband of Resident) published on 13 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident in the home and is very happy she has all the home comforts like she had at home, I am extremely happy with the care given to her and I highly rate them since she came in here and my mind has never changed I am very happy that my wife is safe and happy here.

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Review from Brenda H (Mother of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault The Laurels Care Home, staff and activities are excellent, so impressed with it. All and the food is 5 star, everyone is helpful and nothing is too much, can not fault anything.

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Review from Derek H (Father of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the staff at The Laurels, activities are first class, we are over the moon, the meals are outstanding, many compliments to the chef. The home is always clean and tidy and everyone can't do enough for you.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for The Laurels Care Home is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Emma

Emma Taylor

Job Title: Home Manager

Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.


When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.


Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.


Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.
Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.


For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.