Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.5 95 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.

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Care Provided by Pavillion Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Britton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Pavillion Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,138
    • Self-Funded Nursing Care from £1,396
    • RESPITE Self-Funded Residential Care from £1,138

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pavillion Residential and Nursing Home Reviews (95)

Total of 95, showing 41-60
9.5

Pavillion Residential and Nursing Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years. Over all time Pavillion Residential and Nursing Home has 95 reviews.

Overall Experience

  • 55
  • 33
  • 7
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Review from Linda E (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in this nursing home a short while, but we cannot fault the care and support she has received while there. Every one of the staff has treated Mam with outstanding care and all have been very friendly and supportive to me and my family. The medical care is also first-class.

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Review from R O (Granddaughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional environment. Staff provide excellent care and really know their service users.

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Review from A N (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was end of life. The nurses and carers cared for him with the utmost care and dignity, keeping me informed every step of the way. The nursing staff were the best I have ever encountered and being a nurse myself is the highest praise that I can give. The carers were exceptionally good and always
smiling which shows their dedication in unprecedented times. I will be forever grateful for the care received and the support of family.

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Review from B L (Husband of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at the home since the 17th of December 2021. This place has been fantastic. The staff are all attentive, friendly and professional. All of my wishes for my wife have been implemented. She gets up every day, washed, dressed and take part in activities until my arrival. I assist
with her lunch. The food is excellent. Home-made with quality ingredients and the portion size is more than ample. This home is great.

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Review from T H (Husband of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the Pavillion care home for a number of years now. I found the care she receives is extremely good and the staff are brilliant.

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Review from R T (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy mum was able to get into this home - Pavillion Residential and Nursing Home. Her room is lovely, with plenty of space to put all her personal belongings and make it feel like her home. The staff are brilliant with her and me. The whole house is super clean and modern. Lots of things
going on. The food is plenty and very good.


This is an extremely good home. Well organised.


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Review from Lynne H (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was here for respite stay at the end of July. All the staff were really caring and respectful with my Dad, making a fuss of him. He thoroughly enjoyed his stay. Thank you so much for treating him with dignity.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words and review. It is wonderful to hear that your Dad's stay was a happy one - we do hope you consider our home again if you ever have the need for more respite care. Best wishes.


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Review from P H (Son-in-law of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid safe. Pleasant staff. Test carried out making me feel at ease. Mother likes being here...

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Review from J M (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam has only been in the home for five days. We have only seen it from outside and the one visiting room. My mom seemed settled and happy, she was not wearing her prosthetic breast when visited and staff were unaware. A carer was with my mom and there was excellent chemistry and you can see her care
and patience (I know we cannot put names, but she was brilliant!). The place looks very run down and could do with a bit of money spent on it to brighten it up.

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Review from Alison C (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been friendly and helpful throughout the process of choosing a care home and getting my parents settled in. It is a big change for my parents but they seem to be settling in very well due to the care of all the staff. They are particularly impressed with the standard of the food!

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Review from J T (Brother of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant and caring management and staff.

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Review from Julie M (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very professional and friendly. Mam is well cared for and very clean and happy.

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Review from S T (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to Covid not being into the unit my mam is on. When the first visit at the beginning of April, we had a good feel about the home, met the manager first, she was lovely and so have all the staff since met. Hopefully, the home will soon be fully open to family and friends then will be able to fill
the options in that they deserve.

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Review from Donald B (Husband of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and polite. The staff are very good and caring.

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Review from Janice G (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for and supported by all the staff. I am looking forward to visiting my mother on a more regular basis, once visiting is back to normal. The staff have been very accommodating.

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Review from E N (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, very co-operative and always pleasant to talk to. Rooms are always spotless. I know I can call anytime and get an update on my father which puts my mind at ease, knowing he's getting the best care he needs. Very thankful for the care and being there for us.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your review - it is wonderful to hear you have peace of mind with your father being in our care at Pavillion.


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Review from R C (Son of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, nurses and carers have been very helpful and informative. They have assisted with all our needs in this stressful time. My father seems to be very well looked after whilst in the home. His room and accommodation is excellent. Everyone deserves a big thank you during this very trying time
with Covid.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words and fantastic scores for our home, it'll be much appreciated by our team.


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Review from M B (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident for nearly 8 years and thought of it as her home, she was wheelchair-bound but could manage to get around the home quite easily. She was treated with dignity and respect from all the staff. Towards the end of her life (21st July 20) the care, attention, support and kindness she
was given was second to none. My brother and I cannot thank the staff enough for what they do, true dedication.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words about our home and team. I am very sorry to hear of your mum's passing. I am sure after being at Pavillion for such a long time she will be truly missed by the team. Best wishes, Fae.


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Review from B P (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Pavillion Residential and Nursing Home for 2 years. No problems and really well cared for. Staff are fantastic and the amenities are very good. We know that Dad is being well looked after and cared for the way he needs to be. Thank you for all of this.

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Review from J E (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In unforeseen circumstances, due to covid-19, my father appears to be receiving excellent care from both care staff and nurses. Although the home has been on lockdown for several weeks, and I have only been able to speak to Dad on the phone, he sounds very well. I am also delighted that I have been
informed that my dad has not contracted the virus, and the home is also covid free. Well done to you all!

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your review and kind words about our home - our team will really appreciate it. Best wishes, Fae.


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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Pavillion Residential and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 280 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

John

John Walton

Job Title: Nurse

Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"


Donna

Donna Normile

Job Title: Chef Manager

Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.


Jasmine

Jasmine Malpas

Job Title: Team Leader

Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".