Northview Lodge Care Home

Northview Road, Castletown, Sunderland SR5 3AF
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8.8 50 Reviews
  • Northview Lodge Care Home, Sunderland
Northview Lodge Care Home, situated in the residential area of Castletown on the outskirts of Sunderland, provides personalised nursing and residential care to older people.

This friendly home offers many areas and facilities for residents to relax and socialise with friends and family, including a lovely garden which is tended by residents, on-site hair salon and minibus to take residents on many exciting trips.

Northview Lodge also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The team at Northview Lodge takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, they also encourage residents to take an active role in the Castletown community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Northview Lodge to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Northview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jessica Watson (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Northview Lodge Care Home Reviews (50)

Total of 50, showing 21-40
8.8

Northview Lodge Care Home has a Review Score of 8.8 (8.792) out of 10, based on 6 reviews in the last 2 years. Over all time Northview Lodge Care Home has 50 reviews.

Overall Experience

  • 29
  • 19
  • 2
  • 0
  • 0

Date Published

50
0
1
6
44

Review from Janice L (Daughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Awesome carers and an awesome manager. Someone I don't even know speaks to me like a family member! A certain carer is awesome speaks to me like a normal person and not like an idiot. Spoke to another carer a couple of times and he is like a true, honest person that really cares about my dad.

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Review from P H (Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been resident at Northview Lodge for 15 months now and whilst some of the staff are excellent and take the opportunity to improve their knowledge of my condition and what they can do to help me; others have no interest but to sit around chatting and do as little as possible.

Reply from Clare Sheehan, Careline Advisor at Northview Lodge Care Home

Thank you for taking the time to give us your feedback. Northview Lodge’s team is passionate about providing kind and bespoke care for our Residents. We are sorry that you have not always experienced excellent communication and interest from our team. We will continue to discuss the importance of kindness, engagement and communication with teams and we will continue to ask for feedback from our Residents. We would like to invite you to talk to us at any time to discuss any aspects of your care.


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Review from Nicola E (Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here because I feel that I am really wanted and well looked after.

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Review from S P (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience I have is very good. Living here is much better than my last place where I lived.

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Review from Kirsty W (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with our Mam living in Northview Lodge. We feel she is well cared for and there is always someone to chat to her and include her with the rest of the residents.

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Review from J G (Brother of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and have made my brother feel good about living here. He now thinks of this care home as his home. There has been a big improvement in his behaviour and his ability to face emotional issues.
My family never believed that he would have made such progress. Amazing!

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Review from Angie T (Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need to let you know what a fantastic life I am having in Northview Lodge. The staff are all brilliant and I am so, so proud to be a resident of a home that has got an outstanding off the CQC because they damn well deserve it.

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Review from John T (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff take me shopping.

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Review from Susan S (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this home is a very nice home where the staff are very helpful and friendly and do lots for me and other residents and I get taken shopping which I do love doing. Also, I love cooking and entertainment eg singing to music and I love doing art.

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Review from Shirley F (Sister of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here since 2001 and has received kindness, respect, privacy and good medical care. I would definitely recommend this care home. Also, he loves the food, which looks and smells delicious to me too.

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Review from K K (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in January 2016, totally bewildered and confused, being aware of my medical history due to years of 'self' abuse of alcohol. Now, with the extremely helpful and considerate, professional staff employed on site, I have grown in confidence and feel I am reborn.

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Review from Helen H (Wife of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for 5 months. The care he receives is excellent and the staff are all wonderful. I am confident that he is being looked after well and I could not ask for more. As I live 40 miles away, it is very reassuring to know I do not have to worry about him when I cannot be there.

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Review from Graham P (Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very anxious when first moved in here, meeting new people, strange surroundings, new area of Sunderland etc.
I like to keep myself to myself and prefer as little noise and disruption as possible.
Staff and management are very helpful to me. Thanks a lot.
Hope I can move on from here to nice accommodation,
still see my mam and stay off alcohol. Thank you all.

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Review from Joan P (Mother of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son settled and he liked being at Northview Lodge, so I relaxed and stopped worrying. The staff were so obliging in all ways. Nothing was a bother.

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Review from S S (Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I commenced residing approximately 3 months prior to this report. I was reluctant to engage with staff as I did not anticipate such a lengthy residing, therefore this report must be read within the context of my overriding depression. I have no experience of any other residential care home.
I believe
that I have been treated with dignity and have received the requisite level of care. However, my needs are constantly changing and I am not sure staff are keeping up with my changing needs. Staff are generally polite although sometimes feels as if the attention I get is through gritted teeth. The staff that I have had the most interaction with have been particularly supportive.

Reply from Katie Price, Careline Advisor at Northview Lodge Care Home

At Northview Lodge, we encourage people to express their thoughts, feelings and perceptions, positive or negative, as we consider doing so to be an integral part of their care and recovery plan. This is particularly important for people who find themselves living with us when they would choose to reside elsewhere if they could. We acknowledge people’s feelings on a day to day basis and work with them to build on their positivity and to work together to address any negativity that they may be experiencing at that time. At Northview Lodge providing kindness in care and delivering the best care experience for people is at the heart of everything we do.


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Review from Graham T (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy living at Northview Lodge. Really enjoying going on holiday with other residents and would recommend Northview Lodge to anyone interested. Love to go to cookery and enjoy bowling and days out with staff and residents.

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Review from Linda W (Mother of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with all levels of care my son has received so far. Management and carers show lots of care and compassion for all the residents and go out of their way to keep them entertained.

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Review from Ashley H (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone does enough for me and has done their best since I came here.

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Review from Peter S (Resident) assisted by family/friend published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like getting visitors and activities out to Blackpool. I like being able to spend time in my room. I like going out for meals. I like it when there are singers and entertainers in the home.

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Review from Alan R (Resident) assisted by family/friend published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here. I like all the activities and the trips. I've had lots of opportunities to make things which I really like. The staff are great and I feel well looked after. I like playing bowls.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Northview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Northview Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.056 Points relating to the number of positive Reviews for Northview Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 5 Positive Reviews ÷ 9 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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