Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.6 79 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Needham Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Mills (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Needham Court Care Home Reviews (79)

Total of 79, showing 21-40
9.6

Needham Court Care Home has a Review Score of 9.6 (9.635) out of 10, based on 14 reviews in the last 2 years. Over all time Needham Court Care Home has 79 reviews.

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Review from A C (Son-in-law of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Responsive to buzzer and telephone. Not sure of food, never ate here.

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Review from Elizabeth C (Sister of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home for almost 10 years, she has been very well looked after and seems very happy. She doesn't talk much but seems very contented. Won't go out now not even in the garden, think she feels safe indoors. I cannot fault the staff, so caring and always friendly. Go above and
beyond in the loving care they provide. So very grateful to know she is happy and safe, wonderful.

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Review from Claire B (Granddaughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are absolutely amazing. I know my Granda is in the safest hands.

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Review from Joan D (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid tests are done professionally with friendly helpful staff. All the staff are caring, always keep me up to date with any problems concerning Dad. Couldn't ask for a better place for Dad. He is safe, happy and well taken care of. Can't fault anything with Needham Court. I'm grateful he is there
being well taken care of.

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Review from M D (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is here on respite and has been made very welcome by all staff on arrival. On one visit Dad was not wearing his own clothes. On looking at his room, I would prefer a wingback there for him to sit in. Dad said the food was good and seems to get on with all staff very well.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Needham Court Care Home

Thank you for taking the time to complete a review for Needham Court. I am pleased to hear that your Father has said the food is good and that he gets on well with the staff here at Needham Court. Thank you for bringing these matters to our attention, as concerns of this nature help us to improve our service. We have now taken action to address the issues you have raised. If you wish to discuss the matter further please contact the Home Manager.


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Review from D G (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is on respite at the moment, when admitted he prides himself on being well dressed. On one occasion we visited, he was wearing none of the clothes we supplied. We visited his room and found there to be no water jug or glass in his room and also he was sitting in a chair which was very uncomfortable
looking for him. I asked if he could have a wingback chair in his room in case he wanted to nap. I think the care he is being shown is very good but requires a bit of prompting.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Needham Court Care Home

Thank you for taking the time to complete a care home review regarding Needham Court, I am pleased to hear that the care of your Father is very good. Thank you for bringing your concerns to our attention. We have addressed the issues you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.


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Review from Paul H (Friend of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Well organised in difficult conditions with the pandemic. Staff are very caring.

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Review from June K (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give the staff a huge thank you for working under such difficult circumstances during the pandemic. My mum has had excellent care. The only request I have is that she could have more garden outings.

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Review from L W (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfair to answer as still in Covid and have not been inside other than visits indoors. Dad seems ok but really missing his dog. Hopefully, better weather will be able to bring the dog to the garden.

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Review from J M (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Needham Court for 7 years. The care and love she has received from the staff here is amazing. We are constantly kept in touch if there is a concern about her health etc. Lovely staff.

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Review from Peter M (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in this care home now for seven months and the staff have been outstanding and very caring. I can not wish for a better home for her, I know she is getting well looked after.

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Review from Hilary W (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Needham Court Care Home are brilliant, my mum has received the best care here and is very happy and settled. Nothing is ever a bother for the staff you can ring night or day if ever needed. This is a very happy and caring care home and I would definitely recommend it. Due to Covid
I haven't been in properly and seen all of the rooms but what I have seen is spotlessly clean.

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Review from Jennifer F (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives in this care home. The staff are very helpful, kind and do their best to show residents a cheerful mood which resonates throughout the care home. There is a variety of activities that my mother often joins in with. Overall they have worked hard to ensure
pod visits and, more recently, indoor visits which have been so good for both my mother and myself. Well done all the staff.

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Review from Ian W (Husband of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't provide ratings for all areas for reasons of not being familiar with some aspects but overall very pleased with the care given to my wife.

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Review from Allyson B (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home clean, friendly and pleasant. The staff are helpful and cheerful and are willing to answer any questions or problems. you have and keep you well informed about your family member's health problems or medication changes. In general, they keep you well informed about everything.

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Review from Tess G (Friend of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needham Court has cared for my friend, who is like an adopted mother to me, for three years. During that time they have nursed her back to health following a fracture sustained in hospital and provided for all her needs. They are an amazing group of people who genuinely care for each and every person
they look after. I am so grateful to them, especially during this past year when I have been unable to visit.

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Review from Emma K (Niece of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at Needham Court for many years now and although the family were worried, they have put our minds at ease. They care with such dignity and compassion. All staff go above and beyond to show kindness, consideration and empathy with our loved ones during what can be an extremely
difficult period for a family. It's spotlessly clean, very friendly and a safe environment. I have no hesitation in recommending Needham Court. During the lockdown, we have been able to stay in touch via FaceTime which they help my aunt with.

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Review from Christine D (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Needham Court are very attentive to the residents, including my father who has been a resident since April 2018. They go above and beyond to ensure the safety and wellbeing of my father. Since lockdown, they have become 'family' to residents during these difficult times. I have been
lucky to have FaceTime calls with my father which has been organised by two particular members of staff. This has been a lifeline to physically see my father rather than having a verbal daily update. Needham Court is well maintained and has a lovely atmosphere. Staff are friendly, approachable and very helpful. Nothing is too much trouble. I look forward to visiting my father and seeing the other residents and staff, once restrictions are lifted and visits can resume.

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Review from T R (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well kept and food is of a good standard. The carers on the floor are all very caring but overstretched. Staffing levels need to be increased and consistent. This would allow more interaction and 1:1 or group stimulation. The activities that are on display should take place. The residents
need stimulation on a consistent basis to promote their wellbeing. I cannot praise the carers enough and this needs recognition.

Reply from Clare Sheehan at Needham Court Care Home

Thank you for your comments on our home and allowing us the opportunity to respond. Our new Wellbeing activities programme is now displayed throughout the home, on occasions events within the home may not reflect areas advertised, this may be due to our residents asking for different activities to be taken forward. Within Needham Court, we now have two Wellbeing Co-ordinators in post, therefore allowing us to deliver more one to one interactions with our Residents. The home also has access to the area minibus which allows Residents to have trips out in the community. With regards to staffing levels within the home, our Home Managers update a monthly dependency tool which reflects the level of staffing required to allow us to support our Residents care needed, this is currently in line with the needs of the Residents.


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Review from P M (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this experience to be much easier than initially anticipated. I was very concerned regarding my mother's ability to settle in, but I was surprised how quickly she adapted which was made easier due to the understanding and level of support given by all the staff.

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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Needham Court Care Home is calculated as follows: ( (139 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Joann

Joann Mills

Job Title: Home Manager

“For me, kind care is genuine compassion and empathy and can motivate people to go above and beyond for others.”


As a dedicated healthcare professional, Joann has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Joann closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Needham Court.


When asked what she enjoys most about her role, Joann remarked:


“There’s nothing I don’t enjoy about my job, but seeing a big smile on a Residents face is definitely a highlight.”


In her spare time, Joann likes to wind down with a good book or exploring the beautiful Northumberland coast.


If you would like to find out more information about Needham Court, Joann has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.