Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.5 95 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.

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Care Provided by Pavillion Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Britton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Pavillion Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,138
    • Self-Funded Nursing Care from £1,396
    • RESPITE Self-Funded Residential Care from £1,138

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pavillion Residential and Nursing Home Reviews (95)

Total of 95, showing 81-95
9.5

Pavillion Residential and Nursing Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years. Over all time Pavillion Residential and Nursing Home has 95 reviews.

Overall Experience

  • 55
  • 33
  • 7
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Date Published

95
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17
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Review from W B (Brother-in-law of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Clean home.
In the years we have been visiting, all has been most satisfactory.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for taking the time to review our home - it is great to hear how pleased you are with our team and home. Best wishes.


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Review from Shirley T (Daughter-in-law of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Concerns about the room, however, these were resolved the same day.
The room very basic for brother-in-law and felt this would not encourage him to settle and want to stay.

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Review from Audrey W (Friend of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very friendly. The rooms are clean and decorated lovely.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Dear Audrey, thank you so much for your kind words about our home. Best wishes, Fae.


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Review from Elizabeth S (Resident) assisted by family/friend published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a blind person, in the few weeks as a resident, I have found everything very good and have been made to think of the home as my own.

Reply from Sophie Middleton, P R Officer at Pavillion Residential and Nursing Home

Thank you for your lovely review Elizabeth. I am so pleased you feel happy and settled in your new home. Best wishes, Sophie Middleton


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Review from Diane F (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words, as a family, we can write or verbalise to thank Pavillion Residential and Nursing Home enough for their help, care and compassion over the last few weeks.
When other care providers have not fulfilled their duty of care, the manager and all staff have literally rescued us
as a family.
The care, professionalism and love they show our lovely dad is so heartfelt from everyone, what a wonderful home he now has.
From our hearts, thank you for everything. Much love to you all.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Dear Diane, thank you for such a lovely review. Your feedback is truly invaluable to our team and the care we provide, as well as for our potential residents and their loved ones. Best wishes.


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Review from Sharon H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was exceptional.
I could not single out one member of staff above another.
Everyone was a star. Mom was cared for with love, respect and dignity at all times, which made leaving her in your care so much easier.
Thank you for everything.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Dear Sharon, thank you so much for such wonderful feedback - our team work tirelessly to ensure our residents' loved ones have peace of mind whilst they are in our care, so this will be much appreciated. I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Review from Beverley S (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff at Pavillion enough for the care they gave to my mam during her last few weeks.
They treated her with love, dignity, affection and compassion which in turn made saying goodbye to mam so much easier.
Not only did they look after mam but they were all there for me and my
family.
Thank you, thank you, thank you. If I could give 200% I would.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Dear Beverley, what a wonderful review, thank you so much. I am so very sorry to hear of the passing of your mother, but am glad that the team supported both Mum, yourself and your family in the very best way that they could. I will be sure to pass this onto the team. Best wishes, Fae


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Review from Margaret M (Niece of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the staff to be friendly and very attentive.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Dear Margaret, thank you for taking the time to review our home and for your kind words about our team; it is much appreciated. Best wishes, Fae


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Review from Harry M (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The attitude of the staff is excellent.
Quality of meals has deteriorated since I became a resident here. Sunday lunch is still fairly good, others not infrequently, just poor. The chips are still pretty dreadful as I have complained previously. Very poor by comparison with those from other outlets.
Probably due to a failure of management to provide equipment as used by other commercial outlets to skin potatoes, then to cut them into chips.

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Review from John O (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives an excellent level of care and all his needs are met.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Dear John, thank you for your wonderful feedback - it is truly invaluable to both our team and our potential residents and their families. Best wishes, Fae.


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Review from A W (Granddaughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have had a few issues in the past months but speaking about our concerns, they have improved loads. Need to make sure rooms are cleaned and ready for guests to visit first thing in the morning 90% of the time, no bed made and not cleaned.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Dear Andrea, thank you for taking the time to review Pavillion. After speaking with the home manager, I understand that many mattresses are washed daily on a morning and left to dry. Despite the rooms being cleaned early on, the beds have to be left to fully dry before being made due to infection control purposes. Please do speak to the managers if you ever have any feedback or queries. Best wishes, Fae


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Review from L C (Husband of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that my decision to place my wife into this establishment was the best decision I have made.
The way the staff treat my wife and keep the building is second to none. The staff are very friendly but professional and the cleanliness of the building is brilliant. My wife's room is spacious,
very clean and a joy to be in. With my wife being in this establishment, I am assured and sleep easier knowing that she is safe and being looked after by the best staff possible.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a wonderful review - I am so glad you now have peace of mind knowing your wife is well cared for and safe here. I will be sure to pass your kind words onto the team. Best wishes, Fae


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Review from L C (Granddaughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my granda came to the Pavillion in October 2015 I could not fault the care, love and attention both my granda and our family receive from the care staff, kitchen staff and even the cleaning staff. The all go above and beyond and deserve a medal for what they do.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your lovely feedback - it really is invaluable to our team. Best wishes.


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Review from Lisa M (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we initially visited The Pavillion we got a good feeling about it straight away. It was clean - no smell at all unlike previous homes we had looked at - we were shown around everything and the staff were friendly, knowledgable and interested in Dad and his likes and dislikes. He has settled in
well and in the last few months, he has seemed a lot happier than when he lived on his own. All the staff in the office and the home are wonderful. Cheerful and friendly, they always have time to help or speak to us about any concerns. There is plenty going on for residents and visitors to be involved in. It is lovely knowing someone is there 24/7 for Dad.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Dear Lisa, thank you for your wonderful feedback. It is much appreciated and is invaluable to our potential residents and their loved ones. I will be sure to pass this on to the team at the home. Best wishes


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Review from Linda R (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home for my husband. The carers and staff are great. One day if I need to go into a care home, this would be the one.

Reply from Fae Doherty, Marketing Officer at Pavillion Residential and Nursing Home

Dear Linda, thank you so much for your wonderful feedback - it is invaluable to both our team and to our potential residents' families. I will be sure to pass your kind words onto the team. Best wishes, Fae.


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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Pavillion Residential and Nursing Home is calculated as follows: ( (176 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 280 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

John

John Walton

Job Title: Nurse

Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"


Donna

Donna Normile

Job Title: Chef Manager

Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.


Jasmine

Jasmine Malpas

Job Title: Team Leader

Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".