Should your loved one be requiring nursing care then please contact our admin team to discuss any of the fees.
All visitors welcome - protected meal times are in operation
Free onsite parking
Sycamore Care Centre has a Review Score of 8.4 (8.422) out of 10, based on 9 reviews in the last 2 years. Over all time Sycamore Care Centre has 38 reviews.
Review from Melanie W (Daughter of Resident) published on 21 February 2025
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Reply from Amy West, Home manager at Sycamore Care Centre
Thank you so much for taking the time to share your heartfelt experience with us. We are truly sorry for your loss and understand how difficult it must have been to watch your mother go through such a challenging time. Please know that our team at Sycamore Care Centre Boldon genuinely cared for your mother and worked hard to meet her complex needs, and we are so grateful for the trust you placed in us. It warms our hearts to hear that you appreciated the care, compassion, and support we provided, not just for your mother, but for your family as well. We know how important it is to create a comfortable, welcoming environment, and we're glad to hear that the centre, staff, and amenities helped support your family during such a difficult period. Please do not hesitate to reach out if you ever need anything. Our thoughts are with you and your family during this time, and we will always remember your mother with great care. Warm regards,
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Review from Lee Z (Son of Resident) published on 11 November 2024
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Reply from Jayne, Home Manager at Sycamore Care Centre
Thank you so much for sharing your positive experience at Sycamore Care Centre. It's truly heartwarming to hear how well your dad is being cared for and that the staff is consistently providing such excellent support. It sounds like they go above and beyond to keep you informed and ensure your dad's well-being. Your words reflect the dedication and professionalism of the team, and it's wonderful to know that your family member is in such good hands. Thank you for taking the time to express your appreciation. It's clear that the care provided is making a real difference in your dad's life.
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Review from Kelly S (Daughter of Resident) published on 2 October 2024
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Reply from Jayne Clennell, Home manager at Sycamore Care Centre
Thank you for taking the time to leave a lovely review. It sounds like your father is in a supportive environment that truly cares about his well-being. It's wonderful to hear that the staff are attentive and able to recognise what he needs. Finding the right fit can make such a difference, and it's great that he's settling in and engaging with the activities. The focus on personalising his space with familiar items must also help him feel more at home. Thank you for sharing such a positive experience's encouraging to hear about places that prioritise the comfort and happiness of their residents. I will share this with the care staff.
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Review from J N (Daughter of Resident) published on 20 September 2024
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Reply from Helen Featherstone, Operations Manager at Sycamore Care Centre
Thank you for the review. Understandably as your mum had only been with us for a few weeks when this was written we know this can be an emotive time. The warmth and friendliness you first noted have not changed. Our staff always try their best to provide good quality care. Meals are made on-site using produce which is locally sought and freshly bought. The menu is well-balanced, with several options available. There are also snacks available 24 hours a day. Activities occur on different units throughout our large site. You may not have had the opportunity to observe, but there is a planner in every room. Communal living can be difficult for people to adapt to especially if they are not used to being observed over a 24-hour period. As the therapeutic relationship builds between your mum, yourselves and the staff, you will recognise Mum being genuinely cared for rather than simply "looked after". We would love you to chat with one of our managers with any worries or suggestions.
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Review from E Y (Niece of Resident) published on 27 September 2023
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Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Thank you very much, we are very overwhelmed by the kindness and appreciation in your review. It was our pleasure to care for your loved one at the Lodge. We send our condolences to you and your family and if there is every anything we can do, we are here for you.
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Review from J M (Daughter of Resident) published on 2 August 2023
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Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Hello, many thanks for taking the time to write a review. We are sorry that you feel the room that you personally viewed and then chose, to be in need of updating. The building your father was in is an original Victorian building, and we have tried to keep the beautiful features and character that it brings. This was fully refurbished a couple of years ago. Other residents and families have stated that it is a lovely room, which is fully equipped and has views of our landscaped gardens from the large bay window. Our food is cooked fresh onsite every day, and although we have 113 beds we always try to accommodate everyone’s individual tastes. We welcome the 5 Star review you have provided for care, we are indeed very fortunate to have excellent staff. We fully sympathise that you were upset that we asked you to find another home for your Father, but our lovely staff need to be able to work in an environment free from abuse. Other families comment and value our effective services, so we apologise if this was not your experience and we are thrilled that your father is now settled in his new home.
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Review from Kathryn P (Daughter of Resident) published on 27 July 2023
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Review from C G (Son of Resident) published on 12 July 2023
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Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Thank you, Clive, for your lovely comments. Your compliment is what drives the staff to ensure they are doing their best at making a difference. It certainly makes a difference to the staff, knowing their hard work makes a difference. I will pass your comments on to the staff.
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Review from Jacqueline C (Daughter of Resident) published on 21 June 2023
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Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
Hi Jacqueline, thank you for taking the time to write such lovely comments. We are equally happy that Mam and Dad are able to be together and that they have both settled in well and are building relationships with the staff. It is always difficult making the decision to move into 24-hour care; however, by your lovely comments, you can be assured that we have Mam and Dad's well-being very well looked after. I will pass this lovely comment on to the staff so they can read how appreciative they are. Thank you again.
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Review from Tracy R (Daughter of Resident) published on 11 April 2023
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Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
Hi Tracy, my deepest condolences to you and your family.
I appreciate you taking the time to complete this review given the current circumstances.
Our philosophy of care is to ensure that our care is carried out with dignity and compassion and each resident is treated as an individual in a person-centred way.
Mam was a wonderful person who we had the privilege to know. We all are grateful to know that mams emotional needs were met, and the care and compassion were nothing other than consistent.
I will certainly feedback to the staff, who were involved in Mam’s care right up until her passing.
If there is anything at all we can do, please do not hesitate to contact me.
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Review from Jeffrey P (Son of Resident) published on 17 March 2023
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Reply from Gail Merryweather, manager at Sycamore Care Centre
Thank you for the kind words and for taking the time to pass such comments and review the care that mam is receiving. I am happy you choose Sycamore and that you are overall happy with the care and support mam is receiving. We take pride in the care that we deliver, and it is certainly appreciated that you have taken the time to share your thoughts and views. I will cascade this information to the staff.
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Review from A G (Daughter-in-law of Resident) published on 11 January 2023
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for taking the time to leave a response identifying your overall experience and complimenting our standards of care. We strive to maintain a high standard within our care home, and it is certainly nice to see this being noticed.
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Review from A C (Granddaughter of Resident) published on 2 December 2022
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Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
We are sorry that you have felt you have to post this negative review given the high level of professional input your relative received in the 48 hours that they were with us. We responded to the emergency situation, calling in the relevant external specialist Psychiatric professionals and social workers who agreed that the level of care required at this time could only be managed in an acute hospital setting to ensure the safety of everyone involved. Your relative was only in a residential setting based on the information given to the social worker from the person's relatives. We understand how upsetting the situation was, we must act in the best interests of all our residents and keep everyone as safe as possible. Full handovers of information were given to the next of kin during the 48 hours following each incident, and also during the times the person was visited. We have tried to contact the family via email as requested - for your request of documentation, but received no response.
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Review from Sheryl M (Daughter of Resident) published on 18 July 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Hi Sheryl, thank you for taking the time to write this lovely review. We are really happy that your dad has settled in, and you are positively recognising such changes in him and that he has settled into his new surroundings.
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Review from Kathryn B (Daughter of Resident) published on 11 July 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind words; I am so glad to know that you are very happy with our service and that you are happy with mams care. I will pass your kind words over to the staff.
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Review from J C (Regular Volunteer) published on 9 June 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service.
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Review from H A (Resident) published on 26 May 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from C H (Daughter of Resident) published on 27 April 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.
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Review from Iris G (Daughter of Resident) published on 25 April 2022
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Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.
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Review from Anthea M (Resident) published on 4 April 2022
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Reply from Gail Merryweather, manager at Sycamore Care Centre
Thank you so much for your kind comment; I will ensure the staff team are informed.
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The Review Score of 8.4 (8.422) out of 10 for Sycamore Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.412 for Sycamore Care Centre is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 102 Ratings = 4.412
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.01 Points relating to the number of positive Reviews for Sycamore Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 113 registered maximum number of service users is 22.6. 7 Positive Reviews ÷ 22.6 = 0.31
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
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