Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland SR5 5SF
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9.9 70 Reviews
  • Maple Lodge Care Home, Sunderland
Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.

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Care Provided by Maple Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Maple Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Maple Lodge Care Home Reviews (70)

Total of 70, showing 21-40
9.9

Maple Lodge Care Home has a Review Score of 9.9 (9.936) out of 10, based on 21 reviews in the last 2 years. Over all time Maple Lodge Care Home has 70 reviews.

Overall Experience

  • 49
  • 20
  • 1
  • 0
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Date Published

70
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10
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49

Review from Kevin R (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had previously been to two homes and they were unable to meet his needs. Maple Lodge Care Home and its staff provided an excellent service to Dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish Dad had gone to this home originally and he would
have been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.

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Review from Dean M (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Maple Lodge for approximately three years, until he passed away two weeks ago. We cannot praise this care home enough. The management and care staff have been excellent, throughout my dad’s stay. The staff quickly built a pleasing relationship with my dad and made him feel ‘at
home’ throughout his time there.
The communication, with us, his family, has been fantastic, even throughout the crazy Covid situation. We are so pleased that his final few years were spent at this smashing establishment.

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Review from Margaret P (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome when visiting. Very friendly staff, always smiling.

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Review from P H (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't really know where to start with a review of Maple Lodge because no praise is too much praise, and no words can really do justice to the care that every single woman and man showed to my mum, who was a resident there for four years. The home itself is great, but a building, its furniture or its
tables and chairs isn't really what makes a care home great. A care home is only as good as the people who work there and who care for the residents, and on every count, the staff at Maple Lodge were absolutely wonderful for and to my mum, and she thought the world of all of them. Their kindness and their willingness to fulfil whatever needs she had were limitless. And these aren't just words without real meaning - it comes from the heart. The level of care in every way went beyond what anyone could expect, and the staff treated my mother just like they would treat their own mothers or how they would wish their own family to be treated by others. My eternal gratitude to everyone.

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Review from George F (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this care home six days a week and find it very good and will recommend it to anyone.

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Review from J S (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has only been in a short amount of time but my experience with the staff and carers has been excellent, nothing is a bother. Mam seems happy and content.

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Review from Carole B (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here for over a year. He passed away today but he was looked after by the fabulous caring staff. I can't praise them enough. He was treated with dignity and respect even when he had infections etc and hallucinations and was throwing his false teeth at them. Thank you Maple
Lodge staff and thank you to the previous manager because he loved having chats with you.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, Carole, for your wonderful feedback about our home. We are very sorry to hear of your loss and offer our deepest condolences to you and your family. We are pleased to hear that you felt your dad was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from C B (Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Maple Lodge Care Home for short term care as I needed some extra support and could not be on my own at home. I was very nervous when I went to stay at Maple Lodge Care Home and kept in my bedroom for the first week. The staff came in and chatted with me numerous times throughout the day
and introduced themselves; it was very welcoming and built my confidence. I started going into the communal rooms and got friendly with other service users and I started to enjoy my stay. Without the support of the staff team, I would have probably had a miserable stay, but they changed all that. I respect and admire their courage, confidence and hard work. Thank you, especially to six particular members of staff. All the staff are fantastic and service users are fabulous. Thank you to you all for the whole experience.

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Review from Steven O (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here since November 2019, with dementia and physical ailments requiring nursing care. The carers and nursing staff have all been lovely with my mum, who shows confidence and appreciation to them in return.
The atmosphere is warm and welcoming for residents and families. Staff are
always approachable and take a very active personal interest.
Residents are encouraged to join in as they are able to the wide range of events and activities, which provide constructive stimulation and enjoyment. Residents and staff participate together, e.g. the Winter Olympics, "arts and crafts, cooking, reminiscing, quizzes, bingo or just having a good old sing-along", and Gardening Club (indoors and out). Staff spend time getting to know residents in one to one times.
The staff fulfil the manager’s approach that this is the residents' home and that they want to make it as comfortable and satisfying as possible, and she thanks families "for allowing us to care for your loved ones".

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Review from Julie R (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam went into Maple Lodge in September 2021. She has mixed dementia with underlying health conditions. Mam is leaving the home to return to a home that was destroyed by fire but has now been rebuilt. The home is nearer her family and the place she used to live. Mam has received excellent care whilst
in Maple Lodge. She has become more settled and has commented on several occasions that she loves the staff. So we will always be grateful to them. We have always been able to call the home anytime, and have always been made to feel welcome. However, we feel the home itself needs improvement. Mam has a room upstairs and I must say, the difference in decor from downstairs to upstairs is clearly visible. Downstairs being more cosy and homely but upstairs is stark. This is also something Mam has commented on several times even with her poor sight. We know upstairs is EMI, but surely it deserves the same attention to detail. This is through no fault of staff, but Four Seasons. Thanks to all.

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Review from M L (Next of Kin) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our family, I would like to thank all the staff at Maple Lodge for the exemplary care given to our dad during his time at Maple Lodge.
During the last few days of Dad's life, the care and love shown towards our dad was beyond any words I can find to share.
Thank you all once again. The
work you all do is a credit to your profession.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you for taking the time to leave feedback for Maple Lodge Care Home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Ernie L (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to thank the staff and management of Maple Lodge Care Home for the outstanding care that they gave to my father in the last six months of his life who passed January 15, 2022 .
The care the staff showed was outstanding and professional from day one no matter what was required
to make him happy and comfortable and nothing was ever a problem to any one of them.
I would also like to thank the staff for the outstanding management and leadership shown while dealing with the family, nothing was ever a problem to them, no matter what time of day, if you had any concerns they were always on the end of the phone.
Our family knew from day one when we went to visit to discuss Dad that this was the right place to spend and be happy in his last days. We were reassured from day one that they always put their residents first and believe me, this was true.
This is an outstanding care home and professional team thank you all so much.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, Ernie, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Maple Lodge Care Home. We are so sorry to hear about your dad, but are pleased you felt that our team lived up to expectations and treated him with dignity and the compassion he deserved during his time at our home. We hope that his time at Maple Lodge did see some friendships flourish with both the care team and residents. Thank you again for your feedback, if there is anything more we can do please do not hesitate to reach out.


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Review from Lisa E (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Maple Lodge in March 2021 suffering from advanced dementia, and we couldn't be happier with how she is since she went there. The day we took her in she tottled off with the 2 carers who were waiting to greet us and she never even glanced back at us, so we knew that was a good sign.
In the few months that she has been there, she is so settled and so much happier than she ever was. She loves all the staff and they are marvellous with her. She is eating better, sleeping better than ever before and that is all down to the carers and staff at Maple Lodge. We seriously couldn't thank them enough as my mam is absolutely thriving and we could not be any happier. This is all down to the care she receives at Maple Lodge. We could not thank you enough.

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Review from Colin M (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Lodge care team staff were very kind and supportive to my mam. Communication with me was excellent over my mam’s care. My mam always said the staff were kind to her. Maple Lodge always was clean and well managed when I visited. They managed the final days of my mam’s life with care and dignity.
A big thank you from me and my family to the lovely staff at Maple Lodge.

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Review from William M (Husband of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when my wife visited Maple Lodge she has had nothing but the very best of care. The staff are very professional, friendly and very empathetic to both my wife and myself. They always ask me if I am coping.

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Review from Jacqueline M (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 98-year-old mother was transferred here during lockdown, after the home she was living in was damaged by fire. It was a very traumatic time for her and for us, her family, but my mother was very well cared for even though, at times, she could be difficult. The move and isolation caused by the lockdown
had a detrimental effect on her mental health but she was treated with great care and attention. During her last illness, I could not fault the nursing care she received and she and we were treated with such kindness.

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Review from Teresa C (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Maple Lodge for respite as my dad was taken ill. She settled very well and loved the staff. We had a window visit with Mam at the beginning of February with Dad, Mam was happy and settled, which was a blessing as Dad was quite worried about her. She told us how she had made new friends,
had been baking cakes and the girls were lovely. Unfortunately, my mam suffered a stroke on 9th February and was taken to hospital and died on the 13th. I cannot praise the care staff enough, they made our mam's last few weeks happy and we as a family will be forever grateful for that.

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Review from Angela S (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were amazing supporting my mam and all the family during her end of life care. They even took calls from my brother in the USA during the night! We are extremely thankful that we had the support of all the team at Maple Lodge during the time Mam stayed with them. From the moment they welcomed
her in, we knew she was going to be cared for as if she was one of their own family.

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Review from Anne C (Niece of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank you for your care of my husband's aunt. We cannot recommend you highly enough for your fantastic care and understanding of our aunt in the short period of time she was with you before her transfer to York to be a little nearer to her her family, but yet not too far from her
loving friends in Sunderland. With our best wishes, keep up with the good work all.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, Anne, for letting us know how we are doing at Maple Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Christine H (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My siblings and I are very happy with the care of our father since he came to Maple Lodge.
Everyone is so kind, helpful and loving to our father.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Maple Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Helen

Helen Taylor

Job Title: Home Manager at Maple Lodge Care Home, Sunderland

Joined: 2022

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen. She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”


“I encourage and support my children to achieve their goals and start their own life journeys.”