Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland SR5 5SF
Submit a Review
Top 20 carehome certificate
9.9 70 Reviews
  • Maple Lodge Care Home, Sunderland
Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.

Show Maple Lodge Care Home on the Map

Care Provided by Maple Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Maple Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Maple Lodge Care Home Reviews (70)

Total of 70, showing 41-60
9.9

Maple Lodge Care Home has a Review Score of 9.9 (9.936) out of 10, based on 21 reviews in the last 2 years. Over all time Maple Lodge Care Home has 70 reviews.

Overall Experience

  • 49
  • 20
  • 1
  • 0
  • 0

Date Published

70
7
10
21
49

Review from D M (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been under the care of Maple Lodge for three months. I have found the staff to be very helpful and supportive. Mam is happy and well looked after and I am happy knowing that all her needs are met and she is treated with kindness and respect.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Sister of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was on a downward spiral before entering the care home. Her hygiene and diet were at a low and being diabetic, her diet was paramount. Since entering the home, her hygiene and diet are no longer major concerns and she is well looked after and has company all the time. The opportunity is there
for day trips and the staff are excellent.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you for your wonderful feedback about our home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your sister has settled in. If there is anything more we can do, please do not hesitate to get in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the start of mam going into Maple Lodge over 2 years ago, she has been well looked after. Family has always been welcome at any time of the day by the friendly staff.

Reply from Jasmine Bracken, Marketing Administrator at Maple Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Maple Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy at Maple Lodge. He has made friends and always looks clean and tidy as does his room. The staff are very friendly and the activities are varied to cater for all.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William D (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maple Lodge is one of the best care homes I've seen. The staff are very friendly and nothing is too much bother. The meals all look very nice and all the home is lovely and clean.
The home is not too big which means residents can have personal attention from the staff.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you, William, for letting us know how we are doing at Maple Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this home to be very caring and staff are supportive and helpful both to family and parents. We are very pleased with the quality of care our Mam has at Maple Lodge.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June H (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in this home for about seven weeks. The staff are excellent. She has been well cared for. The room is clean and tidy. The carers are very helpful if Mam needs anything.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, June, for your comments about your recent experience at Maple Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here. It's experiences like yours that really keep us motivated! thanks again. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stan S (Son of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than happy with this care home. My dad is well looked after by good and friendly staff. I feel happy that my dad who has dementia is in a safe place.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, Stan, for your kind comments about your recent experience of Maple Lodge Care Home. It is fantastic to hear that it has been so positive and that you feel at ease that your father is in a safe and happy home. We look forward to your next visit. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with this home. Dad is well looked after with all of his needs accounted for. Dad has dementia and is treated with patience and respect.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you for taking the time to share your recent experience of Maple Lodge Care Home and are happy to learn it has been so positive. We really appreciate you letting us know how we are doing. We look forward to your next visit. Take care!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne T (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and support my mam receives. The staff are kind and genuinely care.


The activities are fantastic and very inclusive.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, Joanne, for sharing your recent experience of Maple Lodge Care home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H U (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful that my parents are so well looked after by the warm and friendly staff. Thank you to all at Maple Lodge.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Maple Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy J (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Maple Lodge are fantastic. My mum hasn't been here long but has settled in quickly and speaks highly of all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard C (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been there for 2 and a half years and in that time, I have always found the staff caring and attentive. The home is clean and free of smell and I believe the food is good and varies. My mother seems to be well looked after and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Friend of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming. I know my friend enjoys her meals. The staff are helpful and approachable and I can ask them anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne S (Friend of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all staff friendly and helpful. The care my friend receives is very good and she seems happy here. Rooms clean, tidy and the dining room is pleasant with a lovely outlook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Albert H (Partner of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Thursday 16th March, at lunchtime, I visited my partner at Maple Lodge Care Home. I was greeted by staff who informed me she had called for a doctor as she was concerned over my partner's condition. The doctor examined my partner and summoned emergency paramedics. At 6 pm her family were called
to Sunderland Royal Hospital because of grave concern over her chest infection, fluid on the lungs and retaining her CO2 body gases. Thankfully my partner pulled through. Your employee's skill and prompt action in the first instance played a major part in my partner making a full recovery. We are eternally thankful to her and all the team at Maple Lodge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie B (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad is a resident and the care he receives is excellent, he is well looked after and the food is good. The staff are friendly and professional and very caring. My Dad enjoys being here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim L (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good, helpful and caring. My dad seems content under the circumstances. The facilities are good, clean and the food is good. Overall as a family, they are supporting our dad. Everything so far has been of a professional standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Daughter-in-law of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had a problem with Maple Lodge the staff are very caring and attentive to residents. If ever dad had had a medical issue prompt action had been taken to get medical attention for him. I genuinely feel that the staff look after dad as if he was their own father and I can tell that dad likes
them too by his interaction with them. He often smiles and gives them a cheeky wink when they are talking to him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Friend of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff do a great job with residents who are in various stages of dementia. They have great patience. I couldn't manage in their situation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Maple Lodge Care Home is calculated as follows: ( (237 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Helen

Helen Taylor

Job Title: Home Manager at Maple Lodge Care Home, Sunderland

Joined: 2022

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen. She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”


“I encourage and support my children to achieve their goals and start their own life journeys.”