Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.7 79 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Needham Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Mills (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Needham Court Care Home Reviews (79)

Total of 79, showing 1-20
9.7

Needham Court Care Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Needham Court Care Home has 79 reviews.

Overall Experience

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Date Published

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Review from Mary Q (Wife of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always has
time for patients and family.

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Review from Mary W (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Needham Court Care Home for eight months. In that time he has been very well cared for and treated with the utmost dignity by all staff. Everyone at the home goes above and beyond with the compassion and care for both residents and families. We are kept informed at
all times about my husband's care and nothing is too much trouble for them.

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Review from A H (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.

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Review from Ssheila T (Niece of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home.

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Review from A H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't really express the gratitude I have for the care my Mam is receiving at Needham Court.
All members of staff are kind, caring, and supportive to not only my Mam but me and my family too.
It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of
mind!

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Review from A R (Granddaughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.

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Review from Jacqueline H (Sister of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services
involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat.
General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Needham Court Care Home

Thank you for taking the time to complete a review for Needham Court. At HC-One we strive to provide kind, compassionate care and I am sorry that you have not experienced this. We take all concerns seriously and I would like to discuss the issues you have raised to enable me to investigate the concerns and will contact you over the next couple of days to arrange a meeting with you. Once again, thank you for your feedback.


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Review from J A (Son of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Needham Court on respite care for the last couple of months. She has been so well looked after, all the staff from management, care staff, kitchen staff, housekeepers and wellbeing have been so welcoming. Needham Court is a credit to the HCOne family. We are so happy with the care
given my mother is now going to be staying permanently. Well done and thank you to the whole team.

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Review from T T (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the care staff, manager and the whole team who work at Needham Court. Excellent at their job, they are all caring, supportive, efficient and very helpful if asked a question. They work with residents' families and learn about the person who they look after.
I have been very impressed
with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.

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Review from David S (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Needham Court has a warm welcome to offer to all residents and visitors.
The staff all seem to enjoy their roles and are very approachable and chatty.
I believe that my mam is well cared for and is very happy at Needham Court.

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Review from K P (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming home, where everyone is friendly, and nothing is too much trouble. Always kept up to date with the care of our dad. Feels like a second home, somewhere he is settled, which is a huge relief.
Love how the home is always decorated for every occasion - the effort that goes into things
is fantastic - well done to all.

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Review from June B (Cousin of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident in Needham Court for a couple of years now. Needham Court has made the last couple of years so much better for her. Without the support of the staff I’m not sure how her life would be. Needham Court is like a second family and we can’t thank them enough for all the kindness
and care shown.

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Review from Amanda G (Granddaughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.

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Review from Penelope D (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured
her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.

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Review from Eric M (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after. The staff are exceptional, they care and go that little extra which is well appreciated.

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Review from L M (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and always go above and beyond for my mother who has a great deal of care needs. My mother always seems to be happy when I visit and enjoys taking part in all the activities.

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Review from J M (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and helpful. My mam has been a resident for over two years and the kindness and attention she receives are still the same as the day she moved in.

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Review from Michelle M (Daughter-in-law of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Needham Care Home for a number of months now due to her having strokes and being unable to live at home alone. I'm writing this review on behalf of myself, her son and her daughter. We want to thank all of the staff for everything they do for her, making her feel so welcome.
The staff are so friendly here and always make time for their residents. They have lots of different events on in the home to get the residents to socialise with each other and have fun. They always make such a good effort for special celebrations throughout the year with decorations and having raffles etc. It's not an easy job so I want to thank each and every one of you for all that you do in making my mother-in-law feel safe, welcome and loved.

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Review from C P (Friend of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arriving to the home I was given a nice warm welcome. Everyone was kind and friendly. There was a lovely atmosphere with smiles on everyone's faces which was lovely to see. The staff were very upbeat and lifted the mood of everyone in the room; laughing, singing and we even had some dance moves
thrown in!


The Manager was very professional but also very friendly and knowledgeable when asked questions about the facilities.


Such a happy place to be and I would recommend to anyone!


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Review from Doris C (Sister-in-law of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers, cleaners - everyone is always helpful, nothing is a bother.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Needham Court Care Home is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 191 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Joann

Joann Mills

Job Title: Home Manager

“For me, kind care is genuine compassion and empathy and can motivate people to go above and beyond for others.”


As a dedicated healthcare professional, Joann has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Joann closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Needham Court.


When asked what she enjoys most about her role, Joann remarked:


“There’s nothing I don’t enjoy about my job, but seeing a big smile on a Residents face is definitely a highlight.”


In her spare time, Joann likes to wind down with a good book or exploring the beautiful Northumberland coast.


If you would like to find out more information about Needham Court, Joann has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Needham Court Care Home

What types of Care is Needham Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Needham Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Needham Court Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Needham Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Needham Court Care Home to the centre of Jarrow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.