Thornbury Care Centre

58 Thorndale Road, Thorney Close, Sunderland SR3 4JG
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8.2 16 Reviews
  • Thornbury Care Centre, Sunderland
Thornbury Care Centre is a modern development that is designed to look after nursing and residential care requirements, set up to be comfortable for those experiencing physical disabilities, as well as having the expertise to care for dementia sufferers.

A spacious interior is ideal for those with mobility issues, with a number of areas to enjoy socialising in whilst having private lifestyles respected.

All forty-four bedrooms are en-suite, have bedside lights, power and telephone points for personal use, and residents also have a wide choice of diet and nutrition from the home's food menu.

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Care Provided by Thornbury Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Thornbury Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,054 – £1,054
    • Self-Funded Residential Dementia Care £1,092 – £1,092
    • RESPITE Self-Funded Residential Care £1,054 – £1,054
    • RESPITE Self-Funded Residential Dementia Care £1,092 – £1,092

  • Should your loved be requiring nursing care then please contact our admin team to discuss any of the fees.
  • (these prices are only a guideline, please contact Thornbury Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome - protected meal times are in operation


  • Parking

  • Free on-site parking


Thornbury Care Centre Reviews (16)

8.2

Thornbury Care Centre has a Review Score of 8.2 (8.166) out of 10, based on 4 reviews in the last 2 years. Over all time Thornbury Care Centre has 16 reviews.

Overall Experience

  • 14
  • 1
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Review from Louise A (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thornbury provides a clean, well-run care home for people diagnosed with dementia. Staff are largely very caring and work hard to make sure residents are happy, well cared for, safe and active. There is a very wide-ranging and interesting activity timetable and families are also invited and welcomed.
My mother is happy with the food and level of care.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

Thank you for taking the time to provide such a lovely review. It sounds like Thornbury is doing an excellent job of providing a supportive and engaging environment for our residents with dementia. The commitment from our staff to ensure happiness and safety is so important, and it's great to hear that your mother is satisfied with both the food and the care she's receiving. The involvement of families and the variety of activities available must really enhance the overall experience for everyone involved. Thank you for sharing your positive insights!


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Review from David G (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam stayed in Thornbury just a short time but during that time I cannot thank the staff enough for the care and attention my mam was given, they are an absolutely professional team who make the time to ensure the residents are cared for in the way we all would want to be cared for, I don't have a
single bad thing to say, only good. The final thing they did after my mam sadly passed away was beautiful, laying a single red rose on her bed, from all the family a massive thank you for caring for our mam.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

David, thank you so much for your kind words and for taking the time to share your experience with us. We are deeply touched to hear that the care and attention our team provided to your mam met your expectations during her stay at Thornbury. It is our mission to ensure that every resident is cared for with the utmost respect and compassion, and knowing that we were able to provide comfort to your mam and your family during such a difficult time is incredibly meaningful to us. The single red rose is a small gesture to honour the memory of your mam and to express our sympathy and support to your family. We are truly grateful for your appreciation and your kind words about our team. Please know that your feedback means a lot to us and serves as a reminder of why we do what we do. On behalf of everyone at Thornbury, thank you for allowing us the privilege of caring for your mam. With heartfelt condolences, home manager and the team.


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Review from Beverley H (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-organised care home. All the staff are pleasant and understanding and take time to listen to any queries that you have. Ongoing cleaning staff are always on hand. The rooms are always clean. Residents are well cared for, happy and clean. I'm very happy with the care home.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

I am so glad to know that you are very happy with our service Beverley and that you are happy with our standards. I will pass your kind words over to the staff. Best wishes.


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Review from Edith V (Respite Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received a good welcome when transferred from the hospital and settled in quite soon. The staff were very helpful and cheerful, which certainly aided in my comfort and wellbeing and later discharge. Grateful thanks to everyone, which includes the laundry girls and also the 'building boys'!

Reply from samantha thorpe, Home Manager at Thornbury Care Centre

It was such a pleasure to have you at Thornbury. I am glad you have found comfort and that your well-being was looked after by the staff. It certainly was nice to see you being able to return back to your own home and we were able to facilitate this for you. Best of luck with everything and thank you for the kind-hearted review.


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Review from Paul B (Husband of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Thornbury Care Centre. The staff are friendly and always courteous. Everyone is treated with dignity. Meals and medication are provided promptly. All communications are dealt with promptly.

Reply from Samantha Thorpe, Home Manager at Thornbury Care Centre

Thank you for your kind words; I am so glad to know that you are very happy with our service and that you are happy with your wife's care. I will pass your kind words over to the staff.


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Review from Michelle R (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day to the last day, my mother-in-law was welcomed into the care home. All the staff were pleasant and caring. The care and support were very good. I was kept up to date on any issues, can't thank them enough. They supported us through her bereavement also.

Reply from Samantha Thorpe, Manager at Thornbury Care Centre

Thank you kindly for taking the time to review our service. Our aim is to provide a high standard of consistent care and that we have achieved, as observed in your kind words and overall positive experience. I am deeply sorry for your loss and we here at Thornbury are here for you in any way we can help.


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Review from L L (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had only been in the home for six months. We, as a family, were very happy with the care that she received. She settled in very quickly. I would like to thank all the staff that were involved in her care.

Reply from samantha thorpe, Manager at Thornbury Care Centre

Thank you for taking the time to review the services received. It was our pleasure to look after your mother-in-law in the time spent with us. I am pleased that the experience was a pleasant and happy experience and that she was very settled and happy in the six months at Thornbury. I will be glad to pass on your lovely feedback to the staff. Take care and thank you.


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Review from Jane M (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, safe and professionally run home.
The staff go over and beyond to ensure the residents' needs are met, this includes getting a daily newspaper on their way into work for my father. Cannot praise this home enough.

Reply from Samantha Thorpe, Home Manager at Thornbury Care Centre

Thank you for the lovely comment Jane. Our staff always strive to go above and beyond, it is nice to know we are making a difference and your father gets to catch up on what is happening in society. I will pass your comments onto the staff.


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Review from Callum R (Grandson of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad's care has been outstanding by the staff at this home. Although he is very poorly, they still get a smile from him.

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Review from Polly F (Friend of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the three years that my friend has been a resident in Thornbury, I have found the care to be excellent on all counts - physical, emotional and intellectual. My friend's needs are met with a warm and caring attitude by all staff. Quick to spot any physical ailments and find solutions. Supportive
through all of my friend's moods and difficulties.

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Review from Paula M (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam joined Thornbury in late November last year. The initial contact from two members of staff to Mam's welcome by all the staff and the ongoing care provided to Mam has been utterly outstanding. The management and all staff are totally dedicated to consistently providing fantastic care at all times,
truly dedicated, committed and displaying high standards. I could not ask for more. Thank you so much.

Reply from samantha thorpe, Manager at Thornbury Care Centre

Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service. It is always nice when we are recognised for our care. Our residents are our priority, and we strive to deliver the best possible consistent high standards of care.


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Review from Hilary T (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Thornbury Care Centre for a short while before he passed away due to illness. I can’t praise the staff enough, they were fantastic with my dad, showing care, respect and dignity, keep up the good work guys.

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Review from Catherine D (Granddaughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident of this home, at first she was very unsure about going into a home especially during the Covid situation. Her fears were soon diminished as she absolutely loves it in this home. She said the home makes her feel really safe. She enjoys the company and interaction with the
staff and other residents. She is really well looked after and looks much younger since she came to live here! Her room is really nicely decorated and she loves the food. She is entertained with lots of activities. The attention and care given to her is excellent and all of her family are happy that she is being looked after so well by a hard-working bunch of staff. Thank you for being great and caring for my grandma.

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Review from Amy C (Relative of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This home is well decorated and very clean making it feel relaxed and homely. Some of the staff can be friendly. Blankets are provided for residents however for duvets there appears to be a shortage.

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Review from Sandra P (Sister of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister spent the final weeks of her life here whilst battling cancer. She was very well looked after and was cared for with the utmost respect. Every member of staff we came into contact with were professional, accommodating and friendly. Nothing was too much trouble.
Initially, when she left
hospital there was no space at the hospice so was offered a room here. When she looked around she was very impressed with it's "boutique hotel" feel. She immediately felt comfortable and had easy access to the garden. When a bed was made available at the hospice, a week before she passed, she chose to remain at Thornbury, a place where she felt happy, comfortable and, in her own words, "liked it here".
In her short time at the centre, she made good relationships with those staff who looked after and even had good banter with one of the maintenance guys! For all of her family and friends that visited her, this was really important.


Thank you for your care and support to our sister.


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Review from Liz P (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find urgent respite accommodation for Dad when Mum was unexpectedly admitted to hospital. Had not seen the home or met the staff, only read the CQC report. It soon became obvious that he needed a permanent place there. The staff were amazing and cared for him as if he were a member of their
own family. They went above and beyond what we could reasonably have expected of them. He was there for just under 2 months prior to his death at the beginning of September. We were all always treated with the utmost respect and compassion by all we came into contact with, and they did everything possible to keep him comfortable and well cared for right up to the end.


I would recommend Thornbury to anyone who needs to find accommodation for a loved family member. It brought much comfort to my Mum, my sister and I, to know that he was being so well looked after.


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Current Review Score: 8.2 (8.166)

Overview of Review Score

The Review Score of 8.2 (8.166) out of 10 for Thornbury Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Thornbury Care Centre is calculated as follows: ( (25 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.688 Points relating to the number of positive Reviews for Thornbury Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 4 Positive Reviews ÷ 12.8 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Thornbury Care Centre

What types of Care is Thornbury Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thornbury Care Centre provide?

Palliative Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Thornbury Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Thornbury Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thornbury Care Centre to the centre of Sunderland?

2.6 mile(s) as the crow flies, distance by road may be significantly further.