Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
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9.2 50 Reviews
  • Regents View Care Home, Houghton le Spring
Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia respite care is available to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

The home operates an activities programme which includes day trips, arts and crafts, sensory sessions and performances by local entertainers to name a few.

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Care Provided by Regents View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Delia Rus (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Regents View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Regents View Care Home Reviews (50)

Total of 50, showing 21-40
9.2

Regents View Care Home has a Review Score of 9.2 (9.219) out of 10, based on 11 reviews in the last 2 years. Over all time Regents View Care Home has 50 reviews.

Overall Experience

  • 37
  • 10
  • 2
  • 1
  • 0

Date Published

50
3
5
11
39

Review from Maureen S (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to this care home after a distressing period for both him and our family. The love and care he has received are in such contrast to what had gone before, we cannot say too many times how much we appreciate this. Well done to the Manager and her staff for running such a lovely real home.

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Review from Jill R (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was admitted to Regents View during the pandemic which caused us as a family a lot of distress and concern for my mom feeling we would be unable to reassure her and facilitate her transition. However, during this whole process, the staff and management at Regents View have been supportive to
both us and more importantly my mom. They have been as flexible as possible in this uncertain time. Again they have developed a lovely relationship with my mom working to support her when she is unsettled and upset. As a family, we appreciate their professional and compassionate approach.

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Review from Susan H (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for two years and I can not fault the care my mum receives. I work in the care profession in a hospital and I find the level of care the residents get as excellent. The carers are kind, attentive, and caring you can see they take pride in providing good quality care for the residents.
Any concerns are addressed promptly and professionally. The residents are given many forms of enrichments like home baking, gardening, trips out, bingo and many other activities. It is an excellent home.

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Review from S J (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care demonstrated. Staff are so attentive to residents' needs. Window, pod and now in-house visits. Plenty of activities every day and the manager is always there to help. My mam is always happy and supported with all she needs. Fabulous home.

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Review from Sonia R (Sister of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Regent View Care Home very good as they took my brother under their wing giving him the care he needed and I can see he is happy although confused as from March last year I never expected anything like this with my younger brother who had just reached retirement age. He gets mucked in with activities
and looks happy and with this lockdown last I saw of him he was managing to do more for himself and walking better. If he’s not feeling good they are on the ball and get it sorted right away. I’m happy he’s happy.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Sonia, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from J H (Granddaughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad hasn't long been at Regents View. He is always smiling on photos on the group page my nana shows me. The staff are great and help him with video calls. The manager is always keeping us up to date to which is great so we know what's happening. Really nice to see everyone at this awful time.
Would extremely recommend Regents View.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Have a lovely day!


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Review from June P (Wife of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Regents View during the pandemic. A very difficult and heartbreaking decision to make at any time but made even harder with covid. The manager and staff made such a difference to our family and we were put completely at ease by their professionalism, care and understanding.
They were so respectful of us all and more importantly, to my husband's needs and nursing care he so required. A big thank you for your continued support and the excellent care my husband receives.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, June, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Sarah H (Daughter-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During this awful Covid 19 pandemic they are doing exceptionally well entertaining the residents and keeping family members via social media updated. I love seeing what they have all been up to behind closed doors.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Sarah, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Karen T (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put my dad into the home because of COVID-19 because all his daycare and dementia clubs were all closed and he was really unsettled at home. We are impressed with the care my dad has received, all the staff are very approachable and always give us a full update on my dad's progress. They look
after my dad's medical needs addressed any issues he may have. It feels like a family.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from C D (Husband of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the manager, I was put at ease and felt confident for my wife to go under her care. When my wife was in this care home the staff were very friendly to me and my wife. During this difficult time, they were excellent and I couldn't fault them in any way. Nothing was a problem
to them and they were very friendly to me and went out of their way to help me. Excellent staff.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Christine R (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely pleased with the care my mum receives at this care home. The staff are all well trained in dealing with dementia residents like my mum. They are extremely caring and attentive. Working with each individual's needs. The manager is excellent, always available to talk to you and listen to
any ideas or concerns you may have. I am very confident and happy leaving Mum in their care and would highly recommend this home to anyone.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Christine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Lyndsey H (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regents View is a "home" in the true sense of the word. A place where people genuinely care and go that extra mile to make sure everyone is happy. My Mum can be a tad challenging to say the least, but the staff at Regents View simply reframe those challenges into endearing qualities. They know her
well and are quick to identify the smallest of changes that may suggest a health deterioration. They have great links with the Local GP and other agencies. Because of this, they have been able to keep my Mum at home and avoid her going into hospital if at all possible. When she has had to go into hospital they have gone with her and sat and held her hand. I live a distance away and can't get there easily, but I am confident that I will be told about Mums wellbeing and any concerns that arise. Most of all I know my Mum is loved and would wish to commend the selfless team around her who have cared for her during this frightening pandemic. Their professionalism should be reflected in a real pay rise.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Lyndsey, for your wonderful feedback about our home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.


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Review from Denise M (Sister of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care the staff have given my sister was above and beyond.
Putting their lives at risk to give the residents the best care they can give.
Words can't say how grateful we are for the support they give family members too.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Denise for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.


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Review from J D (Niece of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the level of care my 94-year-old aunt has received over the two years she has resided there. The nursing staff are professional and quick to respond to any health concerns. They contact the GP or arrange for her to go to the hospital where appropriate. I am always kept informed by the
home. The carers take good care of my aunt, and she has a good relationship with a lot of them. She now has one to one care; which has improved her well being. My only concerns is there are not enough carers.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.


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Review from Colin R (Son of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only resident here for a short time, the care and compassion shown by all the staff was second to none. The staff quickly got to know my father's personality and needs, which they met and nurtured.

Reply from Olivia Shields, Marketing Assistant at Regents View Care Home

Thank you, Colin, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your father's experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Peter W (Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, caring staff and the residents are cared for 100%. An asset to the community in professional care.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Peter, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Paul O (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care, facilities and staff.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Paul, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Gemma M (Granddaughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most caring people work in this care home. Having not wanted to put our mom/grandma in a home at all, we had to bite the bullet and do it.
The staff treat her like she was their own family and were very caring and welcoming to us, her family.

Reply from Ronnie Cavanagh, Marketing at Regents View Care Home

Thank you, Gemma, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Claire M (Daughter-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home always professional and caring to patients and relatives. Also going that extra to care for relatives of residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Claire, for taking the time to let us know how we are doing at Regents View Care Home. We are happy to learn it has been so positive and that you have been supported by our team. Our number one priority is the care and wellbeing of our residents, but it is important to us that family/friends/loved ones are fully supported too. Thank you for all of your wonderful comments. Have a great day.


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Review from M M (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with caring and professional staff - looking after dad and caring about my mum who visits regularly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your positive experience of Regents View Care Home. We appreciate your praise and kind comments about our team. Your wonderful feedback and rating mean a lot to us. Have a great day.


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Current Review Score: 9.2 (9.219)

Overview of Review Score

The Review Score of 9.2 (9.219) out of 10 for Regents View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Regents View Care Home is calculated as follows: ( (79 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 129 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Regents View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Delia

Delia Rus

Job Title: Home Manager

Delia Rus moved to Regents View working as a registered nurse until March 2021, then advanced to Deputy Manager. In September last year, she was promoted to Home Manager, showcasing her dedication and expertise.


Delia enjoys reading, staying active through walks, and keeping in touch with her close family and friends.


Her proudest achievement outside work is being able to balance her professional and personal life.


For those looking for care, she advises visiting multiple care homes to find the perfect fit, emphasising comfort and support.


Delia loves spending time with residents, families, and colleagues, valuing their feedback for continuous improvement.


She encourages those who enjoy helping others to pursue a career in care, as Delia finds it incredibly rewarding to look after those who need it.