Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.6 79 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Needham Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Mills (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Needham Court Care Home Reviews (79)

Total of 79, showing 41-60
9.6

Needham Court Care Home has a Review Score of 9.6 (9.635) out of 10, based on 14 reviews in the last 2 years. Over all time Needham Court Care Home has 79 reviews.

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Review from M S (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was admitted in March 2019, and with now being totally blind, is receiving excellent care for her needs.

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Review from Judith H (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been very pleased with the care our father has received since moving into Needham Court Care Home. He is well cared for, always looks well dressed and is clean and tidy. He has a lovely, bright airy room where we have been able to add lots of personal touches. He appears to enjoy
the food, always scuttling into the dining area when it's meal time. He appears happy and contented whenever we visit.

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Review from Gillian B (Relative of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff practices excellent, the service users are contented and well cared for. The manager is approachable and listens to you. I feel that my loved one is well cared for and I have no reservations in recommending this service to anyone who is looking for a service of excellence.

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Review from Aileen F (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff who appear to really know and care for my mam and supportive to family.
Care, cleaners and kitchen staff deliver a great service to residents - makes visiting home to see mam a positive experience.

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Review from Sylvia T (Niece of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needham Court staff are fantastic. The home is always 100% clean, always a nice welcome, nothing is a problem. I am impressed.

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Review from Stevie C (Cousin of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very impressed with both the staff and the home and very clean. Carers are very helpful and most of all made my cousin welcome and reassure her.

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Review from Barbara and Roger M (Cousin of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved into Needham Court in May and settled straight away.
All the staff were excellent and made him feel at home immediately, he felt safe and secure and he really enjoyed the food, sadly he passed away on 11 December but at least we know that the last few months of his life were happy.

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Review from J G (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother entered Needham court care home. I asked quite a few visitors what they thought about the home. Not one person had anything negative to say about the place and in 3 weeks, since my mom arrived, her health has improved a lot she is eating very well and the staff are very friendly and caring.
I would highly recommend. Needham Court to anyone that asked me.

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Review from David M (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care is good and also the staff. I have good friends here.

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Review from Eileen K (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend the home to people, the staff and management are very pleasant always willing to help whenever they can. My mam has been in 3 years now. Staff always go that extra mile for you, the atmosphere is very welcoming when you enter the home, lovely friendly pleasant place.

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Review from David C (Brother of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my sister was a resident ay Needham Court, she was very happy, felt safe and looked after. We as a family never thought our sister being a very private person would settle into her new surroundings, but because of all the staff particularly the management she was made to feel at home and
it was like a home from home. So clean and nicely decorated. Well appointed with a good menu at meal times. Our thanks and congratulations for our sisters care, but who unfortunately passed away whilst being admitted into the hospital.

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Review from Kerrie L (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review today was of a delicate nature as my mam's health was deteriorating and the meeting consisted of social worker also NHS continuing healthcare team and district nurse. Also, the senior staff member who I have to say was very very supportive to myself throughout this meeting and raised my all
concerns for mam to reside at Needham Court. I could not have done without her.

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Review from Caroline J (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a difficult decision to place a loved one in a care home. Although my Mother was a resident for a short time, the level of compassion, empathy and genuine love of their residents shines through. My mother passed away in a dignified, comfortable and peaceful manner and all the staff could
not do enough for my Mother and our family. My Mother was valued, listened to and all of her needs were met. Thank you to all the staff at Needham Court you made the last few months with my Mother very special and to see my Mam happy with a sparkle in her eyes again we could not ask for more.

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Review from Elizabeth H (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I & my family are really happy with mams care. We can't thank the staff enough mam is looked after with care dignity & respect. It takes special people to do the job so well. Mam has dementia she is nearly ninety-three mam has poor appetite carers coax her to eat. Mam always looks clean happy and well
cared for. The home is always updating decor & furnishings it's spotless clean Thankyou to all the staff for the care and keeping mam happy in her last years

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Review from Matthew C (Brother of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late sister resided at this home for about two and a half years. We were very surprised that she settled in here as she was a very shy and private person but the staff were wonderful and put her at ease straight away.
The atmosphere was excellent cleanliness and comfort could not be faulted.
Sadly
she passed away in February and again the support and compassion we received from the staff was faultless.

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Review from Derek R (Son of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. Staff always helpful and caring.

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Review from Gloria C (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff members extremely helpful in all aspects of mother's care.

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Review from Margaret R (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Needham Court for a few months now and we must acknowledge the excellent care that she has received. When she was first transferred; we as a family only expected her to live days or weeks. She had been in the hospital where she was losing weight, her dementia was rapidly worsening
and all she wanted to do was to sleep. She was extremely fragile and very unhappy. The staff however at Needham Court just took mum under their wings and on her second day there she participated in a wartime tea dance. They offer to involve mum in daily activities but if she wants to have a lie in then that is ok too. Mum is now happy, putting on weight and we have our mum back. She has a light in her eyes now that she had lost and this is all down to the staff at Needham Court. We will never be able to thank you for the extra time we have with mum and for the happy memories, we are now making with her. We would most definitely recommend this care home.

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Review from Claire S (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needham Court is fabulous.
It caters for all my mam’s needs- She has Alzheimer’s, not all residents have this though.
The staff are all wonderful and they all go out of there way to help.
The food always looks amazing too.
Mam also has a lovely room, which is always kept immaculate.
Her clothes
are laundered really quickly and put away lovely.
I can not fault the Home.

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Review from Lynne A (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing. Brilliant. 110% for everything. The care they give is first class.


Changed the quality of mum's life.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Needham Court Care Home is calculated as follows: ( (139 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Joann

Joann Mills

Job Title: Home Manager

“For me, kind care is genuine compassion and empathy and can motivate people to go above and beyond for others.”


As a dedicated healthcare professional, Joann has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Joann closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Needham Court.


When asked what she enjoys most about her role, Joann remarked:


“There’s nothing I don’t enjoy about my job, but seeing a big smile on a Residents face is definitely a highlight.”


In her spare time, Joann likes to wind down with a good book or exploring the beautiful Northumberland coast.


If you would like to find out more information about Needham Court, Joann has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.