Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.5 95 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.

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Care Provided by Pavillion Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Britton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Pavillion Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,138
    • Self-Funded Nursing Care from £1,396
    • RESPITE Self-Funded Residential Care from £1,138

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pavillion Residential and Nursing Home Reviews (95)

Total of 95, showing 21-40
9.5

Pavillion Residential and Nursing Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years. Over all time Pavillion Residential and Nursing Home has 95 reviews.

Overall Experience

  • 55
  • 33
  • 7
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Review from Jane W (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Pavillion provided excellent respite care for my 'active but frail' 100-year-old mother.
As this was our first use of such services we all had anxieties, but we need not have worried. Everything worked as planned, and Mum enjoyed her weeks holiday. She returned to our care in an excellent
state (mentally and physically) and had thoroughly enjoyed her stay - praising the friendliness of the staff. Thanks to everyone - will certainly use again.
As this was respite the room was obviously not used permanently. Could have done with a lick of paint in bathroom.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your wonderful comments about the team at The Pavillion - they look forward to welcoming your mum back for respite care in the future.


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Review from Sharon P (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to the Pavillion in June from hospital. He has settled in a lot better than I had hoped and this is due to the wonderful way my dad has been treated, which is with the utmost respect and dignity, together with the absolutely outstanding quality of care he has been given. He is now eating
regularly, this is due to the exceptional quality of the food which is available to him. He is now enjoying his drinks plus his snacks. All the staff and I mean all the staff are amazing and dedicated to their roles, they are friendly and welcoming. They make you feel that nothing is too much trouble. I feel that they genuinely want the best for my dad, which warms my heart. I was initially concerned about my dad going into a nursing home because I felt that I had let him down as I was unable to provide him with the 24-hour care he deserved, but I can see that he is content, happy and getting stronger. His smiles have returned, as has his humour, which I thought I had lost forever. This is all due to him being in the best nursing home I could ever have imagined. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you so much for taking the time to review our home and for such kind words for our team. It is wonderful to see that your father is going from strength to strength in our care and that you have your father smiling again. Our team will really appreciate this lovely review. Best wishes, Fae.


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Review from N W (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for three weeks. I have no issues, the staff are friendly and professional.

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Review from Sharon S (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care and attention my mother gets, the nursing staff and carers are attentive to my mother's requirements. The home is friendly and supportive of my mother and the family. Staff are approachable and as a family, it is a great relief to know that my mother is happy and
well looked after.
The staff are angels and certainly deserve more recognition.

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Review from Margaret B (Wife of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He has only been a resident for a short while, but I have found everything to be very good. Good food and ready helpful staff.

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Review from S S (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been in the Pavillion since December 21st 2023. At first, she was unsure because she was very independent and for the first week she kept packing her clothes up every day. She's settled in now and the staff are lovely and she's put on weight.

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Review from G P (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive and caring to all residents and this is very important to me.
I am very happy with the care my mother receives at the home.

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Review from Lawrence W (Husband of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Managers and all staff have been unfailingly professional and caring. They have given priority to my wife's dignity at all times. My wife is very settled in her environment at Pavillion and no longer has the compulsion to search for her (long deceased) parents, which led to serious accidents when she
was at home. I would unreservedly recommend Pavillion to others.

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Review from A G (Wife of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care my husband receives.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you so much for taking the time to review our home - it is so appreciated and we are so pleased to hear you're content with the care your husband receives. Best wishes, Fae


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Review from M L (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and seem to care about the residents even though sometimes the resident's behaviour can be challenging at times. They tell you whatever is going on with your relative. The only complaint is some things go missing at times (clothes), even with names on, but this seems
to be a common theme in care homes.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you so much for taking the time to review our home and for your wonderful comments about our caring staff. Our team take your feedback very seriously so I'll be sure to pass this on, and we can work towards a solution together. Best wishes, Fae


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Review from Susan D (Wife of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for in the circumstances. His personal hygiene is good. Making small steps hopefully to walk again. I would recommend home.

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Review from K P (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Pavillion for four years, but has sadly recently passed. She was happy there. The staff have been brilliant. She loved the food and always joined in the activities, towards the end she was cared for with dignity and respect. Overall the standard of professionalism and
care have been exemplary.

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Review from David P (Son-in-law of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise more highly the care my mother-in-law received at Pavillion Residential and Nursing Home.
the staff and accommodation were excellent and my mother-in-law was always well cared for and treated with dignity.

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Review from H H (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has not been very well during this month. The staff have been so respectful of her wishes and treated her with dignity and love. Unfortunately, Mum's condition deteriorated and she sadly she passed away on the 25th of June. The staff were with her throughout this time to comfort and reassure her.
I cannot thank them enough for everything they have done for Mum. The Pavillion is a superb care home. Thank you.

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Review from P H (Son-in-law of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End of life. Last four weeks Mother becoming less and less mobile but still sharp witted. Had a fall taken to hospital. Discharged back to Pavillion, at all times the staff were very helpful and caring.
Mother passed away with the carer present she had dignity, respect, kindness and love.

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Review from Glenis S (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and efficient staff. Mam is happy and well cared for. Mam is given choices of food, clothes and where to sit. The room is large and clean. Staff are friendly and always have time to talk about Mam.

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Review from H E (Daughter-in-law of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor communication from staff to relatives regarding my dad. Feel as though he is not treated as an individual.

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Review from D E (Daughter-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have discussed in length our concerns. And it seems to fall on deaf ears. Room cleaning and the family member left in a wheelchair, when likes T.V and room but mostly oral hygiene. The nursing staff are brilliant and so are most of the staff, but this should not be happening. Think there could be
more done with residents for mind and interests.

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Review from S B (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems settled and happy with his care. Staff are hard working and are always pleasant. I have no concerns or issues and would recommend this care home to others.

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Review from Linda S (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had issues in the past, but these were resolved very quickly to our satisfaction. Thanks to all concerned.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Pavillion Residential and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 280 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

John

John Walton

Job Title: Nurse

Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"


Donna

Donna Normile

Job Title: Chef Manager

Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.


Jasmine

Jasmine Malpas

Job Title: Team Leader

Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".