The Mews Care Home

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.7 31 Reviews
  • The Mews Care Home, Houghton le Spring
Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting.

The home is equipped with a range of facilities to offer residents an engaging and happy lifestyle. From the bar and lounge area and the on-site hair salon to the regular activities and events arranged by the team, the team strive to create an active and positive environment.

Experienced and compassionate, the team pride themselves on delivering bespoke care and support to each individual resident. They spend time getting to know them and finding out more about who they are and their interests. This allows them to create an environment where residents feel included and respected, whilst also ensuring each person receives care that is suited to them and their preferences.

If you'd like to find out more, please get in touch with the team. They're always happy to answer questions and show visitors around the home.

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Care Provided by The Mews Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Cavanaugh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £973
    • Self-Funded Residential Dementia Care from £1,010
    • Self-Funded Nursing Care from £1,209
    • Self-Funded Nursing Dementia Care from £1,246
    • RESPITE Self-Funded Residential Care from £973
    • RESPITE Self-Funded Residential Dementia Care from £1,010
    • RESPITE Self-Funded Nursing Care from £1,209
    • RESPITE Self-Funded Nursing Dementia Care from £1,246
  • (these prices are only a guideline, please contact The Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking to the side of the building


The Mews Care Home Reviews (31)

Total of 31, showing 21-31
9.7

The Mews Care Home has a Review Score of 9.7 (9.717) out of 10, based on 11 reviews in the last 2 years. Over all time The Mews Care Home has 31 reviews.

Overall Experience

  • 21
  • 8
  • 2
  • 0
  • 0

Date Published

31
7
9
11
20

Review from Deborah D (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not thank you all enough for the care you gave to our Mam, in the last week of her life at The Mews. Everyone made her feel so at home and still managed to give her lots of laughs at this difficult time. There were lots of family visiting and we were equally well looked after with cups of tea
etc. We never felt in the way regardless of what time we were visiting, day or night. Nothing was too much. It's a very difficult job you do, but it's so very valuable and much appreciated. Thank you again.

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Review from D W (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very helpful, kind and caring setting which supported my mother through a difficult assessment time.

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Review from Mark T (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mews has been amazing for my mam. The staff are all wonderful, friendly, and so caring. I have sung the praises of this fab care home to everyone. Five-star.

Reply from Sandra Carr, Operations Director at The Mews Care Home

Many thanks for taking the time to complete the questionnaire; it is most appreciated.


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Review from Carol C (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my mother received from all staff was superb. Not only to her but to us as her family. We could not have asked for more. They made her final days comfortable and loving. A massive thank you to you all.

Reply from Sandra Carr, Operations Director at The Mews Care Home

Thank you for taking the time to complete the feedback card.


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Review from C P (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, nursing carers, cleaners, laundry, maintenance, admin and catering. High standards of cleanliness. All staff approachable and helpful.

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Review from Allan C (Husband of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited five different care homes before visiting The Mews. It was immediately apparent that The Mews met all our requirements for the care of my wife who was suffering with Alzheimers/dementia. The care she received was beyond my expectations. All the staff, managers, admin, careworkers, kitchen,
cleaners and activities were all well trained and caring. They are all second to none.

Reply from Sandra Carr, Operations Director at The Mews Care Home

Dear Allan, Thank you for taking the time to give such positive feedback. It is good to hear the positives about our services.


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Review from Angela F (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go into care urgently and this concerned me as I have had dealings with other care homes in the past. If only they were all ran in the way that The Mews is and were blessed with the exceptionally kind and caring staff.


My mother's care was second to none, nothing was a bother no

problem was insurmountable. She was always spoken to and handled as if a friend.


The nurses gave the very best of care and reassured and kept family members informed and included.


All family members were welcomed to visit at any time of day or night. We were supplied with tea, coffee, sandwiches and the best cream scones ever. The staff checked on us to make sure we were as comfortable as possible without being intrusive.


A very difficult time was made so much easier to deal with for all involved.


Harty thanks are sent to all.


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Review from Nicky (Sister of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in The Mews for about six weeks now and the care she has received has been excellent. The staff are friendly and approachable and always keep us up to date on my sisters progress. My sister is happy and settled and we as a family know she is receiving the care she needs now.
I would
highly recommend The Mews for a friend or family member. Keep up the good work and thank you for everything you do.

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Review from Caroline M (Daughter of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in the home for a couple of weeks but I have to say that the standard of care there is excellent. The staff are friendly and they always put you at ease. Nothing is too much trouble for them. I wasn't sure how my mum would cope about not being in her own home but she seems to have
settled in just great. The staff are always keen to help her as and when she needs it. I would definitely recommend this care home to anyone who is looking for a high standard of care for their relative.

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Review from D D (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Mews is providing a first class care service to my mother from caring and attentive staff. The facilities are very good, providing a varied food menu and a range of activities. Medical and care staff are friendly and provide good care. Admin staff are also efficient and respond to discussion/problems
10/10 - worthy of such a score.

Reply from Sandra Carr, Head of Operations at The Mews Care Home

Thank you for taking the time to leave such positive feedback this will be shared with the team at The Mews.


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Review from Edna H (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that my husband in The Mews care home is very well looked after. Every one of the staff are lovely with him and also myself when I go to see him. He is treated with dignity and respect as I have noticed every other resident is. I can only say how much I appreciate all the staff who look
after him.

Reply from Sandra Carr, Head of Operations at The Mews Care Home

Many thanks for taking the time to complete such positive feedback, this will be shared with the team at The Mews.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for The Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for The Mews Care Home is calculated as follows: ( (103 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 127 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mews Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Amanda

Amanda Cavanagh

Job Title: Registered Manager

Joined: 2023

Amanda began her career in 1987, qualifying as a nurse in 1990. She predominantly worked in the NHS in Day surgery, theatres and with outpatients.


Amanda had a specific love for spinal surgery and assisted the Queen Elizabeth Hospital to bring their first spinal fusion patients into the then-North East Surgery Centre.


She attended Northumbria University where she completed her Diploma in Health Education in 2003, completed her mentorship training in 2005 and her degree in 2014.


Amanda changed her focus to concentrate on getting back to basics and providing the love and care that the elderly deserved. She entered social care in 2017 as a Deputy Manager and then became Manager in 2018.


Amanda enjoys studying and has since completed her IOSH training in 2021. She is passionate about people and loves spending time with family and especially her grandson.


Amanda enjoys travelling, foreign holidays and keeping fit.