Northview Lodge Care Home

Northview Road, Castletown, Sunderland SR5 3AF
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8.8 50 Reviews
  • Northview Lodge Care Home, Sunderland
Northview Lodge Care Home, situated in the residential area of Castletown on the outskirts of Sunderland, provides personalised nursing and residential care to older people.

This friendly home offers many areas and facilities for residents to relax and socialise with friends and family, including a lovely garden which is tended by residents, on-site hair salon and minibus to take residents on many exciting trips.

Northview Lodge also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The team at Northview Lodge takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, they also encourage residents to take an active role in the Castletown community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Northview Lodge to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Northview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jessica Watson (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Northview Lodge Care Home Reviews (50)

Total of 50, showing 1-20
8.8

Northview Lodge Care Home has a Review Score of 8.8 (8.792) out of 10, based on 6 reviews in the last 2 years. Over all time Northview Lodge Care Home has 50 reviews.

Overall Experience

  • 29
  • 19
  • 2
  • 0
  • 0

Date Published

50
0
1
6
44

Review from Beverley L (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Northview Lodge Care Home is outstanding. Excellent standard of care. The management team provide the best possible care to residents. The staff and nurses are very highly skilled. The care staff are outstanding, can't do enough for the residents and very helpful to the family. Highly recommend Northview
Lodge.

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Review from Wesley B (Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love my room and everyone who helps me to stay well.

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Review from A B (Wife of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently moved to this nursing home. And I am delighted to share my overwhelmingly positive experience so far. From the moment we arrived, the warmth of the welcome extended to us has been truly heartening. The level of care and attention my husband receives fills me with happiness and
reassurance, knowing he is in capable hands. What truly sets this establishment apart is their commitment to keeping me involved in every aspect of his care journey.
The staff exemplify kindness, generosity and approachability going above and beyond their requirements. I couldn't be more grateful.

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Review from J W (Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like bingo and going out on trips. I like my room, the staff are nice.

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Review from Sharon S (Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's a lovely home and I like everything about it.

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Review from A C (Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like it here.

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Review from M A (Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Good people. Staff very good.

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Review from Wesley B (Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my time here at Northview.

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Review from A M (Mother of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As stated below all my family and myself were perfectly happy for our son and brother being loved and cared for at all times while he was in residence at Northview Lodge. Sadly my son passed away on 22nd June 2022. We have visited the home to say our personal thanks to all his carers and staff.

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Review from Alan B (Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm over the moon, can't thank the staff enough.

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Review from P M (Brother of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints.
He is well looked after.
All the staff are very friendly and helpful and always keep us informed.
We are very happy with the care my brother receives.

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Review from Matthew L (Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home good.
The staff good.

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Review from H M (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here at Northview Lodge Care Home now for 12 years and I have a lot of respect for all staff who work. It's what you call a big family home. As they are here to look after us nearly every day and they give us a lot of time to talk to if you needed or just to chat in general. I love living
here, our staff are 100% amazing people.

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Review from Kayley E (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems very happy at Northview Lodge, he has a lovely room and he enjoys the meals. He was reluctant to join in with activities at first but he has now been enjoying days out and is joining in more. The staff are always friendly and the home is always clean. I would like to see the Covid regulations
relaxed more as my dad lip-reads and he finds it difficult when everyone is wearing a mask etc.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Northview Lodge Care Home

hank you for taking the time to complete a care home review regarding Northview Lodge. I am pleased to hear that your Father feels at home, the staff are nice to him and the home is lovely and clean. Providing a caring, happy home is what we pride ourselves on most. We are sorry that you found the communication barrier a little frustrating with regards to the staff wearing masks around your Father and the processes that we need to follow in conjunction with Government Care Home Guidance.


Thank you for bringing this matter to our attention, as concerns of this nature help us to improve our service and to explore an alternative face mask, which could help with communication between Residents and Colleagues. If you wish to discuss the matter further please contact the Home Manager directly who will do her utmost to work with you to remedy any concerns.


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Review from Paula W (Sister of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this home highly enough. My brother is currently a resident there and the care he has received whilst in this home is second to none, we recently had a family wedding, the carer and nurse who chaperoned my brother were absolutely brilliant with him on the day. They were very attentive
to his needs and were also very discreet when attending his needs which was lovely to see, they really know how to care for their residents. I would also like to say that the other staff in the home went above and beyond to help my brother feel part of the wedding party by dressing up his wheelchair in the bridesmaid's colours, it was so thoughtful and we all thought it was absolutely amazing, we can't thank all concerned enough as we were truly overwhelmed by everything they did for my brother on the day. I have to say though the carer and nurse really deserve recognition for all their efforts on the day, we really appreciate everything you did on the day. Thanks.

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Review from Peter Y (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is brilliant.
Excellent staff.
Love it!

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Review from Susan H (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this home because of the activities eg: cooking, art and, especially shopping and entertainment from the staff. I compliment the kitchen staff. I love cooking and art, going shopping and going out for meals.

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Review from S G (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are taken on activities. I enjoyed going to Beamish. I like to do yoga in my bedroom.

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Review from P W (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, staff are amazing and my husband wouldn't be where he is today without their care, devotion and encouragement. My husband is making great progress with everyone's help and support, we are all excited as to what 2020 will bring. Couldn't have wished for a better place for my husband's
recovery will be forever grateful for everything the staff have done for him and for us all as a family.

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Review from E M (Mother of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with all the love and care and attention given to my son. I have full confidence with all who attend to my son. Who rarely converses, but the staff give him full attention for the need. We rarely see the manager and have not had a meeting with him.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Northview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Northview Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.056 Points relating to the number of positive Reviews for Northview Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 5 Positive Reviews ÷ 9 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Northview Lodge Care Home

What types of Care is Northview Lodge Care Home registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northview Lodge Care Home provide?

Palliative Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Northview Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Northview Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northview Lodge Care Home to the centre of Sunderland?

2.4 mile(s) as the crow flies, distance by road may be significantly further.