Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.7 79 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Needham Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Mills (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Needham Court Care Home Reviews (79)

Total of 79, showing 61-79
9.7

Needham Court Care Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Needham Court Care Home has 79 reviews.

Overall Experience

  • 56
  • 22
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  • 1

Date Published

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63

Review from Georgia W (Granddaughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing with my grandma. They treat her with dignity and respect. They meet all of the family's requests and always help as much as possible.
I would highly recommend Needham Court to everyone!

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Review from A D (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression was just fab.
What a lovely, light central hall. Welcoming staff, very professional and friendly. We were shown around the care home and were informed of the day to day activities within the care home.
A couple of days later my mam moved into Needham Court. My mam has settled
in really well. Staff and management have been very caring and supportive.
It seems to be a very strong team and I am really glad with my choice of care home for my mam.
Thanks.

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Review from M M (Daughter-in-law of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into the home as an emergency case. The home manager was really there for us and had no problems when enquiring if my mother-in-law could come into the home.
The staff treated us with respect and dignity, showed care commitment compassion to us inside the home and outside. Support
was exceptional. My mother-in-law had been cared for by my husband and myself for 24 years and I can say that in the 8 months of my mother-in-law's life she was happy and had a life she never had, gratitude to all involved.

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Review from V L (Wife of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled well and the staff are always helping with a friendly manner and respectful when tending to his needs.

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Review from James D (Husband of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Needham Court since March 2015 and we have been more than satisfied with her care and treatment over the entire period. Any requests (never complaints) are dealt with almost immediately by a very caring management and staff and I would add that my wife is not the easiest of residents
to deal with.

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Review from J M (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in Needham due to vascular dementia. Her stay at this home was a very comfortable time and the staff met all her needs. They were very professional in their role. My mam gained a lot of trust within staff and the home.
She never had any complaints and became very settled but her condition
got a lot worse and she had to leave for full-time nursing.

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Review from Sandra S (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the saying goes "there's no place like home" but it's a comfort to say I've found the next best thing for my dear dad at Needham Court. The staff are 'hand-picked' as my dad reassures me and the facilities are uplifting, especially following the recent facelift. Despite progressing dementia, dad
still regularly writes notes of thanks for a wonderful stay. The staff are kind, compassionate and always ready to go the extra mile for both the residents and their family. Thank you sincerely for caring for my treasured dad.

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Review from J Y (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I carefully picked Needham Court for my mum to looked after well.
I can honestly say, I am pleased I chose this home. I am happy, good staff, good management, happy days.

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Review from Jim M (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff helpful, polite and knowledgeable with regard to my mam and admire their patience doing a very difficult job. The home itself seems to run very smoothly on a day to day basis. When entering the home it always smells of homemade food and I know my mam enjoys all meals.

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Review from Thelma H (Resident) assisted by family/friend published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Needham Court. The staff were friendly and very efficient. The meals were very good and there was a wide range of activities and entertainment which I enjoyed.

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Review from Irene W (Resident) assisted by family/friend published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very welcoming, with kindness and consideration. Staff seem to work very hard, are all caring and need good pay.
The food was good, a choice and all reasonable.
The home was clean and a pleasant environment.
Overall my stay here was good.

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Review from Brian S (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, helpful staff. Mam is well looked after and appears happy.

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Review from Julie H (Niece of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of Needham Court. The staff are fantastic with my uncle, his room is very good and his dignity and care is first class.

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Review from B C (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a lot of changes occurred since the new company has taken over and I must admit that the home has never been so better staffed with many new faces which must have a good feeling for many of the residents. Many of the staff have and will go that extra yard to achieve a residents comfort
and cleanliness and all round well being as they have always done. I am pleased that my parent is in this care home because the staff try and give so much to ensure that all residents do have their share of attention and help there are many unsung heroes out there.

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Review from C W (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care. My mother is very happy here. The staff are all approachable. Carers are amazing.

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Review from Sylvia L (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the management are lovely. They are approachable and listen to my mother's needs. If we require help, they endeavour to assist promptly and with a lovely manner.
They treat my mother with dignity and have gotten to know her as an individual with individual needs.
The home is clean, the
food nourishing and the atmosphere is pleasant and welcoming. I and my family, always feel welcome and reassured when we have visited.
Good home. Would recommend it.

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Review from D O (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approx 7 months. I am happy with the care. The home is clean and tidy. The staff are good and react well to her needs.

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Review from Steve B (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam hs been in Needham Court for over seven years I find the staff very friendly and very helpful when you need help they are there as fast as you can. Cannot fault the home in any way, hope they keep up the good work, always busy and a good bunch of people. Mam seems very happy keep up the good
work, thanks.

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Review from Lorraine M (Niece of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie entered Needham Court in May 2015. I cannot praise the staff highly enough, especially the Administrator. They are all wonderful, friendly, caring, sympathetic and kind - all the positive superlatives. The home is spotlessly clean and tidy. The visitors are treated as friends by the staff.
A brilliant home from home.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Needham Court Care Home is calculated as follows: ( (163 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 191 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Joann

Joann Mills

Job Title: Home Manager

“For me, kind care is genuine compassion and empathy and can motivate people to go above and beyond for others.”


As a dedicated healthcare professional, Joann has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Joann closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Needham Court.


When asked what she enjoys most about her role, Joann remarked:


“There’s nothing I don’t enjoy about my job, but seeing a big smile on a Residents face is definitely a highlight.”


In her spare time, Joann likes to wind down with a good book or exploring the beautiful Northumberland coast.


If you would like to find out more information about Needham Court, Joann has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.