The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
Submit a Review
9.5 67 Reviews
  • The Laurels Care Home, Houghton le Spring
The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.

This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.

During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.

Show The Laurels Care Home on the Map

Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

The Laurels Care Home Reviews (67)

Total of 67, showing 61-67
9.5

The Laurels Care Home has a Review Score of 9.5 (9.484) out of 10, based on 13 reviews in the last 2 years. Over all time The Laurels Care Home has 67 reviews.

Overall Experience

  • 52
  • 13
  • 1
  • 0
  • 1

Date Published

67
1
10
13
54

Review from Clem S (Son of Resident) published on 8 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints with this care home and the staff are exceptional...

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne L (Daughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has perked up a lot since coming in here, she gets on well with everyone and all the staff are brilliant. She eats 3 good meals a day and staff check on her a lot throughout the day and when they can sit with her just to keep her company. I would recommend The Laurels 100%.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Daughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is very happy at The Laurels. She receives very good care and we have good relationships with all carers. The food is excellent and varied. There is a very good activities programme and all residents enjoy the variety of activities on offer. All social events are well supported by relatives and
all staff at The Laurels. Some staff give up their own personal time to be involved in activities/events with residents. Overall, I would have no hesitation in recommending The Laurels to anyone looking for good quality care and support for their relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise H (Daughter of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I need never have worried about my mother coming to live in a residential home. She is so well looked after, good meals, a lovely room, and plenty of entertainment and activities. The staff are all brilliant and make her feel safe and that is priceless!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nikki E (Granddaughter of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Gran has gone from strength to strength since she came to live here. She is well looked after by all the staff especially two :-) She has even joined in some activities thanks to their encouragement! We have enjoyed lots of the family activities such as the Easter Egg hunt and Halloween party. It
is a lovely friendly home x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa F (Friend of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion the care home is lovely, the residents are wonderfully cared for by all the staff. All of whom are so approachable and nothing seems to much trouble to them. I am very impressed by all of the activities and events that take place within the home. The residents always seem happy as I enter
the home. It's a lovely, homely and friendly atmosphere. This gives me great peace of mind, knowing my special friend is being well cared for and is safe. The home is always kept lovely and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Net (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into this home because she was no longer safe to be on her own. It was a huge decision and very stressful. I came to have a look at the care home and from coming in the door- the feeling was good - home with no smell! (very important!) I knew it was the right place for mam but had to get
the family to decide for themselves as it was a joint decision. From mam arriving 23/12/16 The Laurels have only her best interests at heart. Any problem she has had mainly, trying to be independent, have been looked at and solutions given. All of the staff in The Laurels are lovely and obviously put the residents first! Not once have I heard a resident being shouted at or spoken to in an appropriate manner. Everyone just seems to have the residents best interests at heart- I now don't worry about my mam too much as I know she is getting the best appropriate care for her needs. I just want to say a huge "Thank you" to The Laurels staff, they should be proud!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for The Laurels Care Home is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Taylor

Job Title: Home Manager

Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.


When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.


Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.


Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.
Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.


For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.