They showed great empathy and treated her with dignity. I could not have asked for more.
J J (Daughter of Resident)
a great care home, can't thank the manager and staff enough for her care she is receiving.
Stephen A (Son of Resident)
care, facilities and attention to detail of care for each individual resident is exceptional.
David C (Son of Resident)
Maple Lodge Care Home has a Review Score of 9.9 (9.936) out of 10, based on 21 reviews in the last 2 years. Over all time Maple Lodge Care Home has 70 reviews.
Review from L H (Friend of Resident) published on 26 March 2025
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Review from k w (Granddaughter of Resident) published on 20 March 2025
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Review from Iain A (Son of Resident) published on 30 January 2025
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Review from S A (Daughter of Resident) published on 30 January 2025
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Review from J A (Daughter of Resident) published on 30 January 2025
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Review from L B (Daughter of Resident) published on 4 December 2024
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Review from T P (Son of Resident) published on 21 November 2024
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Review from J J (Daughter of Resident) published on 10 October 2024
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Reply from Maisie Lawrence, Marketing Assistant at Maple Lodge Care Home
Thank you for taking the time to share such wonderful feedback about Maple Lodge. We are pleased to hear that your mum was treated with great care and dignity, and we appreciate your kind words about our team. If there is anything further we can do to support you or your family, please don't hesitate to get in touch. Thank you again for your lovely comments.
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Review from Stephen A (Son of Resident) published on 28 August 2024
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Review from Jacqueline D (Daughter of Resident) published on 11 April 2024
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Review from Donald J (Son of Resident) published on 21 March 2024
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Review from Susan K (Daughter of Resident) published on 18 January 2024
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Review from J G (Daughter of Resident) published on 11 January 2024
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Review from David C (Son of Resident) published on 4 January 2024
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Review from P B (Daughter-in-law of Resident) published on 21 December 2023
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Review from Gary G (Son of Resident) published on 14 December 2023
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Review from Paul C (Son of Resident) published on 16 November 2023
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Review from O O (Resident) assisted by family/friend published on 2 November 2023
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Review from Jean W (Niece of Resident) published on 14 September 2023
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Review from L P (Daughter of Resident) published on 6 July 2023
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The Review Score of 9.9 (9.936) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.936 for Maple Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.936
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2018
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Job Title: Home Manager at Maple Lodge Care Home, Sunderland
Joined: 2022
Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen. She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”
“I encourage and support my children to achieve their goals and start their own life journeys.”