The Mews Care Home

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.7 31 Reviews
  • The Mews Care Home, Houghton le Spring
Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting.

The home is equipped with a range of facilities to offer residents an engaging and happy lifestyle. From the bar and lounge area and the on-site hair salon to the regular activities and events arranged by the team, the team strive to create an active and positive environment.

Experienced and compassionate, the team pride themselves on delivering bespoke care and support to each individual resident. They spend time getting to know them and finding out more about who they are and their interests. This allows them to create an environment where residents feel included and respected, whilst also ensuring each person receives care that is suited to them and their preferences.

If you'd like to find out more, please get in touch with the team. They're always happy to answer questions and show visitors around the home.

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Care Provided by The Mews Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Cavanaugh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £973
    • Self-Funded Residential Dementia Care from £1,010
    • Self-Funded Nursing Care from £1,209
    • Self-Funded Nursing Dementia Care from £1,246
    • RESPITE Self-Funded Residential Care from £973
    • RESPITE Self-Funded Residential Dementia Care from £1,010
    • RESPITE Self-Funded Nursing Care from £1,209
    • RESPITE Self-Funded Nursing Dementia Care from £1,246
  • (these prices are only a guideline, please contact The Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking to the side of the building


The Mews Care Home Reviews (31)

Total of 31, showing 1-20
9.7

The Mews Care Home has a Review Score of 9.7 (9.717) out of 10, based on 11 reviews in the last 2 years. Over all time The Mews Care Home has 31 reviews.

Overall Experience

  • 21
  • 8
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Review from Wendy C (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to The Mews in September 2024 as he needed nursing care. Staff have taken excellent care of him and we have been made to feel very welcome at all times.
His care is completely tailored to him and his needs are met above and beyond, they anticipate when he needs anything, Dad is unable to
converse due to his dementia and can be difficult so this makes us confident that he is happy.
He is currently very unwell and staff have kept us fully informed of his wellbeing when we visit. Always offered refreshments during our visits.
The care home is quiet and warm, the atmosphere has certainly helped calm Dad in his worst moments. Thank you so much, you are wonderful.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your kind words. We're honoured to care for your dad and grateful for your trust. We're always here for you and will continue to provide him with the best care possible.


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Review from Nigel R (Brother-in-law of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant polite knowledgable and helpful. My sister-in-law tells us the same and often tells us how satisfied she is with her room and all the staff she has contact with. My wife and I are very satisfied with our choice of Care Home and in the 18 months our relative has been a resident,
we have had no issues or problems.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that both you and your sister-in-law are so happy with the care and support your relative is receiving. It's great to know that you've had no issues and are satisfied with your choice of Care Home. We truly appreciate your trust in us and are grateful for your kind words.


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Review from Agnes M (Sister of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everything is lovely, very courteous staff towards all residents, the home itself is very clean and warm, comfortable. My brother is happy with the food and selection here. When walking round the home, I hear the staff being pleasant and helpful towards those that can't get out of the rooms.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that your brother is happy with the care, food, and support he's receiving.


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Review from Julie C (Daughter of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home, Mam is very settled and the care she is receiving is always excellent. She has been in the home since Easter 2024. The staff are really friendly and helpful at all times and nothing is too much trouble for them.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your wonderful feedback! Your kind words and compliments mean a lot to us!


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Review from D C (Son-in-law of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-In-Law has been at the Mews since April 2024 and she is very happy. The care is excellent and the staff are very good, they always have time for the residents and take excellent care of her. Overall, the family are very happy with her care.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your wonderful feedback! Your kind words and compliments mean a lot to us!


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Review from Carol A (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the experience I have had is some good days and also some bad days, when my husband was in hospital I was glad that he was coming back to the home because he was getting well looked after, some things I have seen have not been up to my standards.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your honest review. We're glad to hear that your husband received good care during his time with us, and we truly appreciate your input as it helps us continue to improve. Your trust and support mean a lot to us.


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Review from Alan C (Husband of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no bad experience with the care, it has been up to standard. Communal areas need a new upgrade, needs decorating, garden has been neglected, need an activities person for the residents to do more things.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you for your valuable review. We're glad to hear that your experience with the care has met your expectations. We truly appreciate your suggestions regarding the communal areas, garden, and activities, and we strive to deliver excellence by continuously improving these aspects to better serve our residents.


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Review from Sarah T (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. My dad has been here a few months now and all the staff are very caring and have plenty of time for my dad which he needs. Nothing is a problem, they always have a smile on their faces. The food is to a very high standard, my dad had gained weight which he needed. A very friendly
care home. Best decision I made. The place is always very clean. Thank you everyone for all your hard work.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your father is receiving such great care and that the staff are always attentive and friendly. It's fantastic to know that the food and overall environment have contributed to his well-being. We truly appreciate your trust in us and are grateful for your kind words about our hard work.


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Review from A W (Niece of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choose this home after looking at many in the area, had my aunty in for 10 weeks, now she's getting great care. Excellent good, settled in lovely, great with my uncle and me who visit twice a day, every day. Thank you.

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Review from Julie L (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent just over 3 weeks in respite care and we were very pleased with the care and compassion shown to both her and the other residents. Nothing was too much trouble, the standard of cleanliness was excellent and the staff was kind, caring and patient under sometimes very challenging circumstances.

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Review from Tom D (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 Weeks in The Mews Care Home.
Our family had no previous experience of using Care Home services and we were apprehensive when my mother was discharged from hospital and admitted to an assessment bed in The Mews.
We had no reason to be concerned. From the moment my mother was admitted
the staff were attentive, caring and professional. All aspects of my mother’s care and welfare were taken care of with tenderness and understanding.
The quality of care from the nursing, care and facilities teams was exceptional. Catering was first class.
Our family are immensely appreciative of the care provided by every member of The Mews Care Home team.

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Review from Jean M (Resident) assisted by family/friend published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would not like to be anywhere else. My experience has been excellent. The staff are kind and helpful.

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Review from D A (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The lack of trained staff at the moment is concerning, it seems to be new faces every time. Some cannot speak English, which makes it difficult for them to care for residents. Those that do know them on a personal level are great, go the extra mile like sharing takeaways and making sure they get involved
in activities. All too often their residents do not get their time-sensitive medication when they should. The lack of communication is appalling and was throughout Covid-19, meaning not speaking to loved ones or having any updates in a year.

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Review from Alex G (Granddaughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely and I feel genuinely safe in the knowledge they care about my grandad and do the best they can for him. They always make a fuss of him and I'm glad he has them to look after him.

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Review from Ronnie W (Brother of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was well looked after in all aspects of the home.

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Review from J R (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Hardworking carers and cleaning staff who take time to interact with residents. Staff do ring me with any issues and do update me regarding my mam's wellbeing. Short-staffed and agency workers do not know residents well, which led to my mam not being fed as needed assistance. Also, mam is afraid of
the male agency workers. The rooms are a little shabby. Food looks dry and my mam needs soft food.

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Review from D S (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here and even her visitors comment on this. She likes her room and is proud to show it off. All of her needs are met and any problems have been quickly resolved.

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Review from C H (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and helpful.

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Review from Shane G (Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my 80 years, I have never been in a home until the last couple of weeks and my experience has been good so far. I would recommend the home if I need to.

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Review from M C (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is shown respect, dignity and a great deal of care. I can't fault the staff, food or quality of the care home. It really does have the feel of home.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for The Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for The Mews Care Home is calculated as follows: ( (103 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 127 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mews Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Amanda

Amanda Cavanagh

Job Title: Registered Manager

Joined: 2023

Amanda began her career in 1987, qualifying as a nurse in 1990. She predominantly worked in the NHS in Day surgery, theatres and with outpatients.


Amanda had a specific love for spinal surgery and assisted the Queen Elizabeth Hospital to bring their first spinal fusion patients into the then-North East Surgery Centre.


She attended Northumbria University where she completed her Diploma in Health Education in 2003, completed her mentorship training in 2005 and her degree in 2014.


Amanda changed her focus to concentrate on getting back to basics and providing the love and care that the elderly deserved. She entered social care in 2017 as a Deputy Manager and then became Manager in 2018.


Amanda enjoys studying and has since completed her IOSH training in 2021. She is passionate about people and loves spending time with family and especially her grandson.


Amanda enjoys travelling, foreign holidays and keeping fit.


Frequently Asked Questions about The Mews Care Home

What types of Care is The Mews Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mews Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Mews Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at The Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mews Care Home to the centre of Houghton le Spring?

1.8 mile(s) as the crow flies, distance by road may be significantly further.