Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
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9.2 50 Reviews
  • Regents View Care Home, Houghton le Spring
Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia respite care is available to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

The home operates an activities programme which includes day trips, arts and crafts, sensory sessions and performances by local entertainers to name a few.

Show Regents View Care Home on the Map

Care Provided by Regents View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Delia Rus (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Regents View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Regents View Care Home Reviews (50)

Total of 50, showing 1-20
9.2

Regents View Care Home has a Review Score of 9.2 (9.219) out of 10, based on 11 reviews in the last 2 years. Over all time Regents View Care Home has 50 reviews.

Overall Experience

  • 37
  • 10
  • 2
  • 1
  • 0

Date Published

50
3
5
11
39

Review from Sharon E (Niece of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Aunt has lived here she has settled in really well and is very content and happy. It is very comforting to see that all the staff are extremely good with her.
My only concern is that some of her items have gone missing on many occasions and as yet her outdoor shoes, walking stick and a personal
handmade gift that she treasured have still not been located after many months.
Overall we are extremely happy with the continued care she is receiving from everyone.

Reply from Hannah Burke, Marketing Executive at Regents View Care Home

Thank you, Sharon, for taking the time to leave us your feedback. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns. Please could we ask that you kindly contact the home if you wish to discuss this further. Thank you.


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Review from J F (Brother of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regents View is a welcoming home, all the staff are attentive and caring towards the residents and visitors alike.
They form good relationships with all the residents.
The food is excellent and wholesome and always available on request.

Reply from Claire Cole, Marketing Assistant at Regents View Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from S H (Daughter-in-law of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I would just like to thank each and every one of you at Regents View. For all you did for our beloved Mother. She could not have been in better hands, you were all amazing and made her passing a clam and peaceful experience. We will be forever grateful.

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Review from Michael C (Brother of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all the family, we are very happy with the facilities and the way my brother is being looked after.
We have noticed the vast improvement in him within the short time her has been here.
The staff are very welcoming and helpful, making a friendly atmosphere.

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Review from M L (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad has been in this home for six months now. The staff are lovely and very caring towards all of the residents and he is always kept clean and tidy, however, this home uses a lot of agency staff which means the residents don’t get to know a lot of the carers on a personal level and vice versa. Had
some issues when he first went in but the manager was always there to listen and take action. The home itself could do with a refurb especially upstairs as does not feel homely at all, activities could be better to keep the residents stimulated and the home is in desperate need of a new minibus as always broken which means residents can’t get out on day trips.

Reply from Harriet Sharland, Marketing Assistant at Regents View Care Home

Thank you for taking the time to share your feedback. We appreciate your kind words about our team's care and dedication to your dad. We understand the importance of personal connections and are continuously working to improve this aspect of our service at Regents View. Our current employment of agency staff is in the case of last-minute sicknesses, and we are working to recruit more permanent team members to enhance the relationships between residents and the team. Additionally, we are working to expand both our team of attentive coordinators and the activities they can offer to those living in our home. We're also committed to enhancing our facilities and amenities to better the lifestyles of all our residents. If you wish to provide more feedback in any of these areas, please reach out to Delia, our home manager via delia.todoran-dan@fshc.co.uk.


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Review from Elaine E (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mam died 30th November and had been part of Regents View family for almost two years. It was her home where she was safe and cared for by staff who became her family and loved her. She was able to enjoy lovely meals and treats, bingo, arts and crafts, visits from school children and bus rides
to the seaside for fish and chips. Staff helped Mam to maintain her love of music and dancing in the lounge, at the local club and also in her room. I visited regularly and I was always made aware of any changes or concerns about mam. The manager is very approachable and reassuring and this is reflected in the staff and how they work as a team and as caring individuals. Mam was shown kindness, humour, understanding and compassion, as was I. I will be forever grateful to the staff who cared for Mam on the day she died and I have comfort in knowing her Regents View family was with her.

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Review from C C (Wife of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband became a resident in the care home. I feel he will be well cared for. The manager is great to approach, nothing is a bother to her and her staff which puts me at ease knowing my husband is in safe hands. The home is beautiful, clean and the bedrooms are excellent, great home-cooked
food. What I really like about the home is every member of staff are great with residents and families.

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Review from Yvonne M (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel residents like my husband do not get any stimulation. As he is wheelchair bound, don't know what the answer is. Asked about the therapy tablet to a member of staff, didn't think it had been on.

Reply from Harriet Sharland, Marketing Assistant at Regents View Care Home

Thank you for taking the time to leave us your feedback. We are passionate about supporting residents to participate in vibrant and stimulating activities and we are disheartened to hear this may not be met. Our home manager welcomes you to discuss your concerns further with her. She has an open-door policy to address any concerns visitors or family members might have. We kindly ask that you contact Regents View directly to arrange a visit at a time that is convenient for you, or alternatively to discuss your concerns over the phone. We look forward to hearing from you.


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Review from Ron W (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I said I would never put my wife in a home, but since the hospital put her in for 24-hour care, it was taken out of my hands. Since finding this home, I've experienced a group of people who are perfect for the job, always smiling and willing to help. I couldn't ask for a better set up for my wife.

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Review from Brian M (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regents View has provided first-class care for my mum since her arrival. As I live in Northern Ireland, it is not always possible to just pop in and see my mum. But I am kept updated by staff if there are any issues. On my visits, the staff are friendly and courteous and treat my mum with respect. Meals
are well presented and have a good variation. The general cleanliness of the home is to a high standard. When I return home after each visit, I know that my mum will continue to be well cared for by the staff.

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Review from M G (Wife of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be very good, much better than I had expected it to be. The staff have been very kind and helpful, and my husband seems to be more or less content with the fact he has to be there!

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Review from Neale B (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 15 months of her long life at Regents View Care Home. She died at the age of 101. Despite her being a very independent lady she was content there and we could not have asked for more caring staff. We live five hours away, but we were kept up to date on even the slightest incident
or change.
What always impressed us, was when we rang, whoever answered the phone always knew exactly where my mother was and what she was doing.
She was well cared for. After being admitted, it was not long before she looked the healthiest she had looked in years.
We would thoroughly recommend Regents View.

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Review from Steven S (Nephew of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and all the staff go above and beyond for my uncle's needs and always uphold his dignity in all aspects of his care I would recommend this care service for any family member

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Review from Emma T (Granddaughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has recently come to live at Regents View. She can be a little difficult but the staff are great with her. Really make her feel relaxed. Our family came to the festival in August and it was amazing, all the other residents were having a great time and the atmosphere was relaxed with plenty smiling
faced including my gran. Everyone chipped in and the manager was on the BBQ which was fab to see. Real sense of a great team, who care for the residents.


I can't comment on everything as we are new to the home but first impressions are above our expectations.


Reply from Katie Barnett, Marketing Administrator at Regents View Care Home

Thank you, Emma, for your positive feedback towards Regents View Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your gran has settled in and how satisfied you are with the care and activities provided by the home, especially the BBQ! If there is anything more we can do, please do not hesitate to reach out.


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Review from Betty W (Granddaughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous, the staff are really caring, you feel warmth when going into the home. The manager always makes a point of saying hello and staff are always happy and joking, keeping things light-hearted for residents. My grandma loves the home, she is much happier than in the last place.
Activities are plentiful too. Lovely home.

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Review from Trevor G (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the staff here. Very happy and have dealt with Covid really well. Staff always smiling and residents are happy too. The new Facebook page is great as it helped us keep up to date with things going on. Would recommend this home.

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Review from Sarah J (Relative of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super care, super staff and super manager. Residents always doing something or out on the bus. Can't fault the place. Nothing is too much, just a lovely home everyone has a voice and listened to as well.

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Review from A M (Wife of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided in difficult circumstances.
The staff are friendly.

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Review from John C (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always look forward to visiting.
The staff are always friendly.
A nice atmosphere and Mam always well cared for.

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Review from Joan G (Daughter-in-law of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly and welcoming visits. Mam always well looked after. No complaints.

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Current Review Score: 9.2 (9.219)

Overview of Review Score

The Review Score of 9.2 (9.219) out of 10 for Regents View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Regents View Care Home is calculated as follows: ( (79 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 129 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Regents View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Delia

Delia Rus

Job Title: Home Manager

Delia Rus moved to Regents View working as a registered nurse until March 2021, then advanced to Deputy Manager. In September last year, she was promoted to Home Manager, showcasing her dedication and expertise.


Delia enjoys reading, staying active through walks, and keeping in touch with her close family and friends.


Her proudest achievement outside work is being able to balance her professional and personal life.


For those looking for care, she advises visiting multiple care homes to find the perfect fit, emphasising comfort and support.


Delia loves spending time with residents, families, and colleagues, valuing their feedback for continuous improvement.


She encourages those who enjoy helping others to pursue a career in care, as Delia finds it incredibly rewarding to look after those who need it.


Frequently Asked Questions about Regents View Care Home

What types of Care is Regents View Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Regents View Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Regents View Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Regents View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Regents View Care Home to the centre of Houghton le Spring?

1.5 mile(s) as the crow flies, distance by road may be significantly further.