Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.5 95 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.

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Care Provided by Pavillion Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Britton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Pavillion Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,138
    • Self-Funded Nursing Care from £1,396
    • RESPITE Self-Funded Residential Care from £1,138

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pavillion Residential and Nursing Home Reviews (95)

Total of 95, showing 1-20
9.5

Pavillion Residential and Nursing Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years. Over all time Pavillion Residential and Nursing Home has 95 reviews.

Overall Experience

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Review from E H (Resident) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing I had to have 24/7 care I chose this home and I feel I am in the right place. I am very happy here. I have been here six weeks. I love my room. I have some of my possessions around me and feel my room is cosy and homely. Thank you to everyone for their kindness in looking after me.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind words for our team at Pavillion, they will be delighted to read your comments. It's wonderful to hear that you feel so comfortable, that your room feels so cosy and that you're happy with the care you receive. Your feedback is greatly appreciated.


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Review from N L (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is well cared for and happy. Staff are very friendly and helpful.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words for our team at Pavillion. We're so pleased to hear that your mum is so well cared for and happy. Our team takes great pride in providing a friendly and supportive environment, and your feedback will mean a lot to them, thank you.


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Review from R G (Sister of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus.
My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.


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Review from P F (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Pavillion for almost 12 months. He settled in immediately and is very happy there. I have found the staff to be friendly, caring and helpful at all times and would highly recommend this care home to anyone who was considering a care home for a member of their family.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review. We're so pleased to hear that your father has settled in so well and that he is so happy at Pavillion. Our team takes great pride in providing a friendly, caring, and supportive environment. Your recommendation means so much to us. Thank you for your support.


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Review from H H (Daughter of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and
has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.


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Review from L R (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even
nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person.
I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.


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Review from Jean R (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean.
Things I would improve :
1. Rooms to be painted fresher, brighter colours.
2. Less dependence on agency staff
at weekends.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.


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Review from Christine G (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam, aged 96, had a stroke which greatly affected her mobility.
From the first moment she arrived at the Pavillion, she was given a warm welcome, treated with dignity and in a friendly but professional way.
It is such a relief to see Mam settle into her new home so quickly. I cannot thank the managers
and staff enough.
Mam is waiting for an assessment for care and support but what has been provided so far has been good.
No activities yet, but she has been invited to join in when she can.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your thoughtful review. We're so pleased to hear that your mother felt so welcomed and cared for from the moment she arrived at The Pavillion. We are delighted that the care provided so far has met your expectations and of course, we'll continue to encourage her to participate in activities at her own pace. We are here to support you both every step of the way. Thank you for your kind words.


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Review from P L (Wife of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations.
The staff throughout the home are very welcoming and offer help where they can.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words and positive feedback for the team at the Pavillion. We're pleased to hear that you're satisfied with the care your husband is receiving and that the welcoming nature of the staff makes a difference. Supporting our residents and their families is our top priority and your appreciation means a lot to us.


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Review from Maureen H (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt review for the Pavillion. It's wonderful to hear that you feel so safe, secure and content here. Your kind words about the kindness and respect shown by the staff are truly appreciated, we will be sure to share them with the home manager and her team.


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Review from Sheila S (Wife of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the Pavillion is everyone is so caring towards the residents. They go well beyond the call of duty. I can relax knowing my husband is getting well looked after.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for such wonderful feedback. The team will be delighted to hear how relaxed and confident you are in the care your husband is receiving at the Pavilion. Hearing that the staff go above and beyond for the residents means so much and reflects their commitment to providing exceptional care. Your words are greatly appreciated and will be shared with the team, thank you.


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Review from Raymond P (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have great staff, everyone is approachable and friendly. The rooms could benefit from being decorated otherwise nothing to complain about.

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Review from Max R (Son-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law needed to visit hospital urgently, from the care home, and we were unable to travel with her for personal reasons. So a carer from the Pavillion travelled with her and waited with her. Shortly after she had gone to the hospital I was able to make my way to the hospital. When I arrived
at the hospital I noticed the carer was very supportive and caring towards my Mother-in-law all the time she was with her, this reassured me that my Mother-in-law is getting the best care possible.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind review. We are glad to hear that our carer was able to provide the support and care your mother-in-law needed during her hospital visit. Our priority is always to ensure the well-being and comfort of our residents and provide the best care possible. Your feedback is truly appreciated thank you.


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Review from J W (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum had a fall and was quickly referred to hospital by the home. The day we were in hospital the care home rang us and we discussed the risks of falling as the room we had chosen was small and didn't have a lot of space around the bed. The team wouldn't have been more helpful, a room had very recently
become available and they suggested Mam could move into here, as it was more spacious and would have easier access for the carers. the team was brilliant, they had the room cleaned and refreshed (it had been cleaned previously and moved all of her belongings into the room ready for her return from hospital later that day. It was such a weighty of our minds and the whole team went above and beyond to help out.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your experience. We're so glad to hear that our team at the Pavillion could offer support during what must have been a worrying time. Ensuring your mum's safety and comfort is our priority, and we're pleased that we could quickly provide a more spacious room to accommodate her needs. It's wonderful to know that the transition was smooth and helped ease your concerns. Your feedback is greatly appreciated thank you.


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Review from A B (Wife of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into The Pavillion four weeks ago and I cannot give enough thanks and praise for the outstanding support and help all of the staff have given my husband and myself to adjust. It is truly a welcoming and loving home from home where my husband is now settled and happy.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you and your husband have had such a positive experience at The Pavillion. Our staff are dedicated to providing a welcoming and supportive environment and we're glad to know that your husband is happy and settled. Your feedback means a lot to us!


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Review from M M (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently moved to Pavillion Nursing Home after a series of traumatic and distressing events at her previous care facility. From the initial unannounced visit to see if Pavillion could meet my mother's needs, we were exceptionally impressed with the level of service offered. The Pavillion
is well-managed with well-qualified, compassionate staff who are now providing my mother with the holistic care she deserves. We honestly can't thank or praise the staff at Pavillion enough for their expertise in looking after Mum. Knowing she is safe and receiving first-class care gives me confidence we made the right decision moving her to Pavillion.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your five-star review, it sounds like you certainly made the best choice finding the Pavillion and the team will be delighted to read your praise for their first-class care.


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Review from J G (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beyond happy as a family. A difficult decision was made easy. The care is amazing. My husband settled in straight away. He looks so much better.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your wonderful review of Pavillion; we are so pleased your husband has settled in so well, the team are certainly very special.


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Review from S F (Respite Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed a couple of nights respite and found it comfortable and all my needs were being met. Nothing was too much trouble for the staff. It was a relaxed and easy visit. The only negative would be the lack of internet and phone signal, could not speak to family or use the internet at all which is a
shame in this day and age. However a really comfortable stay and will be back for another stay. Thanks again to all the staff.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your review for Pavillion, we are delighted you felt so welcome and look forward to welcoming you back for respite. Regarding the internet connection, please be assured we are working hard to resolve this.


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Review from A M (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just writing to post a fabulous review for the staff and facilities of the Pavillion Care Home. I was lucky enough to get a bed for my mam on the 1st of September last year, knowing that she would eventually need nursing and palliative care. My mam unfortunately passed away on Sunday after a long
battle with physical, ill health and dementia. Her care at the Pavilion has been second to none. The friendliness, humanity, care and compassion from all the staff has been wonderful and much appreciated. I cannot rate the Pavillion high enough and would not hesitate to recommend to anyone needing a clean, friendly and welcoming home. Thank you so much for everything you have done for my mam! I cannot thank you enough!

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for leaving such a beautiful review, especially at such a difficult time. The team at Pavillion will be so proud to read your comments and hear what a difference they made during those final months.


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Review from P M (Wife of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to the care home in March 2023, the care has been excellent and the staff are fantastic.
I would definitely recommend, it gives me peace of mind to know he is being so well looked after that we are free to visit whenever we wish.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your review - our team at Pavillion will be delighted to read your comments and hear your praise for the care they provide.


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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Pavillion Residential and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 280 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

John

John Walton

Job Title: Nurse

Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"


Donna

Donna Normile

Job Title: Chef Manager

Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.


Jasmine

Jasmine Malpas

Job Title: Team Leader

Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".


Frequently Asked Questions about Pavillion Residential and Nursing Home

What types of Care is Pavillion Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pavillion Residential and Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pavillion Residential and Nursing Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Pavillion Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pavillion Residential and Nursing Home to the centre of Houghton le Spring?

0.8 mile(s) as the crow flies, distance by road may be significantly further.