Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.5 95 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.

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Care Provided by Pavillion Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Britton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Pavillion Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,138
    • Self-Funded Nursing Care from £1,396
    • RESPITE Self-Funded Residential Care from £1,138

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pavillion Residential and Nursing Home Reviews (95)

Total of 95, showing 61-80
9.5

Pavillion Residential and Nursing Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years. Over all time Pavillion Residential and Nursing Home has 95 reviews.

Overall Experience

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  • 33
  • 7
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Review from G W (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Re. lockdown, thank you for keeping everyone safe, it speaks for itself. All the staff are fantastic at doing their jobs. We take our hats off to them. Mam has a lovely bedroom, well looked after, and all her family know that she is happy and safe. We all thank you.

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Review from K R (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my mother has been cared for. Staff are always very friendly and helpful. Although my mother can't speak to you, I can see she is very content in the home and I am happy with her overall care. The only negative would be I feel family members should be given a code to let themselves
in and out as there has been several times we have had to wait for this.

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Review from S B (Niece of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers and other staff are very friendly and really helpful.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words about our home and team. Best wishes.


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Review from Frank L (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pavillion is very well run and it has a pleasant, clean, tidy and welcoming environment. The staff are superb - they are so hard-working, helpful, caring, cheerful and efficient and they have their resident's comfort, security and needs as their main priority. On behalf of my two brothers and myself
we cannot praise and thank the staff enough for all the help, care and dedication they have given to our mother (and indeed all the residents) in the last year since she moved in last year (June 2019). This includes all the trials and tribulations of the past three months Covid-19 lock-down, which to date has been so professionally and successfully handled. Mam is healthy, happy and well in her residential home. There are a wide range of activities on offer to occupy the residents. I am well impressed and I totally endorse and recommend The Pavillion Residential and Nursing Home.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a wonderful and thorough review of our home. Our team will really appreciate your kind words. Best wishes.


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Review from M K (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has had to go into the Pavillion temporarily after having a stroke, and whilst we have an extension built on the house for her, the home came on recommendation from a friend. Whilst the home is currently on lockdown due to Covid-19, the staff and the care Mam has received so far has been excellent.
They are helping her every day with the exercises, and I have seen great improvement in her. The staff always have her best wishes at heart and make sure she is in the best of her health whilst in their care.

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Review from Brian F (Son-in-law of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home has a very pleasant environment. All the staff are welcoming, cheery and very approachable. The home is clean, warm and secure.

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Review from P Y (Sister of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff were very helpful and informative, giving me all the information I needed to ensure my sister would be well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words. Best wishes, Fae


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Review from Michael B (Son of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. The care home is open to all, and we were encouraged to talk to anyone while we were there. Mum has settled into the home very well.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a lovely review. I will be sure to pass this onto the team, they will really appreciate your kind words and it is wonderful to hear how well your mum has settled with us. Best wishes, Fae.


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Review from J B (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with dignity and the staff are friendly, helpful and very nice people.
She was apprehensive at first but grew to love her room and the staff.
Would recommend very highly.

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Review from R C (Brother-in-law of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the building until we left, we felt that we had entered a large happy family home. All of the staff were very amenable, helpful and attentive. The home was clean and the rooms pleasant. Most importantly, my sister-in-law was content and pleased with the food, accessibility
and amenities.

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Review from T T (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pavilion care home is very caring and helpful. Since my dad came here from another home, where he was like a skeleton and on death's door. Since he has come in it has changed his life. Only low point is he is tied to a chair.

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Review from A D (Son of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found the atmosphere friendly and welcome.
My other relatives who visit the home say the same.
The staff are very approachable and my dad always seems to be content when we have been (compared to when he lived in his own home, where a lot of the time he wasn't which was so unlike him). There
are plenty of activities and although my dad often prefers to be in his room, if it wasn't for his illness, I'm sure he would join in.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your lovely review - it is wonderful to hear how pleased you are with our home and that your father is well-contented living at Pavillion. Best wishes, Fae.


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Review from C H (Regular Volunteer) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were to carry out our monthly service (Church). We were pleasantly accepted into the building and shown to the lounge where the service was to be held.
We saw that the room was comfortable and adequate.
Residents were already seated.
We had a lovely service and the residents seemed to enjoy it.
Looking forward to next time.

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Review from L F (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been here a couple of weeks so all I can add is so far, so good.

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Review from W H (Regular Volunteer) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit the home to conduct a church service monthly. Some residents with their carers visit our coffee morning most weeks on a Tuesday.
They have all become our friends and we look forward to seeing them at our church as well as at the monthly church service in the care home.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a lovely review - we hope you continue to visit the home and our residents for time to come. Best wishes, Fae


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Review from J T (Wife of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They care for my husband very well. Always washed and showered and always looks tidy in himself.
He even goes out to the seaside which he loved very much. He had his fish and chips. He is happy in himself.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words about our home. I will be sure to pass this onto the manager at the team. Best wishes, Fae


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Review from S F (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care hasn't been great lately but seems to be on the up. Seems to be understaffed.

Reply from Fae Doherty, Senior MArketing Officer at Pavillion Residential and Nursing Home

Thank you for your feedback - please know that the manager's door is always open for you, and she would be more than happy to speak with you. Many Thanks.


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Review from C W (Daughter-in-law of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, always helpful and caring staff.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for taking time to review our home and for your kind words. Best wishes.


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Review from J W (Nephew of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a Godsend to have my uncle at the Pavilion, knowing he has the best care, the management and the great staff that work so hard. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your lovely feedback. I will be sure to pass your thanks onto the manager and the team. Best wishes.


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Review from A P (Wife of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at the Pavilion. I feel that he is well looked after and his needs are being met very well.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words. I will be sure to pass this onto the manager and the team. Best wishes.


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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Pavillion Residential and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 280 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

John

John Walton

Job Title: Nurse

Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"


Donna

Donna Normile

Job Title: Chef Manager

Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.


Jasmine

Jasmine Malpas

Job Title: Team Leader

Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".