Northview Lodge Care Home

Northview Road, Castletown, Sunderland SR5 3AF
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8.8 50 Reviews
  • Northview Lodge Care Home, Sunderland
Northview Lodge Care Home, situated in the residential area of Castletown on the outskirts of Sunderland, provides personalised nursing and residential care to older people.

This friendly home offers many areas and facilities for residents to relax and socialise with friends and family, including a lovely garden which is tended by residents, on-site hair salon and minibus to take residents on many exciting trips.

Northview Lodge also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The team at Northview Lodge takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, they also encourage residents to take an active role in the Castletown community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Northview Lodge to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Northview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jessica Watson (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Northview Lodge Care Home Reviews (50)

Total of 50, showing 41-50
8.8

Northview Lodge Care Home has a Review Score of 8.8 (8.792) out of 10, based on 6 reviews in the last 2 years. Over all time Northview Lodge Care Home has 50 reviews.

Overall Experience

  • 29
  • 19
  • 2
  • 0
  • 0

Date Published

50
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1
6
44

Review from Robert S (Resident) assisted by family/friend published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like going out with the staff for day trips out. I love my TV - it's my own and I like it.

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Review from Gloss Gloria C (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here from Southampton, not knowing anybody here and made quite a few friends.
Staff have always been excellent with me but some find my accent difficult to understand.
I'm a happy go lucky lass.

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Review from Karen W (Mother-in-law of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find home to be clean and staff are really good, always treated with respect. Find my mother-in-law is always happy, contented when I visit.

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Review from David N (Brother of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quiet place with staff, very good when speaking to staff, very helpful.

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Review from Gillian S (Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is lovely. Enjoy living here.

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Review from Dean A (Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's alright. I like the staff.

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Review from Paul W (Nephew of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my uncle 3 times a week and he is always well dressed for when I come, I find the staff excellent and can always talk to them if there is a problem. My uncle is always happy so they must be doing things right, his room is always clean and tidy.

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Review from Joseph M (Father of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the standards of staff, facilities etc. and endorse, as we have said before that our son gets first class treatment and attention for all his needs. The refurbishment of all areas is first class. The décor is excellent. Well done.

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Review from Debbie A (Widow Widower) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited this care home recently I found the staff all very friendly and polite. Home was clean and residents seemed more than happy. Lunch looked appetizing. Plenty of free drinks of tea and coffee supplied.

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Review from Andrew A (Husband of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is supportive and very nice. All the staff are very helpful.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Northview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Northview Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.056 Points relating to the number of positive Reviews for Northview Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 5 Positive Reviews ÷ 9 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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