Needham Court Care Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Needham Court Care Home has 79 reviews.
Review from A C (Son-in-law of Resident) published on 21 October 2021
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Review from Elizabeth C (Sister of Resident) published on 20 September 2021
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Review from Claire B (Granddaughter of Resident) published on 1 July 2021
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Review from Joan D (Daughter of Resident) published on 29 June 2021
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Review from M D (Daughter of Resident) published on 29 June 2021
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Needham Court Care Home
Thank you for taking the time to complete a review for Needham Court. I am pleased to hear that your Father has said the food is good and that he gets on well with the staff here at Needham Court. Thank you for bringing these matters to our attention, as concerns of this nature help us to improve our service. We have now taken action to address the issues you have raised. If you wish to discuss the matter further please contact the Home Manager.
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Review from D G (Son of Resident) published on 23 June 2021
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Needham Court Care Home
Thank you for taking the time to complete a care home review regarding Needham Court, I am pleased to hear that the care of your Father is very good. Thank you for bringing your concerns to our attention. We have addressed the issues you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.
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Review from Paul H (Friend of Resident) published on 22 June 2021
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Review from June K (Daughter of Resident) published on 16 June 2021
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Review from L W (Daughter of Resident) published on 4 June 2021
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Review from J M (Daughter of Resident) published on 6 May 2021
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Review from Peter M (Daughter of Resident) published on 28 April 2021
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Review from Hilary W (Daughter of Resident) published on 14 April 2021
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Review from Jennifer F (Daughter of Resident) published on 14 April 2021
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Review from Ian W (Husband of Resident) published on 9 April 2021
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Review from Allyson B (Daughter of Resident) published on 22 March 2021
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Review from Tess G (Friend of Resident) published on 19 March 2021
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Review from Emma K (Niece of Resident) published on 30 September 2020
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Review from Christine D (Daughter of Resident) published on 30 September 2020
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Review from T R (Daughter of Resident) published on 29 January 2020
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Reply from Clare Sheehan at Needham Court Care Home
Thank you for your comments on our home and allowing us the opportunity to respond. Our new Wellbeing activities programme is now displayed throughout the home, on occasions events within the home may not reflect areas advertised, this may be due to our residents asking for different activities to be taken forward. Within Needham Court, we now have two Wellbeing Co-ordinators in post, therefore allowing us to deliver more one to one interactions with our Residents. The home also has access to the area minibus which allows Residents to have trips out in the community. With regards to staffing levels within the home, our Home Managers update a monthly dependency tool which reflects the level of staffing required to allow us to support our Residents care needed, this is currently in line with the needs of the Residents.
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Review from P M (Son of Resident) published on 10 January 2020
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The Review Score of 9.7 (9.681) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Needham Court Care Home is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 191 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 May 2019
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Job Title: Home Manager
“For me, kind care is genuine compassion and empathy and can motivate people to go above and beyond for others.”
As a dedicated healthcare professional, Joann has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Joann closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Needham Court.
When asked what she enjoys most about her role, Joann remarked:
“There’s nothing I don’t enjoy about my job, but seeing a big smile on a Residents face is definitely a highlight.”
In her spare time, Joann likes to wind down with a good book or exploring the beautiful Northumberland coast.
If you would like to find out more information about Needham Court, Joann has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.