Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ
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9.2 50 Reviews
  • Regents View Care Home, Houghton le Spring
Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

The service provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia.

Dementia respite care is available to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

The home operates an activities programme which includes day trips, arts and crafts, sensory sessions and performances by local entertainers to name a few.

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Care Provided by Regents View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Delia Rus (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Regents View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Regents View Care Home Reviews (50)

Total of 50, showing 41-50
9.2

Regents View Care Home has a Review Score of 9.2 (9.219) out of 10, based on 11 reviews in the last 2 years. Over all time Regents View Care Home has 50 reviews.

Overall Experience

  • 37
  • 10
  • 2
  • 1
  • 0

Date Published

50
3
5
11
39

Review from Denise W (Niece of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is always clean and comfortable when I visit. The carers are friendly and include me in his care updates. I have no concerns about his care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Denise, for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Barbara E (Friend of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy friendly staff well cared for residents clean and well fed settled and comfortable. Staff always available to talk to and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Barbara, for sharing your experience of Regents View Care Home. We really appreciate you taking the time to let us know how we are doing and that you have been so pleased with the quality of our care. We hope to see you again soon. Take care.


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Review from G H (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother well cared for with professional caring staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your recent experience at Regents View Care Home. We are pleased to hear you have been happy with the care provided and we would like to thank you for letting us know how we are doing. We hope to see you again soon, take care!


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Review from R S (Son of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly on my visits and cooperative to me and my mam.
If we need anything we just have to ask.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from D C (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home meets my mother's needs very well. The staff are caring and very hard working.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for your comments about your recent experience at Regents View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from H P (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mam has received has been excellent. All of the carers take time to get to know Mam's specific needs and I have seen, first hand, the other carers interacting with the other residents. We, as a family, are delighted that Mam is taken out during the day (weather permitting). Any issues or concerns
we have had are addressed immediately. Management is always available to speak to. The deputy manager and events coordinator are second to none! They are both extremely friendly, caring and approachable.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for your kind comments about your recent experience at Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you have found our staff to be so supportive and will be sure to pass on your praise and kind words along to our team. Thanks again for sharing your positive experience!


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Review from J J (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident of Regents View Care Home we have found the staff to be caring and compassionate. They take time to feed her,

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you for sharing your recent experience of Regents View Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Glennis L (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is very well cared for, has plenty to eat and drink. She joins in the social activities and likes fresh air, she loves to sing old songs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Glennis, for your comments about your recent experience at Regents View Care Home. We are so happy to hear that your Mam is enjoying our social activities and sing-a-longs! Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again for taking the time to let us know how we are doing. Have a great day!


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Review from Audrey M (Wife of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasing atmosphere. Friendly staff who treat residents as people! Respective of their disabilities.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regents View Care Home

Thank you, Audrey, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regents View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Natalie Z (Granddaughter of Resident) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wish we hadn't put my nana here, if it wasn't for her condition deteriorating, she would still be at The Laurels (their sister home) which was a million times better.
I've never heard of a care home ask family to come in and feed their relative then to add insult to injury ask them if they would
come and sit with them because they are agitated (on a Easter Sunday). I mean, come on, you are supposed to be trained to deal with situations like that, you also get paid plenty to employ more carers to meet the demands of the residents.

Reply from Ian Hindhaugh, Home Manager at Regents View Care Home

Many thanks for taking the time to review Regents View Care Home - we do appreciate all comments and feedback on the service we provide. I have looked into the issues you have raised and can confirm that we invited relatives in as we believed a familiar face and voice may have helped calm your relative, as research has shown that this can sometimes relax agitated residents. Staff understood that relatives were unable to make it due to other commitments. We as a team were looking at all options to minimise risk and ensure your relative was as comfortable as possible. I’d be happy to talk further with you about this so please get in touch if you wish to do so. Kind regards, Ian Hindhaugh.


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Current Review Score: 9.2 (9.219)

Overview of Review Score

The Review Score of 9.2 (9.219) out of 10 for Regents View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Regents View Care Home is calculated as follows: ( (79 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 129 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Regents View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Delia

Delia Rus

Job Title: Home Manager

Delia Rus moved to Regents View working as a registered nurse until March 2021, then advanced to Deputy Manager. In September last year, she was promoted to Home Manager, showcasing her dedication and expertise.


Delia enjoys reading, staying active through walks, and keeping in touch with her close family and friends.


Her proudest achievement outside work is being able to balance her professional and personal life.


For those looking for care, she advises visiting multiple care homes to find the perfect fit, emphasising comfort and support.


Delia loves spending time with residents, families, and colleagues, valuing their feedback for continuous improvement.


She encourages those who enjoy helping others to pursue a career in care, as Delia finds it incredibly rewarding to look after those who need it.