Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland SR5 5SF
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9.9 70 Reviews
  • Maple Lodge Care Home, Sunderland
Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.

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Care Provided by Maple Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Maple Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Maple Lodge Care Home Reviews (70)

Total of 70, showing 1-20
9.9

Maple Lodge Care Home has a Review Score of 9.9 (9.936) out of 10, based on 21 reviews in the last 2 years. Over all time Maple Lodge Care Home has 70 reviews.

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Review from L H (Friend of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cant speak more highly of Maple Lodge.
The are home is very well run. Managers are accessible and approachable. They are as concerned about my friends welfare as I am. They create an atmosphere of home form home.
My friend couldn't be happier. She is treated as an individual, always with respect,
dignity and concern. All staff, at all levels, make a point of getting to know her. I have equally good relationships with office and support staff as carers. Maple Lodge is a family and deserves the accolades it has achieved.

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Review from k w (Granddaughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

my grandad may have only spent a short amount of time at maple lodge leading up to his passing but the care he received was beyond top class. The care team were amazing we couldn't have asked for more especially on he's final day. we will forever be eternally grateful to each and everyone of you the
clearers, kitchen staff, mangers and nurses but most of all the amazing care team

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Review from Iain A (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a special place Maple Lodge is.
I was always happy with Mam's care. However, it's only when you spend an extended time in Maple Lodge that you get a full picture of the hard work dedication and love that exists within the home. Mam had continuity of care for over seven years with staff.
Management
and staff went above and beyond during both lockdowns to make sure that contact was maintained in very difficult circumstances for all.
In my mom's final days, I saw that she was treated with love and dignity by all those who were caring for her and I would recommend Maple Lodge 100%.
I'm really going to miss you all and wish you all the very best for the future. My mum would approve of every word I've written.
Thank you!

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Review from S A (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in Maple Lodge. She even calls it her flat. Her room is bright and spacious, has a lovely view, even has horses in the garden. She gets on really well with all the staff and is always happy to see them. Her room is always kept clean and tidy and all her personal needs are met. She
enjoys all her meals and has put on weight. She is happy and content.

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Review from J A (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has really settled in this home. Loves the staff, has a good relationship with all the girls. Nurses are good, update us on Mom's progress. She's happy and contented. Eats all of the meals.

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Review from L B (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was on the elderly mentally infirm nursing floor of Maple Lodge for over five years. In that time she was really well looked after by very caring staff. Often when I visited I would see staff give her a hug and it was a great comfort to see her being treated so warmly. The home ran a good programme
of activities including visiting singers.

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Review from T P (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was looked after so well, all staff so kind and caring. A fantastic activity programme everyday.
Mam's room was bright and cheerful.
All in all, we were very happy with the care for mam. Thanks to all at Maple Lodge.

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Review from J J (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was given first-class treatment, care, and support. They showed great empathy and treated her with dignity. I could not have asked for more. They went above and beyond to make sure Mum was given everything she needed and were excellent in their support to her family. Thank you is not enough.

Reply from Maisie Lawrence, Marketing Assistant at Maple Lodge Care Home

Thank you for taking the time to share such wonderful feedback about Maple Lodge. We are pleased to hear that your mum was treated with great care and dignity, and we appreciate your kind words about our team. If there is anything further we can do to support you or your family, please don't hesitate to get in touch. Thank you again for your lovely comments.


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Review from Stephen A (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my mother has been in since January 2024. The care and staff are at the highest level always friendly and always there to share any problems or questions, the residents are very well looked after there are always activities for them to do, and they display plenty of pics on social
media, so when I am at work I can still see that my mother is getting the highest care which helps me know that my mother is in a great care home, can't thank the manager and staff enough for her care she is receiving.

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Review from Jacqueline D (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with everything.

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Review from Donald J (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident in Maple Lodge Care Home for just a short time, the experience was excellent. The management and care home staff were great to me and my family and we have no regrets about choosing Maple Lodge. I will always be in their debt for what they've done for my mother. With all my love.

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Review from Susan K (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Lodge is a wonderful care home. All staff are attentive, kind and caring and we are so grateful our mam is being so well looked after. It is so lovely to see her smiling and being involved in activities with the friends she has made. For us as her family this is heartwarming and reassuring to
see. Thank you so much to everyone!

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Review from J G (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Mam is happy at this care home. Seen a big improvement since she's been here. Management and carers are all lovely, friendly and caring. Couldn't have asked for better care.

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Review from David C (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in every aspect of care - hygiene, care, facilities and attention to detail of care for each individual resident is exceptional.
Can't praise everyone connected to Maple Lodge Care Home enough, making my mother's experience a wonderful one.

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Review from P B (Daughter-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are considering a home-from-home care setting for a loved one, I unreservedly recommend Maple Lodge.
The staff are led by a very approachable, kind care manager who listens to her staff, residents and relatives and is hands-on, strong, inspiring and motivational. This truly is the success of
her team, working together and creating a very happy environment.
Our parents went to live at the care home 18 months ago, at a very vulnerable time in their lives and needed to be safe.
Sadly, our mother passed away last December.
The staff are outstanding in caring for our dad during his furthering dementia decline. Decisions and attention to detail made to ensure that he is given the best possible care for his rapidly changing situation is appreciated. We, as a family, recognise the importance of this provision for his dignity and choice.
We thank you all so very much and feel blessed that our parents came to live at Maple Lodge, surrounded by so much love from everyone who works there.

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Review from Gary G (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really good and caring and always take time to speak to you.

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Review from Paul C (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was at Maple Lodge for nearly four years until she passed at the beginning of October. We were so fortunate to find this lovely establishment where all the staff and management looked after Mam with great respect and dignity. I would not hesitate to recommend Maple Lodge to anyone looking for
first-class care for a loved one.

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Review from O O (Resident) assisted by family/friend published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management is doing a fantastic job. The care staff have been very attentive with all my needs and very caring and listen to my needs, food is wonderful.

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Review from Jean W (Niece of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit the staff have been extremely helpful. They appear to genuinely care about the residents.

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Review from L P (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam had to go into a care home when my Dad died of Covid. It was in lockdown, it was hard. I have found the staff are excellent, we had video chat with Mam but that was better than nothing. I feel my Mam is happy, well looked after and all staff are lovely. The gardens are also well maintained. The
residents are always doing lots of activities.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Maple Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Helen

Helen Taylor

Job Title: Home Manager at Maple Lodge Care Home, Sunderland

Joined: 2022

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen. She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”


“I encourage and support my children to achieve their goals and start their own life journeys.”


Frequently Asked Questions about Maple Lodge Care Home

What types of Care is Maple Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maple Lodge Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Maple Lodge Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Maple Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maple Lodge Care Home to the centre of Sunderland?

2.2 mile(s) as the crow flies, distance by road may be significantly further.